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Design of Conversational Interfaces
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Alexis Smirnov
May 27, 2018
Design
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55
Design of Conversational Interfaces
Presented as part of AI4GOOD Hackathon on May 26, 2018
Alexis Smirnov
May 27, 2018
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Transcript
Design of conversational interfaces Alexis Smirnov May 26, 2018
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An employer health benefit Chat with a nurse within minutes
Video-consultation with a doctor for diagnosis Concierge services & follow ups New and renewal prescriptions Referrals to specialists Free delivery of medication
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Example of a conversation • Intent detection • Information gathering
via a questionnaire • Appointment scheduling • Video • Care Plan • Follow-up (Q&A)
Labels as structured time series events
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• Chatbot frameworks ◦ RASA (open source) ◦ Wit.ai (Facebook)
◦ dialogflow (Google) ◦ Open Source human-in-the-loop chatbot framework (ask me :) • Slack Platform • Smooch Conversation Orchestrator • Spacy NLP • Principles of bot design (Intercom) • Technical and social challenges of conversational design • Chatbots Magazine • Chatbot News Daily
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