Telephony Application - VoiceInn and Its Architecture

A Telephony Application - VoiceInn and its architecture.

Transcript

1. Telephony Application VoiceInn & Architecture Achyut Devkota
2. Outline • Introduction to VoiceInn • Features • Components • Architecture • Demo
3. • Interactive Telephony solution • Services: ◦ Vsurvey ◦ Vboard ◦ Vsupport Introduction of VoiceInn • Features: ◦ Inbound / outbound call ▪ single call / multiple call ▪ call in queue ▪ scheduler/immediate call ▪ outbound call with vboard / vsurvey ◦ Live operator call forward ◦ Conference call ◦ Follow me, Call Park & more ...
4. VoiceInn : Vsurvey Inbound call survey : Users call to VoiceInn & Users give response Outbound call survey : VoiceInn call to Users & Take users response A Interactive voice survey service
5. VoiceInn : Vboard Inbound call Noticeboard : Users call to VoiceInn & listens broadcasted Message Outbound call NoticeBoard : VoiceInn call to Users & User listen Message A NoticeBoard Service
6. VoiceInn : Vsupport A Voice Support service Inbound call support : Users call to VoiceInn & Record complains : Live call to customer and user & make it conference Outbound call support : Solved support callback feature & notification
7. • Open source communications platform • Asterisk is software that turns an ordinary computer into communication server. • Covers most VoIP protocols ◦ IAX, SIP, H.323, MGCP, ... • A complete PBX in software • Highly extensible - can handle virtually any task imaginable Asterisk ?
8. • Voice Application Development Framework • Open source • Readable, maintainable Ruby Core • Integration Databases, Web APIs, Instant messaging & more .. • Flexible CallControllers to handle calls • High-level media handling contructs • simple interaction between calls • ... Adhearsion ?
9. VoiceInn Architecture: Telecom SIP/PSTN/E1 Handler (Call Schedule/Call Queue/APIs)
10. VoiceInn Architecture: Handler
11. Call Router Vsurvey Vsupport Vboard AMI/AGI connection VoiceInn Architecture:
12. Demo
17. Thank You Any Question ?