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Hacking the UX Job Interview

2618eb8fa459e5cef8f7a8d8f6a21c59?s=47 UX Y'all
September 29, 2021

Hacking the UX Job Interview

UX Y'all 2021 Session with Jake Mitchell

2618eb8fa459e5cef8f7a8d8f6a21c59?s=128

UX Y'all

September 29, 2021
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Transcript

  1. HACKING THE UX INTERVIEW Jake Mitchell | @jakemitchell

  2. This is a story of where I have failed

  3. Thank you for taking the time to meet with our

    team about the product design role at [redacted]. It was a pleasure to learn more about your skills and accomplishments. Unfortunately, our team did not select you for further consideration. “ “
  4. None
  5. You need a strategy

  6. https://www.lovethesat.com/sat-math-question-almost-everyone-misses

  7. Don’t strive to be “right” Focus on eliminating the wrong

    choices.
  8. Fast forward to today...

  9. The UX final round interview Portfolio presentation One-on-one interviews Design

    Challenge
  10. PART 1 THE PORTFOLIO PRESENTATION

  11. What we think we are being tested on • Our

    skillset • Our work experience • Our overall capability
  12. What’s really being tested • How we generate impact •

    How we articulate decisions • Our presentation skills
  13. Common presentation errors Being too complex Pontificating Losing your audience

  14. Remember They already know you have technical ability

  15. New Strategy Have a clear answer to “who is this

    person?”
  16. Have clear answers to: • “who is this person?” •

    “What are they good at?
  17. You need a strategy

  18. What 3 things do you want people to remember about

    you?
  19. People will forget what you said, people will forget what

    you did, but people will never forget how you made them feel. -Maya Angelou
  20. Talking about your work

  21. Use the pyramid principle Impact Solution Analysis and design process

    How we normally talk about a project
  22. Use the pyramid principle Impact Solution Analysis and design process

    Start first with the result, then support with details
  23. Which of these is more effective?

  24. We were able to achieve a major lift in our

    primary metrics and drive $$$ of revenue for the company. Then we came up with a solution that addressed the strategy and research, then built it. Our team learned of a problem, did research and analysis to understand the problem more, then strategized how we could come up with a solution to solve the problem.
  25. We achieved a major lift in our primary metrics and

    drove $$$ of revenue for the company. We accomplished this outcome by building this solution, which was rooted in an insight to a core problem we discovered. We were confident the solution would achieve this outcome because we researched and analyzed the problem in several ways.
  26. Comprehension beats being comprehensive

  27. PART 2 ONE ON ONE INTERVIEWS

  28. What we think we are being tested on • Our

    work experience • Our ability to succeed
  29. What’s really being tested • Our self-awareness • Our ability

    to learn and change
  30. What are your own challenge stories?

  31. What are your own challenge stories?

  32. Tell me about a time you had to handle a

    conflict with a team member?
  33. Rehearse, rehearse, rehearse

  34. None
  35. PART 3 THE DESIGN CHALLENGE

  36. Design a... • Pool for our resort • Parking ticket

    system • Elevator control panel
  37. What we think we are being tested on • Our

    creativity • Our problem solving skill • Catching details
  38. What’s really being tested • Collaboration skills • Process maturity

    • Assertiveness
  39. None
  40. Have a game plan 1. Define the job/biz outcome 2.

    Map the customer experience 3. highlight pain points 4. Decide on opportunities 5. Solution 6. present
  41. Summarize with the pyramid principle Impact Solution Analysis and design

    process
  42. The UX final round interview Portfolio presentation One-on-one interviews Design

    Challenge 1. Clearly define who you are 2. Use the pyramid principle, communicate top-down 1. Develop your own “challenge stories” 2. Practice them so you’re not ad-libbing on site 1. Have a game-plan in mind 2. Save time for playback, use pyramid principle to summarize
  43. How can employers improve the interview process?

  44. Flip the interview and pitch the job to the candidate

  45. This requires work. A lot of work.

  46. Dig deep with candidates earlier in the process

  47. You need a strategy

  48. Link tktk