to analyze service sales opportunities in 1/10 the time, at 1/10 the cost, and generated $40 million in incremental service bookings in the first year. Cisco: 360° Customer View Cisco uses integrated customer data to increase revenues • Create shared view of customer & operations across 75,000 employees • Increase revenue opportunities with sales partners • Customer information was siloed in different divisions • Customer interactions were inconsistent and not satisfying • Missed opportunities for upselling/cross selling • Use MapR to collect customer information across touch points • Integrate billing, support, manufacturing, social media, websites, dial-in data • Generate new sales leads internally and for partners OBJECTIVES CHALLENGES SOLUTION Architecture for Sales Partner Opportunities Business Impact
Reference Architecture DATABASES DOSC, CASES, CONTENT, SOCIAL MEDIA, CLICKSTEAM Data Storage and Processing ERP SFDC SAP HANA ON UCS AGILE ANALYTICS MAPR DISTRIBUTION FOR HADOOP Streamin g (Spark Streaming, Storm) MapR-DB MAPR DISTRIBUTION FOR HADOOP Batch (MR, Spark, Hive, Pig, …) MapR-FS BIG DATA PLATFORM MISSION CRITICAL REPORTING DATA SECURITY, INFRASTRUCTURE CUSTOMER NETWORK, PRODUCT USAGE INTERNET OF EVERYTHING (IoE) SELF SERVICE DASHBOARD RAPID BUSINESS MODEL DATA EXPLORATION REAL TIME PREDICTIVE MISSION CRITICAL OPERATIONAL REPORTS FINANCIAL REPORTING & EXTRACT DATA ANALYSIS, TEXT ANALYTICS MACHINE LEARNING, STATISTICAL ANALYSIS MACHINE DATA INSIGHTS FINANCIALS STABLE CORE CONTROLLED CHANGE Network of Trust MapR Data Platform Data Consumption Data Sources ALL Other Sources Data Bases (Mobile/ Browser/ Data Service) Interactiv e (Drill, Impala)
data into action • World’s largest biometric database 10 Fingerprints, 2 Retina scans 1.2 Billion people • Fast and Reliable Subsecond authentication HA / Immediate Failover • Secure and effective government
data into action • Global leader in applied analytics • From Retail to other sectors • MapR: the best platform for ML / AI Speed and Scale Supports multiple toolsets Secure multitenancy for client data
video storage and analysis Pricing optimization Social data Social media logs Videos eCommerce product recommendations MapR Converged Data Platform Receipt scans Online receipts Customer Recommendation models Competitor web sites Inventory optimization Search indexing and quality Web pages and search logs Large Retailer: Several Use Cases on the MapR Platform
in Germany • Rapid Growth of Sensor Data • Need in-vehicle and central analytics • MapR: best platform for Connected Car Speed, Scalability, Reliability Analytics at the Edge Replication to the Center
2 Source 1000 Time to insight (24 hrs) Manual processes, scripts, requires high bandwidth network Before MapR Edge Time to insight (< 5 mins) Automated process Thousands of test cars running 24/7 Capture data around exceptions With MapR Edge Source 1 Source 2 Source 1000 1-5 TB/day Internet Internet MapR Core Cluster MapR Core Cluster Connected Car: Initial Use Case for Test Cars
• 130+ Factories Worldwide • Need Analytics at the Factory • And Centralised Data Store • MapR: best data platform for client Scales down to small cluster Speed and Reliability Built-in Replication
Factory and for HQ Factory 1 Factory 2 Factory 3 Data Replication Sensor Data Analytics on-premise for immediate use Central Data Store on Cloud Analytics at HQ for long-term planning
Europe • Top 50 Global Bank • Cloud First Strategy – with Containers Hybrid and Multi-Cloud • Replacement of Existing Analytics • MapR: best platform for Cloud/Containers Secure, scalable, reliable Replication and data placement
Bank Hybrid Cloud Deployment Cloud Environment 1 Data Platform FS, DB, Streams Execution & Scheduling Applications On-premise Environment 1 On-premise Environment 2 MapR Global Data Fabric Real-time & Global Namespace MapR delivers data to apps in Containers – so they can be stateful MapR has built-in mirroring and replication to sync data between multiple on-premise and cloud environments Cloud Environment 2 Data Platform FS, DB, Streams Execution & Scheduling Applications