service I Goals ▸ Provide better quality and better service same time ▹ “To meet requirements of an user” ▸ Improve reliability ▹ By reducing errors and downtime II Ways ▸ Facilitate teamwork ▹ Common goals ▹ Better communication ▸ Lifecycle management and ownership ▸ Continuous improvement ▸ Monitor and measure
of the system... But! ▹ Displaying the essential metrics that reflects the system state ▸ Human readability ▹ Big picture at one glance ▹ Trends ▹ Easily accessible details ▸ Retain information for analysis
integration ▸ Provides support on critical situation ▸ Facilitates ▹ Faster response times ▹ Correct procedures ▹ Reduces human error ▹ Know who to contact for help ▸ Communal learning
time ▸ We facilitate Retty SRE ▸ We improve response times and advocate early response ▸ We facilitate teamwork, proficiency, and ownership ▸ Communal learning ▸ Better service and reliability ▸ Happier users