Design of Conversational Interfaces

Presented as part of AI4GOOD Hackathon on May 26, 2018

Transcript

1. Design of conversational interfaces Alexis Smirnov May 26, 2018
7. An employer health benefit Chat with a nurse within minutes Video-consultation with a doctor for diagnosis Concierge services & follow ups New and renewal prescriptions Referrals to specialists Free delivery of medication
9. Example of a conversation • Intent detection • Information gathering via a questionnaire • Appointment scheduling • Video • Care Plan • Follow-up (Q&A)
10. Labels as structured time series events
12. • Chatbot frameworks ◦ RASA (open source) ◦ Wit.ai (Facebook) ◦ dialogflow (Google) ◦ Open Source human-in-the-loop chatbot framework (ask me :) • Slack Platform • Smooch Conversation Orchestrator • Spacy NLP • Principles of bot design (Intercom) • Technical and social challenges of conversational design • Chatbots Magazine • Chatbot News Daily