Product UX - Create

Full day session 'Create' as part of Berghs Product UX program 2016

Transcript

1. Berghs Product UX Photos: images.superfamous.com nos.twnsnd.co Christopher McCann @letterpress_se 18 March 2016 Create
2. Let’s pick up where we left off… Your evaluation of the case - Ski Partner. Based on your Persona and Customer journey. Divide into 2 groups Consider a Product idea.
3. Today’s Process Storyboard User Story Mapping Design Studio Product idea
4. Today’s Schedule 9.30 - 10.30 Product Story, Sketch Storyboard. 10.30 - 10.45 Fika 10.45 - 12.00 Story Map Creation, Product Ideas discussion. 12.00 - 13.00 Lunch 13.00 - 14.50 Design Studio Method, Iteration 1 & 2 (?) 14.50 - 15.05 Fika 15.05 - 16.00 Group presentation and discussion. Lessons learned.
5. Its not about the sketches or post-its… Conversations
6. Bill Nye ‘the science guy’
7. What makes an effective designer?
8. Post-its Frees-up memory, connections
9. Sketching Generate ideas quickly, includes details
10. Photo credit: Kevin Hoffman
 Externalise Discuss, move, patterns
11. Inciting Incident Crisis Climax Hero returns changed Hero with a Goal Struggles Conflicts Problems Risks Dangers Reference:@cwodtke A Good Story Resolution
12. A Product Story Inciting Incident Crisis (competition) Climax (product value) User’s goal met User and their Goal Struggles Powerlessness Frustration Inefficiency Errors Reference:@cwodtke Resolution
13. The Story of your Design Let’s imagine a future. Let’s assume for a minute that this solution is live. 
 Let’s talk about a day in the life of someone using it, and start telling their story. First, they would do this, then this, and so on...
14. Sketch your story
15. 1. Context - how the product will be used. 2. Consider User Interface. 3. Encourages to thinking Experience Flows. Storyboards
16. Inciting Incident Crisis Climax User’s goal met User and their Goal Struggles User’s goals Inciting Incident User struggles Crisis (competition) Climax (product value) Goals met
17. User’s goals Inciting Incident User struggles Crisis (competition) Climax (product value) Goals met
18. Sketch your storyboard Using images to explain your ideas 7 min
19. Present to group 1 min
20. Dot-vote for your preferred solutions. This is the group’s Product Storyboard
21. User’s goals Inciting Incident User struggles Crisis (competition) Climax (product value) Goals met
22. Story + Map
23. Transform Storyboard to Story Map Activites People will use the system for (verbs) Steps That make up the Activity (verbs) Details Of the step above (verbs): What are the specific things they would do here? What are the alternative things they could do? Points of frustration or delight ? What would someone do if something went wrong ? Time 1. Information recieved via emal, .PDF, aggregated links or pysical samples. Plan all channels Digital Print Stores Plan my campaigns Create campaigns Plan my campaign reate campaign reate products reate landing page Planning in External Systems Create Products Create Landing page Create Promo blocks Information from Suppliers Define campaign goals ⁃ Assortment launch ⁃ Revenue target ⁃ Volume Sales Define campaign goals Assortment launch Revenue target Volume Sales 1 2 3 4 5 6
24. The Map Activites People will use the system for (verbs) Steps That make up the Activity (verbs) Details Of the step above (verbs): What are the specific things they would do here? What are the alternative things they could do? Points of frustration or delight ? What would someone do if something went wrong ? Time
25. Steps Details
26. As a group, create your Product Story Map 10 min
27. Instructions Activity - people will use the system for (verb) Storyboard pane usually (not always) equates to multiple Activities Steps - that make up the Activity (verb) Break each of the Activities down into Steps Details - What are the specific things they would do here? What are the alternative things they could do? Points of frustration or delight? What would someone do if something went wrong? 1 2 3
28. Nominate a group member to present to the other group Discuss and Critique 5 min
29. The Map Activites People will use the system for (verbs) Steps That make up the Activity (verbs) Details Of the step above (verbs): What are the specific things they would do here? What are the alternative things they could do? Points of frustration or delight ? What would someone do if something went wrong ? Time
30. Design Critique What is the objective? What elements of the Design are related to the objective? Are the elements effective in achieving the goal? Why or Why Not? Reference: ‘Discussing Design’, Irizarry ,Connor Utility Experience How will this affect user Scope
31. Focus on how a design does or does not solve design problem or scenario. Don’t get hung up on details. Avoid language ‘I like’ or ‘I don’t like’. Be Nice. No prestige. Critique Rules
32. Design Studio
33. Design Studio A way to generate many ideas and solutions to a problem quickly through sketching, iteration, and critique.
34. Shared understanding and ownership. Speed - many ideas generated in a short time. Builds upon other good ideas. Unifies groups - understand other roles perspectives. Advantages
35. Problem Scope Present Discuss Diverge Focus Converge Create Create, Discuss, Focus
36. Sketch. Pitch. Critique.
37. Everything will be timed.
38. 1. Create your storyboard (or not). 2. Sketch multiple solutions. 3. Concentrate on generating ideas in rough form. 4. After sketching, ideas are presented for critique. Iteration One
39. Square, triangle, circle, line. Just enough to communicate idea. Does this solve the problem outlined? More from presentation / critique than sketches themselves. Sketching
40. 5 minutes to Sketch 6-8 Concepts
41. 3 minutes to Pitch How you addressed the goals
42. 2 minutes to Critique 2-3 ways design solves problems 1-2 ways of improving design
43. 1. Make new sketches - learnings from Critique 3. ‘Borrow’ ideas from other designs – stealing is allowed - improve. 4. After sketching, team presents ideas for Critique. 6. ‘Rinse and repeat’ Iteration two - Convergence
44. ‘Whenever we propose a solution to a problem, we ought to try as hard as we can to overthrow our solution, rather than defend it . Few of us, unfortunately, practice this precept...’ - Karl Popper
45. Warning Design Studio will NOT generate the final solution
46. What have we learned ? Storyboard User Story Mapping Design Studio Product idea Validate
47. Essential reading
48. Thank you! Christopher McCann @letterpress_se +46706295772 info@letterpress.se