Engagement is the Key

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Gunther Verheyen
independent Scrum Caretaker
Scrum Indonesia (Virtual), 9 July 2020
© 2003-2020 Gunther Verheyen – Ullizee-Inc, All Rights Reserved
Gunther Verheyen, Ullizee-Inc
Engagement is the key
Put people at the heart of your Scrum
for the best business outcomes
Gunther Verheyen
Scrum Indonesia (Virtual)
9 July 2020
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© 2003-2020 Gunther Verheyen – Ullizee-Inc. - @Ullizee
Business outcomes do matter
What does your organization
monitor and measure
in terms of
performance and productivity?
2’

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Gunther Verheyen
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Measuring success
What would you prefer to
monitor and measure
in terms of business outcomes
in an environment of Scrum?
2’

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Gunther Verheyen
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How about value for a purpose?
(Gunther Verheyen – Ullizee-Inc)
Scrum /skrʌm/
1. (noun) An ordered formation of players,
used to restart play;
(verb) Form or take part in a Scrum.
2. A simple framework that enables people
to derive value from complex challenges.

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Gunther Verheyen
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STOP
The management shift
START
Pushing for
increased output
(volume)
Optimizing the
output for its
outcome
(value)
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New relationships
As the players
collaborate,
they also
develop new
relationships
with
consumers,
stakeholders,
and others
[Source: Moving Your Scrum Downfield - Gunther Verheyen, 2020]

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Gunther Verheyen
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Sprint Reviews start
from the inspection:
“How much (potential)
value did the team(s)
create in the Sprint?”
(over “Did all individuals perform their
tasks according to their estimates?”)
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Exploratory Management
Inspecting for (potential) impact
Key Value Indicators
Sample
Sample
Sample

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Gunther Verheyen
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The highest priority
In your organization,
which of the three primary
KVIs would be given
the highest priority?
(Financial Returns, Customer Satisfaction,
or Team Engagement?)
2’

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Engagement has the most room for improvement
[Source: Gallup - State of the global workplace, 2017]
ID: 15% - 76% - 10%
(BE: 10% - 73% - 17%)
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Enacting the Scrum Values
Scrum
Commitment
(Gunther Verheyen – Ullizee-Inc)
Commitment: The state or
quality of being dedicated to a
cause, activity, etc. (1); A pledge or
undertaking (2).
‘the company's commitment to quality’
‘I could not fault my players for commitment’
[Source: Gunther Verheyen – The value in the Scrum Values, 2013]

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The first prerequisite
What is needed first and foremost to
establish an environment of
engagement and creativity?
2’

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Gunther Verheyen
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How about having the right type of
environment?
The first prerequisite
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The reality of many organizations
Perfect harmony and
disconnectedness
inhibit engagement

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Increasing engagement has the most impact
[Source: Gallup - State of the global workplace, 2017]
“Businesses that orient
performance management
systems around basic human
needs for psychological
engagement get the most out of
their employees.”

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Gunther Verheyen
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”Team Engagement is the key”
Employees who are
engaged actually care a
lot more. Imagine the
untapped potential
(85% of your
workforce)!
“Inspection without adaptation
is pointless in Scrum. An act of
futility.”
Gunther Verheyen

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Gunther Verheyen
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STOP
START
Managing for
tasks and
individual
performance
Fostering a
bounded
environment for
people to engage
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Sprint Reviews converge
toward exploring adaptations:
“What is needed so the
team(s) can create more
(potential) value in the
next Sprint(s)?”
(over “We want x% of the forecast
delivered in the next Sprint!”)
Closing the loops

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The biggest impediment
What is the biggest impediment to
Agile as a way to unlocking engagement
in your organization?
2’

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Gunther Verheyen
“The biggest impediment to
Agile is our ingrained obsession
with controlling individuals.”
Gunther Verheyen
Keep learning.
Keep improving.
Keep…Scrumming.

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Gunther Verheyen
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About
Gunther Verheyen
• eXtreme Programming and Scrum since 2003
• Professional Scrum Trainer since 2011
• Shepherded Professional Scrum at Scrum.org and co-
created Agility Path, EBMgt, the Nexus framework for
Scaled Professional Scrum (2013-2016)
• Author of “Scrum – A Pocket Guide” and “97 Things
Every Scrum Practitioner Should Know”
Mail [email protected]
Twitter @Ullizee
Blog http://guntherverheyen.com

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Engagement is the Key

Engagement is the Key

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