Effective Communication in the Workplace

Transcript

1. EFFECTIVE COMMUNICATION IN THE WORKPLACE
2. TODAY’S LEARNING OBJECTIVES • Understanding what the definition of effective communication is • Identifying the main principles of effective communication • Gaining insight as to why effective communication in the workplace is important • And reinforcing the do’s and don’ts of effective communication using workplace scenarios
3. WHAT IS EFFECTIVE COMMUNICATION? Effective communication is conducted between two or more people to successfully deliver, receive, and understand a message. It is the process of information sharing between team members that understand three key components: • What you want to say • What you are saying • And what your audience interprets (Alina Zahid Kahn. Govisually.com)
4. WHEN COMMUNICATION GOES WRONG…
5. PRINCIPLES OF EFFECTIVE COMMUNICATION BE SPECIFIC BE CLEAR IN YOUR MESSAGING MAKE IT A DIALOGUE BE RESPECTFUL COMMITMENT AND CONSISTENCY
6. WHY IS EFFECTIVE COMMUNICATION IN THE WORKPLACE IMPORTANT? • Limits Misunderstanding • Aids in Creating a Positive Work Environment • Contributes to Building Psychological Safety • Helps Resolve Conflict
7. WHICH PRINCIPLES OF EFFECTIVE COMMUNICATION COULD HELP IMPROVE THE EMAIL BELOW? Subject: (No Subject) Hi Jim, I need a progress report on the project you’re working on for Client A. They have been emailing me asking how it’s going, and I told them that you are the one working on it so I would have to check. I thought that you would be finished with this by now. It really shouldn’t be taking this long. Also, it seems like there are some missing evaluations for some of the members of your team. Those should have been submitted last Thursday. I’ll need those timeclock adjustments from last week too. Steve
8. PRINCIPLES OF EFFECTIVE COMMUNICATION BE SPECIFIC BE CLEAR IN YOUR MESSAGING MAKE IT A DIALOGUE BE RESPECTFUL COMMITMENT AND CONSISTENCY
9. SOME TIPS! • Hold 1:1 Meetings • Identify Your Audience • Actively Listen • Be Aware of Verbal & Non-verbal Communication • Be Okay with Silence • Embrace Feedback • Manage Time Effectively • Reach a Satisfying Conclusion
10. WHICH TIPS FOR BUILDING EFFECTIVE COMMUNICATION HABITS ARE DEMONSTRATED HERE? Susan and her supervisor Mary are having their weekly, Monday 1:1 meeting. They briefly discuss their weekends, and Susan shares that she spent her weekend moving into a new apartment. As the meeting continues, Mary checks in with Susan on the project she is working on. Mary: I just wanted to check in with you on the upcoming deadline for your report. I noticed at our last meeting that you were a little behind our project schedule. Susan pauses for a moment before answering. Susan: Well, I’ve had a lot on my mind recently, and have had some trouble focusing on the report. The closer it gets to the deadline, the more daunting it seems, and I struggle to get started. Continued…
11. Mary listens attentively, nodding to convey understanding of what Susan is sharing. Mary: It sounds like you’ve had a lot on your plate outside of work with moving apartments. I know that can be a lot. Why don’t we find some time tomorrow morning to break down some of the project deliverables and set some new target goals. Susan: Thank you. That will definitely help get me going again on my report. Mary: Great! We’ll check back in on this next week then.
12. SOME TIPS! • Hold 1:1 Meetings • Identify Your Audience • Actively Listen • Be Aware of Verbal & Non-verbal Communication • Be Okay with Silence • Embrace Feedback • Manage Time Effectively • Reach a Satisfying Conclusion
13. Effective communication will help get your messages across clearly and quickly through positive and productive conversations. The use of effective communication methods will help your teams and organization be successful and thrive!
14. QUESTIONS
15. WRAPPING UP… What is one takeaway that you are excited to implement from today’s learning?
16. THANK YOU!