apidays Paris 2022 - How APIs transform nations, Shelby Switzer, Beeck Center

apidays Paris 2022 - APIs the next 10 years: Software, Society, Sovereignty, Sustainability
December 14, 15 & 16, 2022

How APIs transform nations
Shelby Switzer, Fellow at Beeck Center for Social Impact + Innovation
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Transcript

1. How APIs transform nations
2. Shelby Switzer 2 @civicunrest@universe odon.com shelby@civicunrest.com Fellow, Beeck Center for Social Impact + Innovation at Georgetown University
3. 2023 SERIES OF EVENT New York May 16&17 Australia October 11&12 Singapore April 12&13 Helsinki & North June 5&6 Paris SEPTEMBER London November 15&16 June 28-30 SILICON VALLEY March 14&15 Dubai & Middle East February 22&23
4. 3 Intergovernmental Software Collaborative https://softwarecollaborative.org/
5. Our Hypothesis 4 Collaborating with other jurisdictions by default will save governments time and money while increasing the likelihood of success of the project, the quality of the end solution, and customer satisfaction ratings from the public.
6. Our Goal 5 Make the right thing (collaboration by default) the easy thing.
7. 6 Research and Storytelling "Writing" by jjpacres is licensed under CC BY-NC-ND 2.0. Advocacy Community and Capacity Building
8. 7 The status quo
9. City 8 What does a city do? Some examples… 1. Water system management (utilities) 2. COVID case + vaccine tracking (public health) 3. Monitoring and managing vacant properties (code enforcement) 4. Helping families find affordable child care (social services)
10. City 1 9 1. Water system management (utilities) 2. COVID case + vaccine tracking (public health) 3. Monitoring and managing vacant properties (code enforcement) 4. Helping families find affordable child care (social services) City 2 1. Water system management (utilities) 2. COVID case + vaccine tracking (public health) 3. Monitoring and managing vacant properties (code enforcement) 4. Helping families find affordable child care (social services)
11. City 1 10 1. Water: Custom built system by big vendor 2. COVID: Custom ESRI dashboard 3. Vacant properties: SaaS product 4. Child services: Spreadsheets and paper City 2 1. Water: SaaS product 2. COVID: University -built dashboard 3. Vacant properties: Custom built by a small vendor 4. Child services: Salesforce
12. I was laid off during COVID, and I need h e lp fin d in g ch ild care so I can re tu rn to w ork. I n e ve r kn ow w h e n ch ild care facilitie s w ill b e close d b e cau se of h ig h case cou n ts in m y are a. Me an w h ile , I’m b e h in d on m y u tility b ill p aym e n ts. Un kn ow n to m e , social se rvice s w ill fast track m y ch ild care su b sid y ap p lication if I am sh ow in g sig n s of e xtra e con om ic b u rd e n , like u n p aid w ate r b ills, an d th e u tilitie s syste m w ill w aive late fe e s w h e n COVID cou n ts are h ig h . 11 Public user scenario
13. City 1 12 1. Water: Custom built system by big vendor 2. COVID: Custom ESRI dashboard 3. Vacant properties: SaaS product 4. Child services: Spreadsheets and paper
14. 14 The public doesn’t understand your city’s complexity, and they don’t care about it.
15. 15 The public user doesn’t understand your city’s system’s complexity, and they don’t care about it.
16. All of this happened, and then I move to an oth e r city to take care of a sick re lative . W h e n I try to fin d ch ild care an d re sou rce s to p ay for it, social se rvice s says I n e e d a ye ar’s h istory sh ow in g m y e con om ic situ ation to g e t su p p ort. I d id n ’t b rin g an y of m y p ap e rw ork. 16 Public user scenario
17. City 1 State/province 18 1. Water system regulation 2. COVID case + vaccine tracking 3. Eviction relief and funding for housing programs 4. Help families subsidize child care 5. Implement other benefits such as MEDICAID or food support City 2 State/province 1. Water system regulation 2. COVID case + vaccine tracking 3. Eviction relief and funding for housing programs 4. Help families subsidize child care 5. Implement other benefits such as MEDICAID or food support
18. City 1 State/province Country 19 1. Water system regulation 2. COVID case + vaccine tracking 3. Eviction relief and funding for housing programs 4. Manage immigration 5. Fund benefits such as MEDICAID or food support City 2 State/province Country 1. Water system regulation 2. COVID case + vaccine tracking 3. Eviction relief and funding for housing programs 4. Manage immigration 5. Fund other benefits such as MEDICAID or food support
19. 20 City City State/provin ce State/provin ce Country Country ? ?
20. 21 There must be a better way.
21. Paths to better public service delivery 22 1/ 2/ 3/ 4/ 5/ Through shared infrastructure + services Collaboratively or cooperatively built/maintained software Investment in open source components or applications (gov -maintained or not) Data standards (Vocabulary, not just format or types) Shared service APIs maintained by a parent government or consortium Internal APIs enabling agency and inter -agency systems
22. 23 3 types of government APIs
23. Open 24 Trusted partners Internal • RTD Real -time transit data API (Denver) • Postal service address API • Open data APIs • CMS: Data at the Point of Care • X-Road • Aarogya Setu API • covidtests.gov • Medicare modernization APIs
24. 25 3 driving forces for APIs in government
25. Legislation 26 Internal demands Product innovation • Laws mandating data be open • Laws mandating real - time access to information • Laws funding interoperability or data exchange systems • Modernization of legacy systems • Internal business needs for data sharing or transactions • Agency policy • Executive orders (e.g. the Customer Experience EO) • May be industry - inspired or competitive with industry • Filling market gaps • Demand from constituent gov users, leading to shared service APIs hosted by parent government (e.g. Medicaid API) • Demand from users
26. 27 A vision
27. City 1 28 1. Water: Custom built system by big vendor 2. COVID: Custom ESRI dashboard 3. Vacant properties: SaaS product 4. Child services: Spreadsheets and paper City 2 1. Water: SaaS product 2. COVID: University -built dashboard 3. Vacant properties: Custom built by a small vendor 4. Child services: Salesforce
28. City 1 29 1. Water: Cooperatively purchased SaaS product 2. COVID: Country -powered API with OSS reusable visualization tools 3. Vacant properties: OSS product built for and by cities 4. Child services: Baserow table connected to multiple internal APIs City 2 1. Water: Cooperatively purchased SaaS product 2. COVID: Country -powered API with OSS reusable visualization tools 3. Vacant properties: OSS product built for and by cities 4. Child services: Baserow table connected to multiple internal APIs
29. City 1 30 1. Water: Custom built system by big vendor 2. COVID: Custom ESRI dashboard 3. Vacant properties: SaaS product 4. Child services: Spreadsheets and paper
30. City 1 31 1. Water: Custom built system by big vendor 2. COVID: Custom ESRI dashboard 3. Vacant properties: SaaS product 4. Child services: Spreadsheets and paper
31. About the Beeck Center. 32 The Beeck Center for Social Impact + Innovation at Georgetown University brings together students, expert practitioners, and extended networks to work on projects that solve societal challenges using data, design, technology, and policy. Our projects test new ways for public and private institutions to leverage data and analytics, digital technologies, and service design to help more people. Stay Connected With Us. @BeeckCenter /@BeeckCenter /Company/BeeckCenter