Engagement is the Key

Presented by Gunther Verheyen (Independent Scrum Caretaker) at a webinar by BATC, Agile BSD, and Scrum Indonesia Community.

Gunther has given the topic of ‘performance’ in a world of Scrum quite some thought, to conclude that “Engagement is the key.” Given that employees who are engaged actually care a lot more (about team, customer and enterprise outcomes), engagement is the biggest untapped potential for organizations to optimize for value. Gunther will connect this to the past work he did with Ken Schwaber (while at Scrum.org) on the Agility Path and Evidence-Based Management frameworks.

Transcript

1. 1 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved Gunther Verheyen, Ullizee-Inc independent Scrum Caretaker Engagement is the key Put people at the heart of your Scrum for the best business outcomes Gunther Verheyen Scrum Indonesia (Virtual) 9 July 2020 2 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Business outcomes do matter What does your organization monitor and measure in terms of performance and productivity? 2’
2. 2 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 4 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Measuring success What would you prefer to monitor and measure in terms of business outcomes in an environment of Scrum? 2’
3. 3 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 6 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee How about value for a purpose? (Gunther Verheyen – Ullizee-Inc) Scrum /skrʌm/ 1. (noun) An ordered formation of players, used to restart play; (verb) Form or take part in a Scrum. 2. A simple framework that enables people to derive value from complex challenges.
4. 4 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 7 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee STOP The management shift START Pushing for increased output (volume) Optimizing the output for its outcome (value) 8 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee New relationships As the players collaborate, they also develop new relationships with consumers, stakeholders, and others [Source: Moving Your Scrum Downfield - Gunther Verheyen, 2020]
5. 5 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 9 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Sprint Reviews start from the inspection: “How much (potential) value did the team(s) create in the Sprint?” (over “Did all individuals perform their tasks according to their estimates?”) The management shift 10 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Exploratory Management Inspecting for (potential) impact Key Value Indicators Sample Sample Sample
6. 6 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 11 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The highest priority In your organization, which of the three primary KVIs would be given the highest priority? (Financial Returns, Customer Satisfaction, or Team Engagement?) 2’
7. 7 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 13 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Engagement has the most room for improvement [Source: Gallup - State of the global workplace, 2017] ID: 15% - 76% - 10% (BE: 10% - 73% - 17%) 14 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Enacting the Scrum Values Scrum Commitment (Gunther Verheyen – Ullizee-Inc) Commitment: The state or quality of being dedicated to a cause, activity, etc. (1); A pledge or undertaking (2). ‘the company's commitment to quality’ ‘I could not fault my players for commitment’ [Source: Gunther Verheyen – The value in the Scrum Values, 2013]
8. 8 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 15 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The first prerequisite What is needed first and foremost to establish an environment of engagement and creativity? 2’
9. 9 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 17 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee How about having the right type of environment? The first prerequisite 18 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The reality of many organizations Perfect harmony and disconnectedness inhibit engagement
10. 10 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 20 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Increasing engagement has the most impact [Source: Gallup - State of the global workplace, 2017] “Businesses that orient performance management systems around basic human needs for psychological engagement get the most out of their employees.”
11. 11 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 21 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee ”Team Engagement is the key” Employees who are engaged actually care a lot more. Imagine the untapped potential (85% of your workforce)! “Inspection without adaptation is pointless in Scrum. An act of futility.” Gunther Verheyen
12. 12 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 23 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee STOP The management shift START Managing for tasks and individual performance Fostering a bounded environment for people to engage 24 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee Sprint Reviews converge toward exploring adaptations: “What is needed so the team(s) can create more (potential) value in the next Sprint(s)?” (over “We want x% of the forecast delivered in the next Sprint!”) Closing the loops
13. 13 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 25 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee The biggest impediment What is the biggest impediment to Agile as a way to unlocking engagement in your organization? 2’
14. 14 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved “The biggest impediment to Agile is our ingrained obsession with controlling individuals.” Gunther Verheyen Keep learning. Keep improving. Keep…Scrumming.
15. 15 Gunther Verheyen independent Scrum Caretaker Scrum Indonesia (Virtual), 9 July 2020 © 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved 29 © 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee About Gunther Verheyen independent Scrum Caretaker • eXtreme Programming and Scrum since 2003 • Professional Scrum Trainer since 2011 • Shepherded Professional Scrum at Scrum.org and co- created Agility Path, EBMgt, the Nexus framework for Scaled Professional Scrum (2013-2016) • Author of “Scrum – A Pocket Guide” and “97 Things Every Scrum Practitioner Should Know” Mail gunther.verheyen@mac.com Twitter @Ullizee Blog http://guntherverheyen.com