Are portals really dead?

Are portals really dead?
“The reports of my death have been greatly exaggerated” #apereo13

Transcript

1. ARE PORTALS REALLY DEAD? “THE REPORTS OF MY DEATH HAVE BEEN GREATLY EXAGGERATED” (MARK TWAIN) June 4, 2013 Tom Freestone, Senior Developer and Portal Technical Lead, Brigham Young University Peter Sentz, Director Product Management, Brigham Young University June 4, 2013 1
2. Enterprise Portal = Swear Word • Phil Windley “Portals Are Dead” • Shutdown of iGoogle • We use it because we have to … • No more free lunches from portal vendors A Christmas Story. Directed by Bob Clark. Los Angeles: Warner Brothers 1983 “http://cinemajaw.com/wordpress/?p=817”
3. Why do we care about Portals anyway?
4. Reality (http://shakeout.wordpress.com/2009/04/21/what-should-a-grain-silo-look-like/)
5. Student and Faculty View http://media.techeblog.com/elephant//ul/35625-450x-a_12.jpg
6. How they want to interact
7. A Definition A portal is a personalized, single point of access to relevant information, processes and people. Gartner: Gene Phifer, Jim Murphy http://comp.webstockpro.com/tetraimages/ti0145101.jpg
8. What do our users want? http://blog.vivoparacristo.info/wp-content/uploads/2010/06/my_way_aviso.jpg
9. How do we meet our users needs? 1. Commercial 2. Write our own 3. Collaborate Mark Philbrick http://photo.byu.edu Mark Philbrick http://photo.byu.edu http://www.achievement.org/autodoc/page/ell0bio-1
10. Forrest Gump “Life is like a box of chocolates”
11. What is our investment in uPortal
12. Value
13. User Experience User Experience Identity and access User Personalization Search & Navigation Content Aggregation Content Discovery User Productivity Developer Integration Platform
14. June 4, 2013 14 myBYU v3.0 Things we are doing Well…
15. myBYU: A Brief History • myBYU v1: (8/2009) Route-Y • myBYU v2 (10/2010) • myBYU v3 (4/2013) (uPortal v4.1)
16. Analytics & Feedback Site Visits Last 30 days* BYU Home Page 1,423,471 myBYU 1,038,236 Continuing Education 441,831 Library Home Page 369,211 AIM Menus 316,787 MyMap 264,814 My Financial Center 118,814 BYU Mobile App 69,993 BYU Bookstore 38,753 SAS 37,486 *January 8, 2013-February 7, 2013 20,000 pieces of feedback in 2 ½ years 32% with comments Currently Adding in Portlet analytics
17. • Only 2 Outages in the last 20 months • Both occurred within the first 10 days of the 9/2011 release. myBYU is Reliable http://www.earthlingcommunication.com/images/articles/achieve-multiple-targets-goals.gif
18. We Allow Full Customization • Nothing locked down • Can Add • Portlets • Tabs • Themes/Skins
19. Pre-Built Tabs
20. Theme/Skin Template • Default Theme aligns with campus web page templates • Only One Theme for now (more coming soon)
21. Portlet Gallery • Enterprise "app store" • Many portlets (200+) • Several portlets are user configurable • Bookmarks, Announcements, Calendar, Weather, Classifieds, Email
22. Usability Design • Detailed Requirements, Use Cases • Usability Studies • Usability Testing • Card Sorting • Surveys • Analytics & Feedback June 4, 2013 22 http://riyajs.files.wordpress.com/2011/03/usability.jpg http://forecasting.tstc.edu/wp-content/uploads/2008/07/usability.jpg
23. We Encourage Campus Portlet Development • Anyone may participate • Campus Portlet Governance • Developer documentation • Portlet Registration/Documentation • API’s and Integration
24. Mobile Web • myBYU mobile web • As opposed to the BYU Mobile App • Looking into implementing uMobile as native
25. User Help & Support Documentation • Video’s • Documentation and FAQs • Portlet documentation • Support Desk KnowledgeBase articles https://www.desktopaper.com%2Fgreat-help-button
26. Challenges Missing Key Content Resource Constraints Marketing & Promotion Social Media Integration myBYU in the Cloud http://www.channeltivity.com/blog/2013/how-to-make-rain-in-the- cloud/ http://www.sanjuancollege.edu/Images/HR/people.jp http://www.inboundmarketing.co.uk/Portals/59252/images/eBook s%20vs.%20whitepapers.png http://www.inc.com/uploaded_files/image/promotion- panoramic_16688.jpg http://www.mcginnismedia.com/wp-content/uploads /2012/09/Social-Media-mcginnis-media.jpg
27. BYU Portal/Mobile Strategy Review • Portal/Mobile User Experience Today • Requirements for Optimal User Experience • Determine the Architecture • Technology Review/Gaps • Portal/Mobile Strategic Roadmap • Wrap-up for Executive Presentation
28. Long Live the Portal! • With all due respect Mr. Windley; Portals are very much alive! • Consumers always need a unified, personalized point of access to relevant information, business processes and people http://starchefs.com/features/tools_of_the_trade/holding/images/holding_not_a_dirty_word.jpg
29. Questions/Comments? http://www.ezdiyelectricity.com/images/icons/question-mark7a.jpg