Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Design of Conversational Interfaces

Avatar for Alexis Smirnov Alexis Smirnov
May 27, 2018
Design
0
63

Design of Conversational Interfaces

Presented as part of AI4GOOD Hackathon on May 26, 2018

Avatar for Alexis Smirnov

Alexis Smirnov

May 27, 2018
Tweet

More Decks by Alexis Smirnov

See All by Alexis Smirnov
Research and development of dialogue systems with Rasa
Avatar for Alexis Smirnov alexissmirnov
0
65
70% Failure Rate. Now What?
Avatar for Alexis Smirnov alexissmirnov
0
69
Future of Healthcare
Avatar for Alexis Smirnov alexissmirnov
0
61
Move Fast, Break Things, Do No Harm
Avatar for Alexis Smirnov alexissmirnov
0
290
AI-first? Ai-second? How does one choose?
Avatar for Alexis Smirnov alexissmirnov
0
170
Customer care in post-email world
Avatar for Alexis Smirnov alexissmirnov
0
54
Learning from consumer behaviours to improve enterprise knowledge sharing
Avatar for Alexis Smirnov alexissmirnov
0
48
About Radialpoint. January 2015
Avatar for Alexis Smirnov alexissmirnov
0
51
About Radialpoint. October 2014
Avatar for Alexis Smirnov alexissmirnov
0
65

Other Decks in Design

See All in Design
Storyboard Assignment: Storyboard from Comic Strip
Avatar for Mandalyn Teo lynteo
3
230
2026年の勢い / Momentum for 2026
Avatar for bebe bebe
0
400
2026の目標「もっと定量的に事業、会社へ貢献する！」
Avatar for yuri ohashi yuri_ohashi
0
760
デザイナーが主導権を握る、AI協業の本音と実践
Avatar for satosio satosio
7
3.1k
kintone Style Book
Avatar for kintone kintone
6
12k
【pmconf2025】PdMの頭の中を見える化する体験構造図
Avatar for Shigeyuki Kameda kamechi7222222
1
2.1k
TWCP#21 UXデザインと哲学のはなし
Avatar for MAMIYA Shinsuke shinn
0
310
設計と制作 意図を形に表す / Design and Making: Intent Made Form
Avatar for usagimaru usagimaru
3
1k
改正JISを見据えた、企業のアクセシビリティ対応ロードマップ
Avatar for Yu Morita securecat
1
190
社員の意識を高めたブランド浸透施策の裏側！
Avatar for MIXI DESIGN mixi_design
PRO
0
110
「余白」と「欲望」を味方につける ——AI時代のデザインエンジニアリングと「越境」の作法 #KNOTS2026
Avatar for koyaman koyaman
1
1.6k
Build for the Web, Build on the Web, Build With the Web
Avatar for Harry Roberts csswizardry
0
300

Featured

See All Featured
Digital Projects Gone Horribly Wrong (And the UX Pros Who Still Save the Day) - Dean Schuster
Avatar for UX Y'all uxyall
0
830
Reality Check: Gamification 10 Years Later
Avatar for Sebastian Deterding codingconduct
0
2.1k
Evolution of real-time – Irina Nazarova, EuRuKo, 2024
Avatar for Irina Nazarova irinanazarova
9
1.2k
Evolving SEO for Evolving Search Engines
Avatar for Ryan Jones ryanjones
0
170
Sam Torres - BigQuery for SEOs
Avatar for Tech SEO Connect techseoconnect
PRO
0
220
HU Berlin: Industrial-Strength Natural Language Processing with spaCy and Prodigy
Avatar for Ines Montani inesmontani
PRO
0
280
Leveraging Curiosity to Care for An Aging Population
Avatar for Cassini Nazir cassininazir
1
200
Game over? The fight for quality and originality in the time of robots
Avatar for Wayne Barker wayneb77
1
150
Self-Hosted WebAssembly Runtime for Runtime-Neutral Checkpoint/Restore in Edge–Cloud Continuum
Avatar for Yuki Nakata chikuwait chikuwait
0
410
Agile Actions for Facilitating Distributed Teams - ADO2019
Avatar for Mark Kilby mkilby
0
160
Scaling GitHub
Avatar for Zach Holman holman
464
140k
Avoiding the “Bad Training, Faster” Trap in the Age of AI
Avatar for Mike Taylor tmiket
0
110

Transcript

  1. Design of conversational interfaces Alexis Smirnov May 26, 2018

  2. None
  3. None
  4. None
  5. None
  6. None

  7. An employer health benefit Chat with a nurse within minutes

    Video-consultation with a doctor for diagnosis Concierge services & follow ups New and renewal prescriptions Referrals to specialists Free delivery of medication
  8. None

  9. Example of a conversation • Intent detection • Information gathering

    via a questionnaire • Appointment scheduling • Video • Care Plan • Follow-up (Q&A)

  10. Labels as structured time series events

  11. None

  12. • Chatbot frameworks ◦ RASA (open source) ◦ Wit.ai (Facebook)

    ◦ dialogflow (Google) ◦ Open Source human-in-the-loop chatbot framework (ask me :) • Slack Platform • Smooch Conversation Orchestrator • Spacy NLP • Principles of bot design (Intercom) • Technical and social challenges of conversational design • Chatbots Magazine • Chatbot News Daily
  13. None