apidays London 2023 - Uptime, Mean-Time, and Ahead of Your Time, Anna Daugherty, Armory

apidays London 2023 - APIs for Smarter Platforms and Business Processes
September 13 & 14, 2023

Uptime, Mean-Time, and Ahead of Your Time
Anna Daugherty, Director of Product Marketing at Armory

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Transcript

1. Uptime, Mean-Time And Ahead Of Your Time How to Accelerate API Product Innovation
2. Let’s Get To Know Each Other!
3. Who Am I (and Why Should You Care)?
4. Why Accelerate API Innovation?
5. “Often, innovation arises not from inventing something new so much as activating existing value in new ways. APIs can facilitate this within an organization by making data and functionality easy for internal developers to access and reuse ...” Source: Google Cloud
6. “[APIs] can also facilitate innovation by opening valuable assets up to external innovators, whether they’re corporate partners or independent developers.” Source: Google Cloud
7. “65% of respondents said [that APIs generate revenue at their company]. Of those … 43% said their APIs generate more than a quarter of the business's total revenue. For a handful of companies, APIs generated more than 75% of total revenue.” Source: Postman
8. Where Do You Start?
9. People. Processes. Technology.
10. But first, let’s establish a baseline.
11. What to Measure - Delivery Source: DORA Lead time for changes: How long does it take to go from code committed to code successfully running in production? Time to restore service: How long does it generally take to restore service when a service incident or a defect that impacts users occurs? Change failure rate: What percentage of changes to production or released to users result in degraded service and require remediation? Deployment frequency: How often does your organization deploy code to production or release it to end users? Velocity Stability
16. What to Measure - Outcomes Source: DORA & Opsera Customer Satisfaction: Are your customers and end users seeing the value from accelerated delivery? • NPS Scores • G2 and Reviews • Testimonials Employee Satisfaction: Are developers more satisfied with their job? Do they feel more enabled? • Surveys • Glassdoor • Social Media Market Share: Are you creating more opportunities for revenue and investment? • Pipeline • Investment • Partnerships
17. Where Do APIs Fit?
18. Software DevOps Lifecycle
19. Source: Stoplight
20. …So How Do We Do It?
21. People
22. Key Capabilities Foster a Culture of Continuous Improvement Focus on Team Outcomes, Not Developer Productivity Empower Developers’ Tools of Choice High Collaboration and Communication
23. “When teams decide which tools they use, it contributes to software delivery performance, and in-turn, to organizational performance.” Source: Accelerate
24. Processes
25. Key Capabilities Continuous Integration and Continuous Delivery Automation and Infrastructure as Code Integrated Testing and Security Immediate Feedback
26. “Teams that reported no approval process or used peer review achieved higher software delivery performance…teams that required approval by an external body achieved lower performance.” Source: Accelerate
27. “...use a lightweight change approval process based on peer review, such as pair programming or intra-team code review, combined with a deployment pipeline to detect and reject bad changes.” Source: Accelerate
28. Technology
29. Key Capabilities Automated Continuous Deployment and Release Orchestration Unified Insights Platform Engineering, Management, and Toolchains Treat APIs as Products, not just Technology
30. Source: Stoplight
31. “[High Performing] Teams can deploy to production (or to end users) on demand, throughout the software delivery lifecycle.” Source: Accelerate
32. Source: Armory
33. • Lead Time for Changes: 8 minutes ◦ New features, enhancements, fixes, and innovations can be deployed in as little as 8 minutes! • Change Failure Rate: 4.5% • Deployment Frequency: ~4.3 Deployments per Day • Mean Time to Recovery (MTTR): < 2 Minutes • Internal + External NPS Scores: High Performing Case Study - Continuous Deployment
34. • Increased developer collaboration, satisfaction, and agility • Productivity gains with the ability to build a holistic and integrated DevOps pipeline in 30 minutes versus 2.5 hours • All of this led to a perceived 80% increase in productivity from the team Case Study - DevOps Enablement, Unified Insights + Tools of Choice Non-Profit Healthcare
35. Source: DORA
36. What’s Next?
37. “For a long time, DORA has taken into consideration that effects depend on broader team context. We believe it’s important to understand a team’s characteristics (processes, strengths, constraints, and goals), and the environment in which the work takes place.” Source: State of DevOps Report 2022
38. People. Processes. Technology.
39. Identify where you are (and aren’t) delivering APIs: • Quickly • Collaboratively • Reliably • Securely • Continuously
40. Start with your teams.
41. Are Your Developers: • Feeling Supported & Enabled • Using Tools They Love • Seeing Their Impact • Engaging All the Way Through from Design to Production
42. Suggested Reading
43. Anna Daugherty Director of Product Marketing https://www.linkedin.com/in/anna-daugherty/
44. Artwork By: NI WAYAN EKA JAYANTI https://link.yasadesign.com/