of how it works - identify a shortfall or defect, and ask why five times - At the core, we can think of the Five Whys as a way to seek the root cause of a problem or defect - there are lots of ways to seek a root cause, this is only one
few years when i lived in PVD - if you find yourself in PVD you should go - huge issue @ 7S was the line - we’ve all been in a cafe with a crazy line right? - let’s walk through five whys for this problem
days. Why? Each customer tends to take quite a long time to get their order. Why? Because we have a single line for coffee, pastry and bread. Why? Because we have a single employee stay with each customer through each area, in order. Why? Because that is the way they were trained. Why? Because we haven’t revisited our training program. Root cause: Old Training in a New Context
in saying no - the cause may be a broad cultural or managerial one - A3: move out saying no - A4: move in new PM - it’s not only OK, but rewarding to move through the 5W exercise a few times, to explore and answer in different ways.
store ratings. Why? Root cause: It Depends - A2: move in saying no - the cause may be a broad cultural or managerial one - A3: move out saying no - A4: move in new PM - it’s not only OK, but rewarding to move through the 5W exercise a few times, to explore and answer in different ways.
store ratings. Why? Root cause: It Depends Because our customers can’t log in. Why? - A2: move in saying no - the cause may be a broad cultural or managerial one - A3: move out saying no - A4: move in new PM - it’s not only OK, but rewarding to move through the 5W exercise a few times, to explore and answer in different ways.
store ratings. Why? Root cause: It Depends Because our customers can’t log in. Why? Because the login flow was not worked on this release. Why? - A2: move in saying no - the cause may be a broad cultural or managerial one - A3: move out saying no - A4: move in new PM - it’s not only OK, but rewarding to move through the 5W exercise a few times, to explore and answer in different ways.
store ratings. Why? Root cause: It Depends Because our customers can’t log in. Why? Because the login flow was not worked on this release. Why? Because our mobile devs had a ton of new code. Why? - A2: move in saying no - the cause may be a broad cultural or managerial one - A3: move out saying no - A4: move in new PM - it’s not only OK, but rewarding to move through the 5W exercise a few times, to explore and answer in different ways.
store ratings. Why? Root cause: It Depends Because our customers can’t log in. Why? Because the login flow was not worked on this release. Why? Because our mobile devs had a ton of new code. Why? Because we added too many features. Why? - A2: move in saying no - the cause may be a broad cultural or managerial one - A3: move out saying no - A4: move in new PM - it’s not only OK, but rewarding to move through the 5W exercise a few times, to explore and answer in different ways.
store ratings. Why? Root cause: It Depends Because we are bad at saying no. Because our customers can’t log in. Why? Because the login flow was not worked on this release. Why? Because our mobile devs had a ton of new code. Why? Because we added too many features. Why? - A2: move in saying no - the cause may be a broad cultural or managerial one - A3: move out saying no - A4: move in new PM - it’s not only OK, but rewarding to move through the 5W exercise a few times, to explore and answer in different ways.
store ratings. Why? Root cause: It Depends Because our customers can’t log in. Why? Because the login flow was not worked on this release. Why? Because our mobile devs had a ton of new code. Why? Because we added too many features. Why? - A2: move in saying no - the cause may be a broad cultural or managerial one - A3: move out saying no - A4: move in new PM - it’s not only OK, but rewarding to move through the 5W exercise a few times, to explore and answer in different ways.
store ratings. Why? Root cause: It Depends Because we have a new product manager. Because our customers can’t log in. Why? Because the login flow was not worked on this release. Why? Because our mobile devs had a ton of new code. Why? Because we added too many features. Why? - A2: move in saying no - the cause may be a broad cultural or managerial one - A3: move out saying no - A4: move in new PM - it’s not only OK, but rewarding to move through the 5W exercise a few times, to explore and answer in different ways.
(not bug) of 5W is that you get out what you put in - If you do it a few times, noodling with answers and pursuing other paths, may strike gold - it is not the end-all, but it is a great exercise to do solo or with a group. - one tool for your toolbox