Matthew Eng_Building teams with trust_UX Y'all 2022

Transcript

1. Matt Eng • DesignOps • ResMed Building teams with trust SUCCEEDING WITH DATA Image credit: https://www.wired.com/2014/04/how-o ff i ces-accidentally-became-hellish-cubicle-farms/
2. IBM Design @engmatthew 2 @engmatthew
3. IBM Design 3 Twitter: @engmatthew LinkedIn: linkedin.com/ in/mattheweng/
4. Sr. DesignOps Manager for ResMed Image credit: https://www.mobihealthnews.com/news/sleep-device-maker-resmed-releases-newest-connected-cpap-machine
5. Image credit: https://www.mobihealthnews.com/news/sleep-device-maker-resmed-releases-newest-connected-cpap-machine
6. Image credit: https://www.mobihealthnews.com/news/sleep-device-maker-resmed-releases-newest-connected-cpap-machine
7. WE’RE HIRING! Image credit: https://www.mobihealthnews.com/news/sleep-device-maker-resmed-releases-newest-connected-cpap-machine Sr. UX Designer Lead UX Designer Visual Designer Content Designer
8. In a nutshell Keep Designers and Researchers working on their core work DesignOps Sketch from Tess Dixon of Conde Naste Evaluating changes to the team @engmatthew
9. @engmatthew
10. + Helped to establish Product Design and Research @ IBM Cloud @engmatthew
11. Starting new UX practices with DesignOps @ Genesis @ ResMed @engmatthew
12. How I started running A long time ago I started running… Set goals and track the data @engmatthew
13. I cried in Alaska Image credit: https://nps.org @engmatthew
14. Not the bear’s fault Image credit: https://www.audacy.com/wwjnewsradio/news/local/bear-captured-outside-traverse-city-apartment-complex @engmatthew
15. I was out of shape Image credit: https://adventures.hartleybrody.com/beginner-backpacking-myths/ @engmatthew
16. -Patient College Friend “Just buy $40 shoes and start with running for 10 minutes” @engmatthew
17. -Patient College Friend “Set simple goal(s) and track your progress” @engmatthew
18. Run for 20 minutes Run for 5 miles Run for 10 miles Do a sub two-hour half marathon @engmatthew
19. Ran for 20 minutes Ran for 5 miles Ran for 10 miles Did a sub two-hour half marathon @engmatthew
20. Distance and Time @engmatthew
21. 5 miles @ 10:18/mi 2018 2019 5.5 miles @ 9:3/mi 2022 10 miles @ 8:13/mi Goal: to do a sub two hour 1/2 marathon @engmatthew
22. Image credit: http://photoblog.statesman.com/wp-content/uploads/Marathon-0001.jpg Austin Marathon in 3 hours and 56 minutes @engmatthew
23. Image credit: http://photoblog.statesman.com/wp-content/uploads/Marathon-0001.jpg Average pace was 8 min 40 sec per mile @engmatthew
24. My big goals are to be healthier, stronger, not cry in Alaska (again). Image credit: https://nps.org @engmatthew
25. Measure goals with clear data Image credit: https://nps.org @engmatthew
26. In this talk, I will… Share my experience with helping to start and integrate UX practices @engmatthew
27. In this talk, I will… Show how we (eventually) learned to TRACK and SHOW our progress with data @engmatthew
28. Build a UX practice Image credit: https://www.dailymail.co.uk/news/article-8005887/115-years-New-York-Citys-subway-rarely-seen-photos-construction-20th-Century.html And integrate it @engmatthew
29. E = Engineering P = Product Management D = Design or UX The Dream Image credit: https://review. fi rstround.com/de fi ning-product-design-a-dispatch-from-airbnbs-design-chief @engmatthew
30. Start here… Aim for here… E = Engineering P = Product Management D = Design or UX Image credit: https://review. fi rstround.com/de fi ning-product-design-a-dispatch-from-airbnbs-design-chief @engmatthew
31. Before you begin, observe and question… @engmatthew
32. Listen for resistance We don’t have time for research, testing, fixing this problem. @engmatthew
33. Noodle on them… @engmatthew
34. Where do you grow a dedicated team? @engmatthew
35. From leadership… Track UX requests @engmatthew
36. -iOS user “Crashes since the new update. Constantly connecting/ disconnecting as you move around the house.” @engmatthew
37. From our own observations… Image credit:https://cdn.shopify.com/s/ fi les/1/0238/0391/ fi les/580246_315687315229241_825714034_n_grande.jpg?v=1495723745 @engmatthew
38. What does embedding look like? E = Engineering P = Product Management D = Design or UX Image credit: https://review. fi rstround.com/de fi ning-product-design-a-dispatch-from-airbnbs-design-chief @engmatthew
39. Squads Embedded Product design and UXR 39 Research PM Dev @engmatthew Design Get UX close to the product
40. Accounts 40 Research PM Dev @engmatthew Design Access Reports Billing Expanding UX scope
41. Accounts 41 Research PM Dev @engmatthew Design Access +n +n Reports Billing +n +n Team Leads Aim for “eyes” at all decision levels UX Director
42. Image credit: https://www.worldhistory.org/image/9650/roman-relief-of-a-teacher--three-pupils/ Educate, advocate, and integrate @engmatthew
43. Image credit: https://healthylifeboxx.com/wp-content/uploads/2020/02/Michigan-Dog-Waits-Every-Day-To-Get-A-Hug-From-His-Favourite-Mailman-653x393.jpg Find the friendlies @engmatthew
44. Establish how 3-in-the-box can/should work @engmatthew
45. Learn where it’s possible to integrate @engmatthew
46. Learn where it’s possible to integrate Design improvements where possible @engmatthew
47. Learn where it’s possible to integrate Help answer questions @engmatthew
48. Learn where it’s possible to integrate Show where UX can really make an impact @engmatthew
49. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, How does integration work at each step? 49 @engmatthew Product design / dev models
50. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, Where do we invest in building our understanding? 50 @engmatthew Product design / dev models
51. @engmatthew Open up UX Research to collaboration
52. @engmatthew Where can we augment our skills?
53. 53 @engmatthew Where can we share and grow shared knowledge?
54. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, Where do we bring our questions, assumptions, and ideas together? 54 @engmatthew Product design / dev models
55. @engmatthew Introduce ways to share insights for shared understanding
56. Image credit: https://i1.wp.com/www.mountainlifemedia.ca/wp-content/uploads/2017/05/FullMag_V61eFeature.jpg? fi t=1118%2C745&ssl=1 Hills @engmatthew
57. Image credit: https://i1.wp.com/www.mountainlifemedia.ca/wp-content/uploads/2017/05/FullMag_V61eFeature.jpg? fi t=1118%2C745&ssl=1 Who + What + Wow @engmatthew
58. Image credit: https://i1.wp.com/www.mountainlifemedia.ca/wp-content/uploads/2017/05/FullMag_V61eFeature.jpg? fi t=1118%2C745&ssl=1 We will put a human on the moon in 10 years @engmatthew
59. Image credit: https://i1.wp.com/www.mountainlifemedia.ca/wp-content/uploads/2017/05/FullMag_V61eFeature.jpg? fi t=1118%2C745&ssl=1 Our users can get a status update on the system in realtime @engmatthew
60. Image credit: https://i1.wp.com/www.mountainlifemedia.ca/wp-content/uploads/2017/05/FullMag_V61eFeature.jpg? fi t=1118%2C745&ssl=1 How
61. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, Where do we experiment and discover? 61 @engmatthew Product design / dev models
62. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, Where do we deliver (or not) designs? 62 @engmatthew Product design / dev models
63. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, Where do we watch and learn? 63 @engmatthew Product design / dev models
64. Make it easy to collaborate Image credit: https://i2.wp.com/media.boingboing.net/wp-content/uploads/2015/07/shedTools01-600x435.png?resize=600%2C435 @engmatthew
65. Get on the same tools Use their tools @engmatthew @engmatthew
66. Grooming Design Managers PM (ideally) DEV leads (ideally) Description: As a ___, I need the ability to do ___, so that I can do ____. Definition of done / experience criteria. This story is done when the user can do the following: 1. User can do ___. 2. User can do ___. Epic: Link relevant epic Related stories: Any other stories from past or current sprints that are related or dependent on this story? Deliverables such as link to work in progress or complete (i.e. Miro board, spreadsheet, PNG, prototype, playback, etc.) Stakeholders: PM / DEV x Train on Agile practices @engmatthew
67. Get on the same tools Add accountability and tracking @engmatthew UX Owner
68. Modernizing our tools + Design UXR @engmatthew
69. @engmatthew
70. 13+ UX-ers 2019 UX Team growth 2020 30+ UX-ers 2021 50+ UX-ers Image Credit: https://www.emailvendorselection.com/crawl-walk-run-hyper-personalized-email/ @engmatthew
71. 2+ UXR-s 2019 UXR Team growth 2020 4+ UXR-s 2021 7+ UX-ers Image Credit: https://www.emailvendorselection.com/crawl-walk-run-hyper-personalized-email/ @engmatthew
72. Work output Image Credit: https://www.emailvendorselection.com/crawl-walk-run-hyper-personalized-email/ 2019 2020 2021 UXR Product Design N/A 33* 215 2733 702 2084 Research Sessions Research Sessions Design stories Design stories @engmatthew
73. Image Credit: https://cdn.shopify.com/s/ fi les/1/0895/0864/products/f8673_1024x1024.jpeg?v=1452017655 Jira @engmatthew
74. Get on the same tools UX tracking @engmatthew UX Owner
75. L - Epics 2019 2020 L - Epics 2021 L - Epics Number of Large Epics* (with UX Owner) *Parent Epics in Jira with Engineering, PM, and UX Owners categorized as “large” and “complex” work. 22 18 17 @engmatthew
76. 0 18 36 54 72 90 2018 2019 2020 2021 Number of days to add* a UX owner @engmatthew
77. L - Epics 2019 2020 L - Epics 2021 L - Epics Days to close Large Epics (with UX Owners) 411 401 257 @engmatthew
78. 200 260 320 380 440 2018 2019 2020 2021 Days to close Large Epics (with UX Owners) @engmatthew
79. -Every uninformed opinion EVER “UX will slow us down” “UX will be a blocker” @engmatthew
80. -PM Director at Genesys “How can we work with UX more” @engmatthew
81. Image credit: https://i.pinimg.com/originals/ad/18/1f/ad181fe6eb475b81bfc3d81adf4b95dd.jpg Next steps in tracking @engmatthew
82. In a nutshell Keep Designers and Researchers working on their core work DesignOps Sketch from Tess Dixon of Conde Naste Evaluating changes to the team @engmatthew
83. The work of integration is taking away from “heads down” time. @engmatthew
84. Meetings Image Credit:https://masonictao.com/2015/02/25/friendship-its-whats-for-dinner/ @engmatthew
85. UX Productivity Study (from Figma)
86. 5 Participants Product Designers 4 Experience in the UX fi eld ranged from 1 to 20 years @engmatthew
87. UX Productivity Study (from Figma) @engmatthew
88. UX Productivity Study (from Figma) @engmatthew
89. Calendar review What does the calendar look like during planning? @engmatthew
90. Calendar review What does the calendar look like during planning? What does the calendar look like after the week has occurred? @engmatthew
91. “Producing high quality work in the least amount of time” What is productivity? @engmatthew
92. “Not in-between meetings” When does productivity happen? @engmatthew
93. “I need at least two hours of uninterrupted time” How much time do you need? @engmatthew
94. Participants • Five participants • 3 females and 2 males • 4 Product Designers and 1 UX Researcher • Experience ranged from 1 to 20 years • No people managers Meetings Work time 0 3.5 7 10.5 14 Measured in Time • Time in meetings • Time with working on core responsibilities Planned Actual @engmatthew
95. Meeting time(s) The time in-between meetings are “useless” for getting any work done Some periods of the day or whole days are “sacri fi ced” for meetings @engmatthew
96. Image credit: https://az334034.vo.msecnd.net/images-0/a-young-man-reading-at-candlelight-matthias-stom-9e2465b0.jpg “Work during the ‘off’ hours to get things done” @engmatthew
97. Next steps • Continue with the study to include more of the UX Researchers @engmatthew
98. No Meetings Days Image Credit:https://masonictao.com/2015/02/25/friendship-its-whats-for-dinner/ @engmatthew
99. Next, next steps More questions • How does the work of integration impact team health? • How satis fi ed are our cross-functional partners? • Where can we improve? • What is the ACTUAL impact of our work on our users and business? @engmatthew
100. Matt Eng • DesignOps • ResMed Takeaways Image credit: https://www.wired.com/2014/04/how-o ff i ces-accidentally-became-hellish-cubicle-farms/ @engmatthew
101. Start here… Aim for here… E = Engineering P = Product Management D = Design or UX Image credit: https://review. fi rstround.com/de fi ning-product-design-a-dispatch-from-airbnbs-design-chief Aim for REALISTIC UX integration goals @engmatthew
102. Image credit: https://healthylifeboxx.com/wp-content/uploads/2020/02/Michigan-Dog-Waits-Every-Day-To-Get-A-Hug-From-His-Favourite-Mailman-653x393.jpg Find and embrace the FRIENDLIES @engmatthew
103. 200 260 320 380 440 2018 2019 2020 2021 200 260 320 380 440 2018 2019 2020 2021 Find the DATA to track progress EARLY Average days to close “L” Epics with a UX Owner @engmatthew
104. Remember the goals *Time spent in meetings Meetings Work time 0 3.5 7 10.5 14 @engmatthew
105. Matt Eng • DesignOps • ResMed Building teams with trust SUCCEEDING WITH DATA Image credit: https://www.wired.com/2014/04/how-o ff i ces-accidentally-became-hellish-cubicle-farms/ @engmatthew