What happens when Software Craftsmanship meets User Experience?

In this talk, presented at Software Craftsmanship North America 2012 I explain why Developer Experience is necessary. I start by looking at the need for a notion of quality that involves asking questions about usability and end up introducing the principles of Developer Experience. I finish by pointing out that there's something very wrong with a culture where developers have bad or hard to use tools and we should take responsibility for fixing this.

Transcript

1. WHAT HAPPENS WHEN
   SOFTWARE CRAFTSMANSHIP
   MEETS USER EXPERIENCE?
   

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2. www.oshineye.com/+
   

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3. THOUGHTWORKS
   

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4. INTERNAL CUSTOMERS
   

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5. www.oshineye.com/+
   GOOGLE
   

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6. ON HOLIDAY
   

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7. EXTERNAL CUSTOMERS
   

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8. WHAT IS THE NATURE OF
   QUALITY?
   

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9. 1 Is this well-designed?
   2 Is this well-made?
   3 Is this useful?
   4 Is this usable?
   QUESTION YOUR TOOLS
   

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10. 1 Is this well-designed? Yes
    2 Is this well-made? Yes
    3 Is this useful? Yes
    4 Is this usable? No
    GIT
    

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11. 1 Is this well-designed? Yes
    2 Is this well-made? Yes
    3 Is this useful? Yes
    4 Is this usable? No
    EMACS
    

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12. 1 Is this well-designed? Yes
    2 Is this well-made? Yes
    3 Is this useful? Yes
    4 Is this usable? No
    VIM
    

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13. WHY DO WE USE BAD
    TOOLS?
    

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14. QUALITY & THE CUSTOMER
    

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16. DEVELOPER EXPERIENCE
    

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17. DEVELOPEREXPERIENCE.ORG
    

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18. DEVELOPEREXPERIENCE.ORG
    @DEVEXPFTW
    +DEVELOPER EXPERIENCE
    #devexp
    

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19. 1 UX techniques for developer-facing products
    2 Focus on the OOB experience
    3 Use convention over configuration
    4 Design away common problems
    

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20. 1: UX TECHNIQUES FOR
    DEVELOPERS
    

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21. PERSONAS
    http://www.codinghorror.com/blog/2007/11/mort-elvis-einstein-and-you.html
    

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22. UX RESEARCH
    http://blog.pamelafox.org/2011/05/roundup-developer-documentation.html
    

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23. http://blog.pamelafox.org/2011/05/roundup-developer-documentation.html
    SURVEYS IN THE REAL WORLD
    

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24. USABILITY TESTING
    

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25. AFFORDANCES
    

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26. USER JOURNEYS
    

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27. 2: FOCUS ON THE
    OUT-OF-BOX EXPERIENCE
    

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29. TEST YOUR USER JOURNEYS
    

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30. 3: CONVENTION
    OVER
    CONFIGURATION
    

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31. BE OPINIONATED FOR
    NEWBIES
    

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32. OFFER OPTIONS...LATER
    

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33. JSON
    VERSUS
    XML
    

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34. 4: DESIGN AWAY
    COMMON PROBLEMS
    

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35. FIX, DON’T DOCUMENT
    

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37. DOCUMENTATION
    

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38. MORE DOCUMENTATION
    

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39. EVEN MORE DOCUMENTATION
    

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40. ASPIRATIONAL
    

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41. EXAMPLES
    PATTERNS
    HEURISTICS
    

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42. THE LONG ROAD
    

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44. RAISE EXPECTATIONS
    

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45. BUILD EMPATHY
    

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46. A POOR WORKMAN BLAMES
    HIS TOOLS
    

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47. THE COBBLER’S CHILDREN
    HAVE NO SHOES
    

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48. THANK YOU!
    

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