What are tools that can help me do a Synthesis in Service Design?

Transcript

1. What are the tools that can help me do a synthesis? From Data to wisdom
2. Diagrams
3. Relationships & Hierarchies How do wicked problems and beer relate to each other?
7. Flows WTF are formal and informal flow diagrams?
12. People don’t read research reports My experience
14. Formulating Insights
18. Reframing
21. Synthesis Tools
22. Information Synthesis Attempts to drawing connection between seemingly contrasting ideas. ExaminingG E Quantitative Data from markeB E Qualitative data from user research
23. What is Information Architecture ? Makes meaning out of data, and can be applied to disciplines that have little to do with computing or even technology
24. Process of Design Discover Analysis of competitive products and marketplace trends Second thing Generative sketches through a process of ideation. "Divergent Thinking" Development Refined Sketches and techniques Production Manufacturing and Packaging
25. Methods Process Flow Diagram Concept Map By creating a process flow diagram, the designer has formed an intimate understanding of the possible logical outcomes of use with a system. Provides a visual way to understand relationships through literal connections as well as through proximity, size, shape and scale.
26. Methods Movement of information without regard for time - it allows for a visual synthesis of data and information transfer. Used to organize ideas into naturally occurring groups Contextual Design Models Affinity Groups
27. From Research to Synthesis Research Report This is the foundation—it collects, analyzes, and documents the findings from research. It’s about gathering the "raw material" of insights, organized and contextualized. Tools for Synthesis These tools are the bridge that translates the findings from the report into actionable formats. Synthesis tools help distill the complexity into simpler narratives or frameworks, enabling decision-making or implementation.
28. A good structure for a research report Summary One slide with a key sentence summarizing the main insight, supported by three brief paragraphs highlighting the three most important points. Methodology Research Question: Defines the initial goal and purpose of the project. Method Followed: Describes the clear structure of the approach taken. Limitations: Highlights biases, limitations, and potential risks in the research and report. Seperating simple stuff from the complex stuff Answers Simple: Clear, straightforward answers (e.g., yes/no) requiring minimal discussion. Complex: Nuanced answers (e.g., "it depends") needing context, details, and synthesis. Summary The same slide as at the beginning repeated
29. From Complexity to Clarity: Visualizing Synthesized Ideas with Simple Forms How can I visualise complex ideas with simple forms? Visualization translates synthesized insights into simple forms (e.g., charts, diagrams, icons) that make the concepts easy to grasp and apply.
30. Visualization Models Flowcharts Showing processes or relationships between ideas Diagrams Simplifying complex structures or systems.
31. Visualization Models Infographics Condensing data into digestible, visual elements. Icons & Symbols Representing complex ideas with simple visuals.