Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Design of Conversational Interfaces

Design of Conversational Interfaces

Presented as part of AI4GOOD Hackathon on May 26, 2018

Alexis Smirnov

May 27, 2018
Tweet

More Decks by Alexis Smirnov

Other Decks in Design

Transcript

  1. Design of conversational interfaces Alexis Smirnov May 26, 2018

  2. None
  3. None
  4. None
  5. None
  6. None
  7. An employer health benefit Chat with a nurse within minutes

    Video-consultation with a doctor for diagnosis Concierge services & follow ups New and renewal prescriptions Referrals to specialists Free delivery of medication
  8. None
  9. Example of a conversation • Intent detection • Information gathering

    via a questionnaire • Appointment scheduling • Video • Care Plan • Follow-up (Q&A)
  10. Labels as structured time series events

  11. None
  12. • Chatbot frameworks ◦ RASA (open source) ◦ Wit.ai (Facebook)

    ◦ dialogflow (Google) ◦ Open Source human-in-the-loop chatbot framework (ask me :) • Slack Platform • Smooch Conversation Orchestrator • Spacy NLP • Principles of bot design (Intercom) • Technical and social challenges of conversational design • Chatbots Magazine • Chatbot News Daily
  13. None