Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Empathy in Accessibility

Empathy in Accessibility

This talk is about building empathy for users with impairments, making sure we are aware of how to design services that don’t disable people.

Examples of things that have tripped me up in the past as well as suggesting tools we can use to help us test our designs.

This talk was delivered at:
- Chester Devs - November 2020
- BPDTS - October 2020
- Asda / Walmart - September 2020
- Centre for Addiction and Mental Health (CAMH) Canada - July 2020
- Northumberland Council - June 2020
- Middlesbrough Frontend - March 2020
- Digital Leaders Week - Newcastle - June 2019
- Newcastle City Council - Newcastle - June 2019
- Child Maintenance Group - June 2019
- DWP - Blackpool - May 2019
- HMRC - May 2019
- Leeds Digital Festival - May 2019
- DWP Software Engineering Roadshow - Blackpool March 2019
- DWP Software Engineering Roadshow - Newcastle March 2019
- DWP Frontend meet-up - February 2019
- Services Week - January 2019
- HMRC - January 2019
- Sunderland Digital - August 2018
- Accessibility London - July 2018
- Frontend North East on - July 2018


Craig Abbott

July 05, 2018

More Decks by Craig Abbott

Other Decks in Design


  1. @abbott567 Empathy in Accessibility

  2. @abbott567 These slides are available in HTML: https://empathy-in-accessibility.netlify.app

  3. Empathy in Accessibility 335 6,388 Craig Abbott @abbott567 Head of

    Accessibility at @DWPDigital. Cat botherer. Code writer. Newcastle upon Tyne Following Followers
  4. I don’t have a disability… yet @abbott567

  5. @abbott567 https://www.gov.uk/government/publications/disability-facts-and-figures/disability-facts-and-figures The prevalence of disability rises with age

  6. @abbott567 6% of children https://www.gov.uk/government/publications/disability-facts-and-figures/disability-facts-and-figures The prevalence of disability rises

    with age
  7. @abbott567 6% of children 16% of working age adults https://www.gov.uk/government/publications/disability-facts-and-figures/disability-facts-and-figures

    The prevalence of disability rises with age
  8. @abbott567 6% of children 16% of working age adults 45%

    of adults over State Pension age https://www.gov.uk/government/publications/disability-facts-and-figures/disability-facts-and-figures The prevalence of disability rises with age
  9. People living with a disability are far more common than

    you might have realised @abbott567
  10. 11.9 million adults in the UK are living with a

    disability @abbott567 http://www.craigabbott.co.uk/accessibility-is-not-an-edge-case Roughly 1 in 5 people or 20%
  11. In 2017, only 22% of adults living with a disability

    said they had never used the internet @abbott567 http://www.craigabbott.co.uk/accessibility-is-not-an-edge-case About 2.6 million people
  12. 9.3 million people in the UK alone are living with

    a disability and browsing the internet @abbott567 http://www.craigabbott.co.uk/accessibility-is-not-an-edge-case
  13. When we think of a disability, we often think ‘wheelchair’.

    But there are so many that are less obvious. And this can make us ignorant. @abbott567
  14. @abbott567

  15. @abbott567 DISABLED PARKING

  16. @abbott567 https://en.wikipedia.org/wiki/International_Symbol_of_Access#Modified_ISA

  17. @abbott567 ACCESSIBLE PARKING https://en.wikipedia.org/wiki/International_Symbol_of_Access#Modified_ISA

  18. @abbott567 http://accessibleicon.org/

  19. @abbott567 Disabilities and impairments are not the same

  20. Impairment: An impairment is medical. It’s the condition or symptoms

    that person experiences. eg: low vision or blindness @abbott567
  21. Disability When a person finds it difficult to perform everyday

    tasks to a level that is considered normal for most people. @abbott567
  22. An impairment doesn’t always mean a person considers themselves disabled.

    !important @abbott567
  23. Imagine you are a wheelchair user, and you want to

    get a book from the library… @abbott567 Example 1
  24. @abbott567

  25. @abbott567

  26. @abbott567

  27. @abbott567

  28. @abbott567

  29. People are not always disabled by their impairments, they are

    disabled by poorly designed environments @abbott567
  30. An environment might not always be a physical space. It

    can be digital. @abbott567
  31. @abbott567 Imagine you’re colour blind and you want to check

    how well a team is playing before placing a bet… Example 2
  32. @abbott567

  33. @abbott567

  34. @abbott567

  35. @abbott567

  36. @abbott567 https://michelf.ca/projects/sim-daltonism/

  37. @abbott567 http://www.funkify.org/

  38. @abbott567

  39. When using colour, contrast is important @abbott567

  40. The wrong contrast can make things INTENSE! @abbott567

  41. People with dyslexia often prefer soft contrasts @abbott567

  42. Low contrast can make everything difficult to read! @abbott567

  43. @abbott567 https://webaim.org/resources/contrastchecker/

  44. @abbott567 https://itunes.apple.com/gb/app/contrast-color-accessibility/id1254981365?mt=12

  45. Accessibility should be designed from the start, not an afterthought.

  46. @abbott567

  47. @abbott567

  48. Even if we are thinking about accessibility, implementing it without

    talking to any users will be disastrous. @abbott567
  49. @abbott567

  50. @abbott567

  51. Designers don’t usually make things inaccessible on purpose. It’s just

    a lack of awareness or foresight. @abbott567
  52. @abbott567 Photo credit: Katy Arnold, Home Office Digital

  53. Sometimes we try to make things better and we make

    things worse @abbott567
  54. @abbott567

  55. @abbott567

  56. @abbott567

  57. @abbott567 if (month === ‘september’) { month = 9; }

  58. @abbott567

  59. @abbott567

  60. @abbott567 <input type=“text” /> <input type=“number” />

  61. @abbott567

  62. https://accessibility.blog.gov.uk/2018/05/15/what-we-learned-from-getting-our-autocomplete-tested-for-accessibility/ It’s important to test your product with people who

    use assistive technology.
  63. Learn how to use your device’s own assistive technology @abbott567

  64. @abbott567 https://empathy-in-accessibility.netlify.app/slides/58.html

  65. @abbott567 https://empathy-in-accessibility.netlify.app/slides/59.html

  66. None
  67. None
  68. @abbott567

  69. None
  70. None
  71. Not everyone who uses a screen reader is blind. So

    it’s important to test with a range of people. @abbott567
  72. Research regularly with users on their own devices in their

    own environment. @abbott567
  73. Getting people onboard is hard @abbott567

  74. Try empathy building exercises with your team. @abbott567

  75. @abbott567

  76. Lip reading is hard @abbott567

  77. @abbott567 http://actiondeafness.org.uk/product/deaf-awareness-posters/

  78. @abbott567 @malcolmcanvin Chair Share

  79. @abbott567 @beesarahlee Talent Salad

  80. @abbott567 @jamesgordon1 Colourful I love you

  81. @abbott567 https://vinesimspecs.com/

  82. @abbott567 Retinitis pigmentosa (tunnel vision) Macular Degeneration

  83. @abbott567

  84. Unplug the mouse and have people try and do an

    everyday online task. @abbott567
  85. Play a video with the screen turned off @abbott567

  86. @abbott567

  87. @abbott567

  88. @abbott567 http://www.aegisub.org/

  89. @abbott567 * * Kind of…

  90. @abbott567

  91. @abbott567

  92. At the very least, include a transcript of the video.

    This can just be a text file or a HTML page that somebody can read. @abbott567
  93. @abbott567 https://ukhomeoffice.github.io/accessibility-posters/posters/accessibility-posters.pdf

  94. @abbott567 https://ukhomeoffice.github.io/accessibility-posters/posters/accessibility-posters.pdf

  95. @abbott567 http://www.craigabbott.co.uk/error-messages-are-not-funny

  96. @abbott567 http://www.craigabbott.co.uk/error-messages-are-not-funny

  97. @abbott567 @mrstevenproctor - Content design. What it is and what

    it isn’t.
  98. @abbott567 https://wave.webaim.org/

  99. Automated accessibility tools are not enough! @abbott567

  100. @abbott567 https://alphagov.github.io/accessibility-tool-audit/

  101. Tools can be good to build empathy and find obvious

    errors, but they can never replace usability testing. @abbott567
  102. Inclusion > Empathy @abbott567 - Liz Jackson

  103. “More than 1 in 3 people show an unconscious bias

    against those with a disability.” @abbott567 Staci Kroon CEO of BraunAbility
  104. By law, all public sector websites and apps will need

    to be accessible by 2021. @abbott567 https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps
  105. @abbott567 https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps

  106. Private sector companies are not necessarily exempt @abbott567

  107. @abbott567 https://www.law360.com/articles/934358/winn-dixie-loses-ada-fight-over-website-accessibility

  108. @abbott567 https://www.sitepoint.com/target-settles-accessibility-lawsuit-for-6-million/

  109. @abbott567

  110. https://www.theguardian.com/music/2019/jan/04/beyonce-parkwood-entertainment-sued-over-website-accessibility

  111. Spend your money on accessibility, NOT lawyers @abbott567

  112. 20% of the population have blue eyes. This is the

    same statistic as people who have a disability. Imagine saying you can’t use this product because you have blue eyes. ~ Molly Watt @abbott567 twitter.com/@MollyWattTalks
  113. If your product is accessible, you have another 10 million

    potential customers @abbott567
  114. Accessibility experts are rare, people will pay for your knowledge!

  115. Be passionate about accessibility because it’s the right thing to

    do! @abbott567
  116. If we design things with accessibility in mind, it makes

    things better for EVERYBODY! @abbott567
  117. Why are we even talking about accessibility? It’s a human

    right and it should be done by default! @abbott567 - Colin Oakley
  118. That’s all folks @abbott567 https://empathy-in-accessibility.netlify.app/slides/109.html Tools, articles and resources: