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Optimizing for Learning
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Logan McDonald
June 04, 2018
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Optimizing for Learning
Logan McDonald
June 04, 2018
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Transcript
Optimizing for Learning! Logan McDonald Monitorama 2018
hi, i’m logan!
@loganmeetsworld
✨Emily Griffin✨ a.k.a. @emilywithcurls @loganmeetsworld
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I work to ensure:
• Good things reliably don’t disappear • Bad things reliably
don’t appear I work to ensure:
story time!
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expert intuition
expert intuition is NOT magic.
expert intuition is achievable.
- John Allspaw, Monitorama 2013 “one of the most powerful
context-sensitive incredibly adaptive anomaly-detecting and responding agents in the world”
but, I know everything!
the curse of knowledge
preparation gaining knowledge mental models learning together
preparation gaining knowledge mental models learning together
the nature of our field
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problem solving is easier with constraints
Dickerson Hierarchy Of Site Reliability Google SRE Handbook
hierarchies of learning
Robert Gagné’s hierarchy of learning
1. Signal learning 2. Stimulus-response learning 3. Chaining 4. Verbal
association 5. Discrimination learning 6. Concept learning 7. Rule learning 8. Problem solving
1. Signal learning 2. Stimulus-response learning 3. Chaining 4. Verbal
association 5. Discrimination learning 6. Concept learning 7. Rule learning 8. Problem solving
preparation gaining knowledge mental models learning together
students reading a textbook over and over learning
low-stakes testing
to learn, retrieve
don’t google it
don’t google it … yet!
to learn, struggle
delayed retrieval and interleaving
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memory palaces
memory palaces
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preparation gaining knowledge mental models learning together
mental models
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storytellers
how do we build mental models?
events patterns structure
observability
reflection
incident reviews
beyond singular mental models
IMHO
preparation gaining knowledge mental models learning together
symmathesy via Nora Bateson, 2015
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cultural memory
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growth mindset
“Emphasizing natural intelligence takes it out of the child’s control,
and it provides no good recipe for responding to failure” - Carol Dweck
psychological safety
psychological safety faster incident response
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In summary: Prepare! • Use Constraint Satisfaction Problems • Lean
on the hierarchies of learning
In summary: Study! • Low-stakes test • Practice retrieval •
Delay and interleave • Use the Leitner Boxes • Build memory palaces
In summary: Abstract! • Build Frillfin Gobi- level mental models
• Events -> Patterns -> Structure • Observe and reflect • Experience different types of systems
In summary: Learn together! • Embrace cultural memory • Have
a growth mindset • Build psychologically safe workspaces
thanks! /\b(twitter|github)\b.com/ loganmeetsworld/g