Why EQ is Important at Work

Transcript

1. Jo Juliana Turnbull Why EQ is Important at Work (and in SEO)
2. Outline 1. Introduction 2. What is EQ? 3. Why is it important at work? 4. Test your EQ 5. How to improve your EQ 6. Next Steps - implement today
3. Introduction
4. Jo Juliana Turnbull - SEO and Marketing Consultant • Founder of Turn Global SL - a Digital Remote Consultancy Company • - International SEO Strategy and Marketing Services • Speak French and Spanish and studied Japanese and Swedish • International MBA and Chartered Marketer (Reading and Paris Dauphine Uni) • Lived in 9 countries across 4 continents
5. Jo Juliana Turnbull - Why EQ? • Working in e-commerce and finance since 2003 (working since 1997) • SEO since 2009, agency & brands (start ups and multinationals) • Business Director - iProspect Sydney, Account Director - MEC London • Organiser of Search London since 2010 & Search Barcelona since 2023 • Shortlisted for Digital Women’s “Entrepreneur of the Year” 2021 • Global Freelancer Finalist • Co-host of SEO Office Hours
6. What is EQ?
7. What is Emotional Intelligence (EQ)? The way we handle our own emotions and perceive emotions of others First coined by psychologists Peter Salovey and John D. Mayer, (1990)
8. What is Emotional Intelligence (EQ)? The primary components are: - Perceiving emotions - Reasoning with emotions - Understanding emotions - Managing emotions
9. What is Emotional Intelligence (EQ)? Emotional Intelligence: Why It Can Matter More Than IQ (1995) Daniel Goleman https://www.linkedin.com/in/danielgoleman/
10. Emotional intelligence diagram- Daniel Goleman's model
11. Emotional Intelligence (EQ) 1. Self-awareness 2. Self-regulation 3. Motivation 4. Empathy 5. Social skills
12. How can it help us? • Manage and resolve conflict • Accept criticism and deliver criticism (in a calm manner) • Listen and respond to others • Be comfortable with saying no • Support others with empathy
13. Difference Between EQ and IQ EQ - Emotional Quotient - Measure of Emotional Competencey - Involves identifying, controlling and using emotions - Affects motivation, empathy, relationships, self-awareness and self-control IQ - Intelligence Quotient - Measure of Cognitive Competencey - Involves processing knowledge, memory and reasoning - Affects academics, expertise, critical thinking and logic
14. Why is it important?
15. Benefits for work: 71% of Employers Say They Value Emotional Intelligence over IQ. According to CareerBuilder Survey
16. Life long benefits Improves the physical and psychological health of people and encourages academic and business performance. Bar-On & Parker 2000
17. Life long benefits People with higher EI performed better than those with lower EI in life. Bar-On (1997)
18. Life long benefits Significant links between high EI and more successful interpersonal relations. EQ is an integral part of forming and developing meaningful human relationships. Schutte et al (2001) carried out a series of studies
19. Photo by Nicolas Hoizey on Unsplash Physical Health
20. High Levels of Stress Leads to: - increased blood pressure -> suppresses immune system (colds) - poor immune system can lead to an increase risk heart attack - stress can contribute to infertility - speeds up aging process - affects mental health
21. Photo by madison lavern on Unsplash Mental Health
22. Uncontrolled emotions and stress can impact mental health Leads to: - Anxiety and depression - Unable to form strong relationships - Loneliness and isolation
23. Photo by MI PHAM on Unsplash Control Emotions
24. Understanding emotions means can control them - Express yourself better - Understand others - Improve communication with others
25. Photo by Everton Vila on Unsplash Relationships
26. Build stronger relationships - Communicate more effectively - Be aware of nonverbal cues - Use humor and play to relieve stress
27. Photo by Jamaal Kareem on Unsplash Laugh more - Nervous system into balance - Reduces stress - Calming - Sharpens mind - Makes more empathetic - People want to be around you
28. Test Your EQ
29. Those with Low EQ - Become upset easily - Emotional outbursts (overwhelmed by emotions) - Do not listen to others - Blame others for their problems - Behave insensitively - Feel misunderstood - Struggle making long term relationships (have few close friends) - Have problems being assertive
30. Those with High EQ - Remain calm and are composed even during stressful situations - Can handle difficult people with tact - Forgive and Forget (do not hold grudge) - Influence others towards a common goal (even if not a leader) - Great team player (you want to work with them) - Understand the links between their emotions and how they behave - Help others
31. Self Report - FREE • MindTools.com • Psychology Today • MyFrameworks.org ➔ Very important to know your EQ - then you can build on it ➔ Emotional intelligence has positive correlation with success - individuals and team
32. Find Your EQ Four types of EI tests: • Abilities based tests (including the MSCEIT) • Trait-based tests (such as the Bar-On EQi) • Competency-based tests – (including the ESCI) • Behavior-based tests – (for example, the Genos) https://bestpersonalitytests.com/best-emotional-intelligence-tests/
33. Know Your Strengths
35. Clifton Strengths - gallup.com/cliftonstrengths - Responsibility (Executing) - Maximizer (Relationship building) - Developer (Relationship building) - Learner (Strategic thinking) - Empathy (Relationship building) Activator (Influencing) Command (Influencing) Harmony (Relationship building) Arranger (Executing) Individualization (Relationship building)
36. How To Improve EQ
37. Strategies to Improve EQ Self Aware • Be aware of your own feelings and emotions • Understand why you are feeling that way • Keep a journal
38. Strategies to Improve EQ Empathy • Be in someone else’s shoes • Consider how others feel (not sympathy) • What are other people’s issues? Ask them eg goals • How well can you relate to others? - Get feedback • Have a deeper conversation with key colleagues • Ask better questions (thoughtful and provocative)
39. Strategies to Improve EQ Open Mind • Do not judge • Leave your bias at the door • Be open to new ideas and perspectives
40. Strategies to Improve EQ Mindfulness • Practice this - fully focus on the moment • Do not think about the past or the future • Breathing techniques
41. Strategies to Improve EQ Cognitive Behavior Therapy • Psychotherapeutic treatment helps people learn to identify and change destructive thought patterns • These patterns have a negative influence on behaviour and emotions
42. Strategies to Improve EQ Social and Emotional Development Learning (SEL) • Start early with children • Training at work, particularly managers
43. Are you Emotionally Intelligent? • You CAN identify and describe what others are feeling • You CAN accept criticism and responsibility • You CAN say NO without feeling bad • You CAN accept and embrace change • You do NOT dwell on when you make mistakes - you move on • You CAN manage your emotions in difficult situations • NOT afraid to make mistakes
44. Next Steps - Today
45. Emotions 1. When in a stressful situation, what are your emotions? 2. How do you normally respond? How could you respond better? 3. How are you feeling now? What are your emotions?
46. Feedback - asking about EQ 1. Ask peers, managers, colleagues 2. If manager - ask your team 3. How do you respond to difficult situation? 4. Can you handle conflict well? 5. How empathetic are you?
47. Active Listening 1. Always have a time for people to chat and discuss 2. Listen to what is not being said 3. Be present when other person is talking - two way dialogue 4. DO NOT interrupt to give your opinion 5. Building the other person’s self esteem 6. Good listener = trampoline 7. Bounce ideas off of, amplify, clarify & energise your thinking
48. Listening Tips 1. Record how long you are speaking vs others in a call (video call) 2. How engaged are you? Do you ask genuine questions? 3. Listen to the tone of voice, emotions, what is the body language 4. Do you build up the other person? Making affirmations 5. Does anyone build you up? How do you feel? 6. Are you present? • Or do you just want to push out your agenda • Or do you want the meeting to be over - sitting quietly?
49. Leaders 1. Be an active listener - listen to others then they know you value what they think 2. Be empathetic - understand your employees - they will know you care 3. Know what motivates your employees 4. Understand your employees - what are their backgrounds, why are they acting in a certain way - what are their lived experiences?, so people know you value what they think
50. Photo by MI PHAM on Unsplash Don’t drown in your emotions
51. Photo by MI PHAM on Unsplash Control and Manage them
52. Communicate better Understand other people’s perspectives Be a better collaborator Build long lasting relationships
53. • Emotional Intelligence • Important at work and in our personal lives • Testing your EQ • Improving your EQ • Next steps to implement today !
54. Read more about EQ - Sources 1. https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713 2. https://www.verywellmind.com/the-7−habits-of-emotionally-intelligent-people-2795431 3. https://www.verywellmind.com/what-is-emotional-intelligence-2795423 4. https://www.mindtools.com/ab4u682/emotional-intelligence 5. https://positivepsychology.com/empathy-worksheets/#8−strategies-to-develop-empathy 6. https://www.indeed.com/career-advice/career-development/how-to-improve-emotional-intelligence 7. https://positivepsychology.com/empathy-worksheets/#8−strategies-to-develop-empathy 8. https://positivepsychology.com/importance-of-emotional-intelligence/#value-benefits 9. https://www.helpguide.org/articles/mental-health/emotional-intelligence-eq.htm 10. https://ewfinternational.com/5−components-emotional-intelligence-effective-leadership/ 11. https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/ 12. https://www.inc.com/justin-bariso/13−things-emotionally-intelligent-people-do.html
55. Thank you Turn Global - Linkedin.com/company/turnglobal/ Twitter: @SEOJoBlogs Email: contact@turnglobal.net Linkedin: Linkedin.com/in/j-turnbull/ SEO Office Hours - Fridays 9:30am BST Join Mike and I ! Youtube.com/@good_signals
56. Twitter: @SearchLDN URL: bit.ly/searchbcn-mayo Use code TG20 (20%) discount