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Design of Conversational Interfaces

Alexis Smirnov
May 27, 2018
Design
0
55

Design of Conversational Interfaces

Presented as part of AI4GOOD Hackathon on May 26, 2018

Alexis Smirnov

May 27, 2018
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Transcript

  1. Design of conversational interfaces Alexis Smirnov May 26, 2018

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  7. An employer health benefit Chat with a nurse within minutes

    Video-consultation with a doctor for diagnosis Concierge services & follow ups New and renewal prescriptions Referrals to specialists Free delivery of medication
  8. None

  9. Example of a conversation • Intent detection • Information gathering

    via a questionnaire • Appointment scheduling • Video • Care Plan • Follow-up (Q&A)

  10. Labels as structured time series events

  11. None

  12. • Chatbot frameworks ◦ RASA (open source) ◦ Wit.ai (Facebook)

    ◦ dialogflow (Google) ◦ Open Source human-in-the-loop chatbot framework (ask me :) • Slack Platform • Smooch Conversation Orchestrator • Spacy NLP • Principles of bot design (Intercom) • Technical and social challenges of conversational design • Chatbots Magazine • Chatbot News Daily
  13. None