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GOV.UK - Product Tank - Hamburg

A140fd1a4b560d6f278e908a06c1135c?s=47 Mark Sheldon
February 12, 2015

GOV.UK - Product Tank - Hamburg

A talk I gave at Product Tank Hamburg, in February 2015.
A little history of GDS, how we work on GOV.UK and what I've learnt.

A140fd1a4b560d6f278e908a06c1135c?s=128

Mark Sheldon

February 12, 2015
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Transcript

  1. Mark Sheldon
 Product Manager, GOV.UK
 Government Digital Service

  2. GDS Mark Sheldon I’m from the Government Digital Service

  3. GDS Mark Sheldon We’re a team at the heart of

    government building digital public services
  4. GDS Mark Sheldon Our job is to transform government…

  5. GDS Mark Sheldon …making services so good that people prefer

    to use them
  6. GDS Mark Sheldon 1. A little history of GDS 2.

    How we work on GOV.UK 3. What I’ve learnt
  7. GDS Mark Sheldon 1. A little history of GDS !

  8. GDS Mark Sheldon Martha Lane Fox

  9. Mark Sheldon GDS

  10. Mark Sheldon GDS

  11. Directgov 2010 and beyond: revolution not evolution a report by!

    Martha Lane Fox GDS Mark Sheldon
  12. GDS Mark Sheldon

  13. GDS Mark Sheldon 1. Create a central digital estate 2.

    Fix publishing 3. Fix services 4. Go wholesale
  14. Francis Maude, Minister for the Cabinet Office! ! “OK, do

    that then*”! ! *paraphrased GDS Mark Sheldon
  15. GDS Mark Sheldon 1. Create a central digital estate

  16. GDS Mark Sheldon 1. Create a central digital estate

  17. GDS Mark Sheldon 2. Fix publishing, with a single domain

  18. GDS Mark Sheldon 2. Fix publishing, with a single domain

  19. GDS Mark Sheldon 2. Fix publishing, with a single domain

  20. GDS Mark Sheldon 2. Fix publishing, with a single domain

  21. GDS Mark Sheldon 3. Fix services

  22. GDS Mark Sheldon 3. Fix services

  23. GDS Mark Sheldon 3. Fix services

  24. GDS Mark Sheldon 3. Fix services

  25. GDS Mark Sheldon Open data & APIs 4. Go wholesale

  26. GDS Mark Sheldon So why revolution?

  27. GDS Mark Sheldon In the past

  28. GDS Mark Sheldon Now

  29. GDS Mark Sheldon YouTube - Introduction to GOV.UK https://www.youtube.com/watch?v=4_1gld1PIkA ~12

    million visitors every week Home to over 300 departments and organisations Saving more £62 million a year 25th most popular website in the UK (Feb 2015)
  30. GDS Mark Sheldon 1. A little history of GDS 2.

    How we work on GOV.UK
  31. GDS Mark Sheldon Start with the needs* ! *user needs,

    not government needs
  32. GDS Mark Sheldon

  33. GDS Mark Sheldon

  34. GDS Mark Sheldon “User research is a team sport. All

    team members should observe sessions for at least 2 hours every 6 weeks. ! Leisa Reichelt, Head of User Research, GDS
  35. GDS Mark Sheldon Multidisciplinary teams

  36. GDS Mark Sheldon

  37. GDS Mark Sheldon Watch out for Conway’s Law ! “Organisations

    which design systems... are constrained to produce designs which are copies of the communication structures of these organisations”
  38. GDS Mark Sheldon Continuous integration Continual deployment

  39. GDS Mark Sheldon

  40. GDS Mark Sheldon Work is visualised

  41. GDS Mark Sheldon

  42. GDS Mark Sheldon

  43. GDS Mark Sheldon Team autonomy, with alignment

  44. GDS Mark Sheldon

  45. GDS Mark Sheldon Consistent, not uniform

  46. GDS Mark Sheldon

  47. GDS Mark Sheldon

  48. GDS Mark Sheldon

  49. GDS Mark Sheldon Measure performance

  50. GDS Mark Sheldon Live demo links: ! https://www.gov.uk/performance/ https://www.gov.uk/performance/site-activity https://www.performance.service.gov.uk/big-screen/tax-disc

    https://www.gov.uk/renew-driving-licence https://www.gov.uk/info/renew-driving-licence https://www.gov.uk/performance/tax-disc https://www.performance.service.gov.uk/big-screen/tax-disc https://github.com/edds/display-screen
  51. GDS Mark Sheldon 1. A little history of GDS 2.

    How we work on GOV.UK 3. What I’ve learnt
  52. GDS Mark Sheldon Is there a formula?

  53. GDS Mark Sheldon No

  54. GDS Mark Sheldon But here are some tips…

  55. GDS Mark Sheldon 1. Get a clear vision

  56. GDS Mark Sheldon

  57. GDS Mark Sheldon 2. Get cover

  58. GDS Mark Sheldon

  59. GDS Mark Sheldon 3. Have principles

  60. GDS Mark Sheldon

  61. GDS Mark Sheldon

  62. GDS Mark Sheldon

  63. GDS Mark Sheldon 4. Strong opinions, weakly held* ! *Paul

    Saffo, Stanford University
  64. GDS Mark Sheldon 5. Show the thing

  65. GDS Mark Sheldon Image by Henrik Kniberg

  66. GDS Mark Sheldon 1. Get a clear vision 2. Get

    cover 3. Have principles 4. Strong opinions, weakly held 5. Show the thing
  67. Mark Sheldon
 Product Manager, GOV.UK
 Government Digital Service

  68. GDS Mark Sheldon GOV.UK Resources ! Revolution not evolution -

    goo.gl/YDaIb9 Government Digital Strategy - gov.uk/digitalstrategy Digital Transformation - gov.uk/transformation Service Manual – gov.uk/service-manual Digital by Default - gov.uk/service-manual/digital-by-default Design Principles – gov.uk/design-principles Assisted Digital – assisteddigital.blog.gov.uk Digital Inclusion – digitalinclusion.blog.gov.uk GDS Blogs – gds.blog.gov.uk Our code – github.com/alphagov