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Engagement is the Key

Engagement is the Key

Presented by Gunther Verheyen (Independent Scrum Caretaker) at a webinar by BATC, Agile BSD, and Scrum Indonesia Community.

Gunther has given the topic of ‘performance’ in a world of Scrum quite some thought, to conclude that “Engagement is the key.” Given that employees who are engaged actually care a lot more (about team, customer and enterprise outcomes), engagement is the biggest untapped potential for organizations to optimize for value. Gunther will connect this to the past work he did with Ken Schwaber (while at Scrum.org) on the Agility Path and Evidence-Based Management frameworks.

-danny

July 09, 2020
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  1. 1
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    Gunther Verheyen, Ullizee-Inc
    independent Scrum Caretaker
    Engagement is the key
    Put people at the heart of your Scrum
    for the best business outcomes
    Gunther Verheyen
    Scrum Indonesia (Virtual)
    9 July 2020
    2
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    Business outcomes do matter
    What does your organization
    monitor and measure
    in terms of
    performance and productivity?
    2’

    View Slide

  2. 2
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    4
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    Measuring success
    What would you prefer to
    monitor and measure
    in terms of business outcomes
    in an environment of Scrum?
    2’

    View Slide

  3. 3
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    6
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    How about value for a purpose?
    (Gunther Verheyen – Ullizee-Inc)
    Scrum /skrʌm/
    1. (noun) An ordered formation of players,
    used to restart play;
    (verb) Form or take part in a Scrum.
    2. A simple framework that enables people
    to derive value from complex challenges.

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  4. 4
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    7
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    STOP
    The management shift
    START
    Pushing for
    increased output
    (volume)
    Optimizing the
    output for its
    outcome
    (value)
    8
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    New relationships
    As the players
    collaborate,
    they also
    develop new
    relationships
    with
    consumers,
    stakeholders,
    and others
    [Source: Moving Your Scrum Downfield - Gunther Verheyen, 2020]

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  5. 5
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    9
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    Sprint Reviews start
    from the inspection:
    “How much (potential)
    value did the team(s)
    create in the Sprint?”
    (over “Did all individuals perform their
    tasks according to their estimates?”)
    The management shift
    10
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    Exploratory Management
    Inspecting for (potential) impact
    Key Value Indicators
    Sample
    Sample
    Sample

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  6. 6
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    11
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    The highest priority
    In your organization,
    which of the three primary
    KVIs would be given
    the highest priority?
    (Financial Returns, Customer Satisfaction,
    or Team Engagement?)
    2’

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  7. 7
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    13
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    Engagement has the most room for improvement
    [Source: Gallup - State of the global workplace, 2017]
    ID: 15% - 76% - 10%
    (BE: 10% - 73% - 17%)
    14
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    Enacting the Scrum Values
    Scrum
    Commitment
    (Gunther Verheyen – Ullizee-Inc)
    Commitment: The state or
    quality of being dedicated to a
    cause, activity, etc. (1); A pledge or
    undertaking (2).
    ‘the company's commitment to quality’
    ‘I could not fault my players for commitment’
    [Source: Gunther Verheyen – The value in the Scrum Values, 2013]

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  8. 8
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    15
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    The first prerequisite
    What is needed first and foremost to
    establish an environment of
    engagement and creativity?
    2’

    View Slide

  9. 9
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    17
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    How about having the right type of
    environment?
    The first prerequisite
    18
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    The reality of many organizations
    Perfect harmony and
    disconnectedness
    inhibit engagement

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  10. 10
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    20
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    Increasing engagement has the most impact
    [Source: Gallup - State of the global workplace, 2017]
    “Businesses that orient
    performance management
    systems around basic human
    needs for psychological
    engagement get the most out of
    their employees.”

    View Slide

  11. 11
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    21
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    ”Team Engagement is the key”
    Employees who are
    engaged actually care a
    lot more. Imagine the
    untapped potential
    (85% of your
    workforce)!
    “Inspection without adaptation
    is pointless in Scrum. An act of
    futility.”
    Gunther Verheyen

    View Slide

  12. 12
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    23
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    STOP
    The management shift
    START
    Managing for
    tasks and
    individual
    performance
    Fostering a
    bounded
    environment for
    people to engage
    24
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    Sprint Reviews converge
    toward exploring adaptations:
    “What is needed so the
    team(s) can create more
    (potential) value in the
    next Sprint(s)?”
    (over “We want x% of the forecast
    delivered in the next Sprint!”)
    Closing the loops

    View Slide

  13. 13
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    25
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    The biggest impediment
    What is the biggest impediment to
    Agile as a way to unlocking engagement
    in your organization?
    2’

    View Slide

  14. 14
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    “The biggest impediment to
    Agile is our ingrained obsession
    with controlling individuals.”
    Gunther Verheyen
    Keep learning.
    Keep improving.
    Keep…Scrumming.

    View Slide

  15. 15
    Gunther Verheyen
    independent Scrum Caretaker
    Scrum Indonesia (Virtual), 9 July 2020
    © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
    29
    © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
    About
    Gunther Verheyen
    independent Scrum Caretaker
    • eXtreme Programming and Scrum since 2003
    • Professional Scrum Trainer since 2011
    • Shepherded Professional Scrum at Scrum.org and co-
    created Agility Path, EBMgt, the Nexus framework for
    Scaled Professional Scrum (2013-2016)
    • Author of “Scrum – A Pocket Guide” and “97 Things
    Every Scrum Practitioner Should Know”
    Mail [email protected]
    Twitter @Ullizee
    Blog http://guntherverheyen.com

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