OpenShift Commons Gathering Chicago 2023 - User Design at Red Hat

Lisa Lyman (Red Hat) and Ethan Kim (Red Hat) present at the OpenShift Commons Gathering Co-Located with KubeCon + CloudNativeCon North America 2023.

Transcript

1. Confidential: Internal only User Experience Design At Red Hat UXD Team 1
2. Who we are 2 Ethan Kim UX Designer Lisa Lyman UX Designer
3. Confidential: Internal only What is UXD?
4. UXD 4 WHO WHERE WHY WHAT WHEN HOW
5. UXD 5 HOW WHY WHEN WHO WHAT WHERE
6. UXD 6 Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation
7. UXD 7 …
8. UXD 8 User centered design Research Empathy Analysis
9. Confidential: Internal only 9 Empathy
10. UXD 10 First impression matters.
11. UXD 11 …
12. UXD team 12 Raleigh and Durham, NC USA Boston and Westford MA USA Beijing, China Bangalore, India Ra’anana, Israel Brno, Czechia Austin, TX USA Gothenburg, Sweden Sunnyvale, CA USA Richmond, VA USA Stuttgart, Germany 12 Red Hat offices 9 Countries 128 UXDers
13. Confidential: Internal only An open, collaborative leader in the creation of data-informed and desirable experiences that make powerful technology accessible 13
14. UXD team 14 UI Engineering Content Interaction Pattern Fly Research
15. Confidential: Internal only Every company's greatest assets are its customers, because without customers there is no company. — Michael LeBoeuf 15
16. Confidential: Internal only UXD process Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation 16
17. Confidential: Internal only UXD process 17
18. Confidential: Internal only Diary study 18
19. Confidential: Internal only Field research 19
20. Confidential: Internal only User interview 20
21. Confidential: Internal only UXD process Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation 21
22. Confidential: Internal only User journey map 22
23. Confidential: Internal only User flows 23
24. Confidential: Internal only Low-fidelity wireframes 24
25. Confidential: Internal only Medium-fidelity wireframes 25 Fig. OCP – Home overview screen – Wireframe concept
26. Confidential: Internal only UXD process Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation 26
27. Confidential: Internal only Discovery UXD-Hub.com 27
28. Confidential: Internal only Design UXD-Hub.com 28
29. Confidential: Internal only Designing Design system 29 Average 3.x UI task ease Weekly UI use
30. Confidential: Internal only Designing Design system 30 Average 3.x UI task ease Weekly UI use
31. Confidential: Internal only UXD process Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation 31
32. Confidential: Internal only Usability testing 32
33. Confidential: Internal only Usability testing 33 App Studio Usability Testing 1 2 3
34. Confidential: Internal only UXD process Analytics & Optimization Usability Testing Discover & Define Ideation Design & Implementation 34
35. Confidential: Internal only Metrics & Optimization 35
36. Confidential: Internal only Metrics & Optimization 36
37. Confidential: Internal only UXD 37 Build the right thing Build the thing right
38. Confidential: Internal only The User Experience Design (UXD) team researches, writes, designs, and develops user experiences for Red Hat's products and websites. We are an open, collaborative leader in the creation of data-informed and desirable experiences that make powerful technology accessible. Thank you linkedin.com/company/red-hat youtube.com/user/RedHatVideos facebook.com/redhatinc twitter.com/RedHat Join a research study 38