What happens when Software Craftsmanship meets User Experience?

In this talk, presented at Software Craftsmanship North America 2012 I explain why Developer Experience is necessary. I start by looking at the need for a notion of quality that involves asking questions about usability and end up introducing the principles of Developer Experience. I finish by pointing out that there's something very wrong with a culture where developers have bad or hard to use tools and we should take responsibility for fixing this.

Transcript

1. WHAT HAPPENS WHEN SOFTWARE CRAFTSMANSHIP MEETS USER EXPERIENCE?
2. www.oshineye.com/+
3. THOUGHTWORKS
4. INTERNAL CUSTOMERS
5. www.oshineye.com/+ GOOGLE
6. ON HOLIDAY
7. EXTERNAL CUSTOMERS
8. WHAT IS THE NATURE OF QUALITY?
9. 1 Is this well-designed? 2 Is this well-made? 3 Is this useful? 4 Is this usable? QUESTION YOUR TOOLS
10. 1 Is this well-designed? Yes 2 Is this well-made? Yes 3 Is this useful? Yes 4 Is this usable? No GIT
11. 1 Is this well-designed? Yes 2 Is this well-made? Yes 3 Is this useful? Yes 4 Is this usable? No EMACS
12. 1 Is this well-designed? Yes 2 Is this well-made? Yes 3 Is this useful? Yes 4 Is this usable? No VIM
13. WHY DO WE USE BAD TOOLS?
14. QUALITY & THE CUSTOMER
16. DEVELOPER EXPERIENCE
17. DEVELOPEREXPERIENCE.ORG
18. DEVELOPEREXPERIENCE.ORG @DEVEXPFTW +DEVELOPER EXPERIENCE #devexp
19. 1 UX techniques for developer-facing products 2 Focus on the OOB experience 3 Use convention over configuration 4 Design away common problems
20. 1: UX TECHNIQUES FOR DEVELOPERS
21. PERSONAS http://www.codinghorror.com/blog/2007/11/mort-elvis-einstein-and-you.html
22. UX RESEARCH http://blog.pamelafox.org/2011/05/roundup-developer-documentation.html
23. http://blog.pamelafox.org/2011/05/roundup-developer-documentation.html SURVEYS IN THE REAL WORLD
24. USABILITY TESTING
25. AFFORDANCES
26. USER JOURNEYS
27. 2: FOCUS ON THE OUT-OF-BOX EXPERIENCE
29. TEST YOUR USER JOURNEYS
30. 3: CONVENTION OVER CONFIGURATION
31. BE OPINIONATED FOR NEWBIES
32. OFFER OPTIONS...LATER
33. JSON VERSUS XML
34. 4: DESIGN AWAY COMMON PROBLEMS
35. FIX, DON’T DOCUMENT
37. DOCUMENTATION
38. MORE DOCUMENTATION
39. EVEN MORE DOCUMENTATION
40. ASPIRATIONAL
41. EXAMPLES PATTERNS HEURISTICS
42. THE LONG ROAD
44. RAISE EXPECTATIONS
45. BUILD EMPATHY
46. A POOR WORKMAN BLAMES HIS TOOLS
47. THE COBBLER’S CHILDREN HAVE NO SHOES
48. THANK YOU!