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Matthew Eng_Building teams with trust_UX Y'all 2022

UX Y'all
September 27, 2022

Matthew Eng_Building teams with trust_UX Y'all 2022

UX Y'all

September 27, 2022
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  1. Matt Eng • DesignOps • ResMed Building teams with trust

    SUCCEEDING WITH DATA Image credit: https://www.wired.com/2014/04/how-o ff i ces-accidentally-became-hellish-cubicle-farms/
  2. IBM Design @engmatthew 2 @engmatthew

  3. IBM Design 3 Twitter: @engmatthew LinkedIn: linkedin.com/ in/mattheweng/

  4. Sr. DesignOps Manager for ResMed Image credit: https://www.mobihealthnews.com/news/sleep-device-maker-resmed-releases-newest-connected-cpap-machine

  5. Image credit: https://www.mobihealthnews.com/news/sleep-device-maker-resmed-releases-newest-connected-cpap-machine

  6. Image credit: https://www.mobihealthnews.com/news/sleep-device-maker-resmed-releases-newest-connected-cpap-machine

  7. WE’RE HIRING! Image credit: https://www.mobihealthnews.com/news/sleep-device-maker-resmed-releases-newest-connected-cpap-machine Sr. UX Designer Lead UX

    Designer Visual Designer Content Designer
  8. In a nutshell Keep Designers and Researchers working on their

    core work DesignOps Sketch from Tess Dixon of Conde Naste Evaluating changes to the team @engmatthew
  9. @engmatthew

  10. + Helped to establish Product Design and Research @ IBM

    Cloud @engmatthew
  11. Starting new UX practices with DesignOps @ Genesis @ ResMed

    @engmatthew
  12. How I started running A long time ago I started

    running… Set goals and track the data @engmatthew
  13. I cried in Alaska Image credit: https://nps.org @engmatthew

  14. Not the bear’s fault Image credit: https://www.audacy.com/wwjnewsradio/news/local/bear-captured-outside-traverse-city-apartment-complex @engmatthew

  15. I was out of shape Image credit: https://adventures.hartleybrody.com/beginner-backpacking-myths/ @engmatthew

  16. -Patient College Friend “Just buy $40 shoes and start with

    running for 10 minutes” @engmatthew
  17. -Patient College Friend “Set simple goal(s) and track your progress”

    @engmatthew
  18. Run for 20 minutes Run for 5 miles Run for

    10 miles Do a sub two-hour half marathon @engmatthew
  19. Ran for 20 minutes Ran for 5 miles Ran for

    10 miles Did a sub two-hour half marathon @engmatthew
  20. Distance and Time @engmatthew

  21. 5 miles @ 10:18/mi 2018 2019 5.5 miles @ 9:3/mi

    2022 10 miles @ 8:13/mi Goal: to do a sub two hour 1/2 marathon @engmatthew
  22. Image credit: http://photoblog.statesman.com/wp-content/uploads/Marathon-0001.jpg Austin Marathon in 3 hours and 56

    minutes @engmatthew
  23. Image credit: http://photoblog.statesman.com/wp-content/uploads/Marathon-0001.jpg Average pace was 8 min 40 sec

    per mile @engmatthew
  24. My big goals are to be healthier, stronger, not cry

    in Alaska (again). Image credit: https://nps.org @engmatthew
  25. Measure goals with clear data Image credit: https://nps.org @engmatthew

  26. In this talk, I will… Share my experience with helping

    to start and integrate UX practices @engmatthew
  27. In this talk, I will… Show how we (eventually) learned

    to TRACK and SHOW our progress with data @engmatthew
  28. Build a UX practice Image credit: https://www.dailymail.co.uk/news/article-8005887/115-years-New-York-Citys-subway-rarely-seen-photos-construction-20th-Century.html And integrate it

    @engmatthew
  29. E = Engineering P = Product Management D = Design

    or UX The Dream Image credit: https://review. fi rstround.com/de fi ning-product-design-a-dispatch-from-airbnbs-design-chief @engmatthew
  30. Start here… Aim for here… E = Engineering P =

    Product Management D = Design or UX Image credit: https://review. fi rstround.com/de fi ning-product-design-a-dispatch-from-airbnbs-design-chief @engmatthew
  31. Before you begin, observe and question… @engmatthew

  32. Listen for resistance We don’t have time for research, testing,

    fixing this problem. @engmatthew
  33. Noodle on them… @engmatthew

  34. Where do you grow a dedicated team? @engmatthew

  35. From leadership… Track UX requests @engmatthew

  36. -iOS user “Crashes since the new update. Constantly connecting/ disconnecting

    as you move around the house.” @engmatthew
  37. From our own observations… Image credit:https://cdn.shopify.com/s/ fi les/1/0238/0391/ fi les/580246_315687315229241_825714034_n_grande.jpg?v=1495723745

    @engmatthew
  38. What does embedding look like? E = Engineering P =

    Product Management D = Design or UX Image credit: https://review. fi rstround.com/de fi ning-product-design-a-dispatch-from-airbnbs-design-chief @engmatthew
  39. Squads Embedded Product design and UXR 39 Research PM Dev

    @engmatthew Design Get UX close to the product
  40. Accounts 40 Research PM Dev @engmatthew Design Access Reports Billing

    Expanding UX scope
  41. Accounts 41 Research PM Dev @engmatthew Design Access +n +n

    Reports Billing +n +n Team Leads Aim for “eyes” at all decision levels UX Director
  42. Image credit: https://www.worldhistory.org/image/9650/roman-relief-of-a-teacher--three-pupils/ Educate, advocate, and integrate @engmatthew

  43. Image credit: https://healthylifeboxx.com/wp-content/uploads/2020/02/Michigan-Dog-Waits-Every-Day-To-Get-A-Hug-From-His-Favourite-Mailman-653x393.jpg Find the friendlies @engmatthew

  44. Establish how 3-in-the-box can/should work @engmatthew

  45. Learn where it’s possible to integrate @engmatthew

  46. Learn where it’s possible to integrate Design improvements where possible

    @engmatthew
  47. Learn where it’s possible to integrate Help answer questions @engmatthew

  48. Learn where it’s possible to integrate Show where UX can

    really make an impact @engmatthew
  49. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative

    Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, How does integration work at each step? 49 @engmatthew Product design / dev models
  50. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative

    Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, Where do we invest in building our understanding? 50 @engmatthew Product design / dev models
  51. @engmatthew Open up UX Research to collaboration

  52. @engmatthew Where can we augment our skills?

  53. 53 @engmatthew Where can we share and grow shared knowledge?

  54. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative

    Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, Where do we bring our questions, assumptions, and ideas together? 54 @engmatthew Product design / dev models
  55. @engmatthew Introduce ways to share insights for shared understanding

  56. Image credit: https://i1.wp.com/www.mountainlifemedia.ca/wp-content/uploads/2017/05/FullMag_V61eFeature.jpg? fi t=1118%2C745&ssl=1 Hills @engmatthew

  57. Image credit: https://i1.wp.com/www.mountainlifemedia.ca/wp-content/uploads/2017/05/FullMag_V61eFeature.jpg? fi t=1118%2C745&ssl=1 Who + What + Wow

    @engmatthew
  58. Image credit: https://i1.wp.com/www.mountainlifemedia.ca/wp-content/uploads/2017/05/FullMag_V61eFeature.jpg? fi t=1118%2C745&ssl=1 We will put a human

    on the moon in 10 years @engmatthew
  59. Image credit: https://i1.wp.com/www.mountainlifemedia.ca/wp-content/uploads/2017/05/FullMag_V61eFeature.jpg? fi t=1118%2C745&ssl=1 Our users can get a

    status update on the system in realtime @engmatthew
  60. Image credit: https://i1.wp.com/www.mountainlifemedia.ca/wp-content/uploads/2017/05/FullMag_V61eFeature.jpg? fi t=1118%2C745&ssl=1 How

  61. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative

    Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, Where do we experiment and discover? 61 @engmatthew Product design / dev models
  62. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative

    Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, Where do we deliver (or not) designs? 62 @engmatthew Product design / dev models
  63. Experiment Feedback Generative Research Design Thinking Lean UX Agile Evaluative

    Research Revise Hypothesis Explore New Problems and New Ideas Build it Hypothesis Clear Need Observe, Analyze, Synthesize, Where do we watch and learn? 63 @engmatthew Product design / dev models
  64. Make it easy to collaborate Image credit: https://i2.wp.com/media.boingboing.net/wp-content/uploads/2015/07/shedTools01-600x435.png?resize=600%2C435 @engmatthew

  65. Get on the same tools Use their tools @engmatthew @engmatthew

  66. Grooming Design Managers PM (ideally) DEV leads (ideally) Description: As

    a ___, I need the ability to do ___, so that I can do ____. Definition of done / experience criteria. This story is done when the user can do the following: 1. User can do ___. 2. User can do ___. Epic: Link relevant epic Related stories: Any other stories from past or current sprints that are related or dependent on this story? Deliverables such as link to work in progress or complete (i.e. Miro board, spreadsheet, PNG, prototype, playback, etc.) Stakeholders: PM / DEV x Train on Agile practices @engmatthew
  67. Get on the same tools Add accountability and tracking @engmatthew

    UX Owner
  68. Modernizing our tools + Design UXR @engmatthew

  69. @engmatthew

  70. 13+ UX-ers 2019 UX Team growth 2020 30+ UX-ers 2021

    50+ UX-ers Image Credit: https://www.emailvendorselection.com/crawl-walk-run-hyper-personalized-email/ @engmatthew
  71. 2+ UXR-s 2019 UXR Team growth 2020 4+ UXR-s 2021

    7+ UX-ers Image Credit: https://www.emailvendorselection.com/crawl-walk-run-hyper-personalized-email/ @engmatthew
  72. Work output Image Credit: https://www.emailvendorselection.com/crawl-walk-run-hyper-personalized-email/ 2019 2020 2021 UXR Product

    Design N/A 33* 215 2733 702 2084 Research Sessions Research Sessions Design stories Design stories @engmatthew
  73. Image Credit: https://cdn.shopify.com/s/ fi les/1/0895/0864/products/f8673_1024x1024.jpeg?v=1452017655 Jira @engmatthew

  74. Get on the same tools UX tracking @engmatthew UX Owner

  75. L - Epics 2019 2020 L - Epics 2021 L

    - Epics Number of Large Epics* (with UX Owner) *Parent Epics in Jira with Engineering, PM, and UX Owners categorized as “large” and “complex” work. 22 18 17 @engmatthew
  76. 0 18 36 54 72 90 2018 2019 2020 2021

    Number of days to add* a UX owner @engmatthew
  77. L - Epics 2019 2020 L - Epics 2021 L

    - Epics Days to close Large Epics (with UX Owners) 411 401 257 @engmatthew
  78. 200 260 320 380 440 2018 2019 2020 2021 Days

    to close Large Epics (with UX Owners) @engmatthew
  79. -Every uninformed opinion EVER “UX will slow us down” “UX

    will be a blocker” @engmatthew
  80. -PM Director at Genesys “How can we work with UX

    more” @engmatthew
  81. Image credit: https://i.pinimg.com/originals/ad/18/1f/ad181fe6eb475b81bfc3d81adf4b95dd.jpg Next steps in tracking @engmatthew

  82. In a nutshell Keep Designers and Researchers working on their

    core work DesignOps Sketch from Tess Dixon of Conde Naste Evaluating changes to the team @engmatthew
  83. The work of integration is taking away from “heads down”

    time. @engmatthew
  84. Meetings Image Credit:https://masonictao.com/2015/02/25/friendship-its-whats-for-dinner/ @engmatthew

  85. UX Productivity Study (from Figma)

  86. 5 Participants Product Designers 4 Experience in the UX fi

    eld ranged from 1 to 20 years @engmatthew
  87. UX Productivity Study (from Figma) @engmatthew

  88. UX Productivity Study (from Figma) @engmatthew

  89. Calendar review What does the calendar look like during planning?

    @engmatthew
  90. Calendar review What does the calendar look like during planning?

    What does the calendar look like after the week has occurred? @engmatthew
  91. “Producing high quality work in the least amount of time”

    What is productivity? @engmatthew
  92. “Not in-between meetings” When does productivity happen? @engmatthew

  93. “I need at least two hours of uninterrupted time” How

    much time do you need? @engmatthew
  94. Participants • Five participants • 3 females and 2 males

    • 4 Product Designers and 1 UX Researcher • Experience ranged from 1 to 20 years • No people managers Meetings Work time 0 3.5 7 10.5 14 Measured in Time • Time in meetings • Time with working on core responsibilities Planned Actual @engmatthew
  95. Meeting time(s) The time in-between meetings are “useless” for getting

    any work done Some periods of the day or whole days are “sacri fi ced” for meetings @engmatthew
  96. Image credit: https://az334034.vo.msecnd.net/images-0/a-young-man-reading-at-candlelight-matthias-stom-9e2465b0.jpg “Work during the ‘off’ hours to get

    things done” @engmatthew
  97. Next steps • Continue with the study to include more

    of the UX Researchers @engmatthew
  98. No Meetings Days Image Credit:https://masonictao.com/2015/02/25/friendship-its-whats-for-dinner/ @engmatthew

  99. Next, next steps More questions • How does the work

    of integration impact team health? • How satis fi ed are our cross-functional partners? • Where can we improve? • What is the ACTUAL impact of our work on our users and business? @engmatthew
  100. Matt Eng • DesignOps • ResMed Takeaways Image credit: https://www.wired.com/2014/04/how-o

    ff i ces-accidentally-became-hellish-cubicle-farms/ @engmatthew
  101. Start here… Aim for here… E = Engineering P =

    Product Management D = Design or UX Image credit: https://review. fi rstround.com/de fi ning-product-design-a-dispatch-from-airbnbs-design-chief Aim for REALISTIC UX integration goals @engmatthew
  102. Image credit: https://healthylifeboxx.com/wp-content/uploads/2020/02/Michigan-Dog-Waits-Every-Day-To-Get-A-Hug-From-His-Favourite-Mailman-653x393.jpg Find and embrace the FRIENDLIES @engmatthew

  103. 200 260 320 380 440 2018 2019 2020 2021 200

    260 320 380 440 2018 2019 2020 2021 Find the DATA to track progress EARLY Average days to close “L” Epics with a UX Owner @engmatthew
  104. Remember the goals *Time spent in meetings Meetings Work time

    0 3.5 7 10.5 14 @engmatthew
  105. Matt Eng • DesignOps • ResMed Building teams with trust

    SUCCEEDING WITH DATA Image credit: https://www.wired.com/2014/04/how-o ff i ces-accidentally-became-hellish-cubicle-farms/ @engmatthew