Service design + Agile = better user experiences

Over the last 5 years I have been working to embed service design and Agile methods into my organisation, but it is really hard work. I will be sharing some practical tips on how to use these methods together to create better user experiences.

Presented by Vanessa Roarty at UX Australia 2017

Transcript

1. SERVICE DESIGN + AGILE = BETTER USER EXPERIENCES Vanessa Roarty
2. 2 HOW TO USE AGILE TO INFILTRATE YOUR ORGANISATION AND SPREAD GOOD USER EXPERIENCES LIKE A VIRUS NOT SO TOP SECRET
3. 3 TIP 1: Use multi-disciplinary teams to your advantage
4. 4 TIP 2: Become a product owner’s best friend
5. 5 TIP 3: Keep your user insights well groomed and ready for action
7. 7 TIP 4: Designers in sprints vs design sprints? Use both.
8. 8 TIP 5: Start and finish with user stories
9. 9 TIP 6: There is always another sprint
10. Want to chat more? @VanessaRoarty