While Agile methods of conducting user research focus on efficiency and iterative process, it creates an overlook of the impact it has on users. The process requires researchers to ask users about their experiences through interviews, surveys, and workshops. These forms of user engagement may cause retraumatization by asking people to relive traumatic events.
In this presentation, Moni will share learnings and the trauma-informed practices that ensured minimal cognitive effort on the part of the user, and reduced the risk of reliving traumatic experiences. The audience will learn the application of the trauma-informed framework and practices to use in the research process.
UX Y'all 2023