Upgrade to Pro — share decks privately, control downloads, hide ads and more …

What I do when I meet and talk with customers

Avatar for Meiko Hori Meiko Hori
January 23, 2025
Technology
0
48

What I do when I meet and talk with customers

Avatar for Meiko Hori

Meiko Hori

January 23, 2025
Tweet

More Decks by Meiko Hori

See All by Meiko Hori
Ops Guidesから読み解くインシデントレスポンスにおけるカスタマーリエゾンの役割
Avatar for Meiko Hori meih
0
100
Chaos Night #1 複雑なシステムへようこそ
Avatar for Meiko Hori meih
0
370
中の人が語るテスト自動化SaaSのCS - カスタマーサポート、そしてサクセスへ - STAC 2020
Avatar for Meiko Hori meih
1
3.6k

Other Decks in Technology

See All in Technology
2025年の医用画像AI/AI×medical_imaging_in_2025_generated_by_AI
Avatar for YoshihiroTodoroki tdys13
0
320
「アウトプット脳からユーザー価値脳へ」がそんなに簡単にできたら苦労しない #RSGT2026
Avatar for Aki / @LoveIdahoBurger aki_iinuma
9
4.8k
Bill One 開発エンジニア 紹介資料
Avatar for Sansan, Inc. sansan33
PRO
4
17k
Node vs Deno vs Bun 〜推しランタイムを見つけよう〜
Avatar for すずとも kamekyame
1
400
AWS re:Inventre:cap ～AmazonNova 2 Omniのワークショップを体験してきた～
Avatar for NRI Netcom nrinetcom
PRO
0
140
1万人を変え日本を変える!!多層構造型ふりかえりの大規模組織変革 / 20260108 Kazuki Mori
Avatar for SHIFT EVOLVE shift_evolve
PRO
6
1.2k
Claude Codeを使った情報整理術
Avatar for 西岡 賢一郎 (Kenichiro Nishioka) knishioka
20
12k
迷わない！AI×MCP連携のリファレンスアーキテクチャ完全ガイド
Avatar for CData Software Japan cdataj
0
420
マーケットプレイス版Oracle WebCenter Content For OCI
Avatar for oracle4engineer oracle4engineer
PRO
5
1.5k
BidiAgent と Nova 2 Sonic から​考える音声 AI について
Avatar for Yuuki Yamashita yama3133
2
150
小さく、早く、可能性を多産する。生成AIプロジェクト / prAIrie-dog
Avatar for Visional Engineering ＆ Design visional_engineering_and_design
0
410
人工知能のための哲学塾 ニューロフィロソフィ篇 第零夜 「ニューロフィロソフィとは何か？」
Avatar for miyayou miyayou
0
410

Featured

See All Featured
The Art of Programming - Codeland 2020
Avatar for Erika Heidi erikaheidi
56
14k
Side Projects
Avatar for Sacha Greif sachag
455
43k
jQuery: Nuts, Bolts and Bling
Avatar for Doug Neiner dougneiner
65
8.3k
Applied NLP in the Age of Generative AI
Avatar for Ines Montani inesmontani
PRO
4
2k
Beyond borders and beyond the search box: How to win the global "messy middle" with AI-driven SEO
Avatar for David Carrasco davidcarrasco
1
35
[RailsConf 2023] Rails as a piece of cake
Avatar for Vladimir Dementyev palkan
58
6.2k
svc-hook: hooking system calls on ARM64 by binary rewriting
Avatar for Akira Moroo retrage
1
49
Being A Developer After 40
Avatar for Adrian Kosmaczewski akosma
91
590k
Sharpening the Axe: The Primacy of Toolmaking
Avatar for Bryan Cantrill bcantrill
46
2.6k
Marketing to machines
Avatar for Jono Alderson jonoalderson
1
4.5k
Design and Strategy: How to Deal with People Who Don’t "Get" Design
Avatar for Morgane Peng morganepeng
133
19k
Context Engineering - Making Every Token Count
Avatar for Addy Osmani addyosmani
9
590

Transcript

  1. What I do when I meet and talk with customers

    by Meiko

  2. Meeting with customers may make you nervous, but it’s a

    great opportunity to learn

  3. Don’t be afraid to ask for more information

  4. Listen to them, and they may listen to you

  5. You are not following our best practice, our recommendations are…

    How did you design your scenario? What is the most critical path? Can we see you operate the app? We know this scenario is already long, but actually our test case is longer… Alright, what workflows do you have? Search? Reservation? Cancellation?

  6. Feeling the pressure? So are they

  7. Show your joy, and you can inspire them

  8. Thank you 🫶