Hacking the Citizen Experience

Delivered at SXSW 2012 by Cyd Harrell & Aaron Ogle.

Transcript

1. Hacking the
   CITIZEN
   EXPERIENCE
   

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2. Thank you for coming
   #hackgov
   

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3. Why hello
   Cyd Harrell
   boltpeters.com | @cydharrell
   

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4. Greetings
   Aaron Ogle
   openplans.org | @atogle
   

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5. Hello Back
   

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6. Hacking the
   WHAT?
   

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7. http://www.flickr.com/photos/iirraa/204049597/
   

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8. http://www.flickr.com/photos/22280677@N07/3544218239/
   

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9. http://www.flickr.com/photos/simonhn/568522168/
   

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10. http://icanhascheezburger.com/2009/05/04/funny-pictures-again-not-cool/
    

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11. 2011
    THE YEAR WE GAVE UP ON GOVERNMENT
    

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12. http://www.nytimes.com/2011/08/05/world/europe/05iht-letter05.html?_r=3&ref=europe
    

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14. http://www.economist.com/node/21525446
    

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15. http://uk.reuters.com/article/2011/11/09/uk-eurozone-democracy-idUKTRE7A863620111109
    

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16. http://www.nytimes.com/2011/04/11/world/asia/11japan.html
    

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17. Close to
    HOME
    

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18. http://www.flickr.com/photos/cdharrison/423978073/sizes/o/in/photostream/
    "The DMVS office in Evans, GA. Had to get my address updated
    on my license. I was first in line... I didn't want to waste half of my
    morning waiting in line. Especially on a Saturday."
    

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19. http://www.businessinsider.com/record-low-revenue-record-austerity-measures-for-us-cities-2010-10#revenues-have-fallen-for-four-straight-years-
    austerity-really-kicked-in-this-year-4
    

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20. http://www.flickr.com/photos/titoperez/3437322060/
    

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21. http://www.flickr.com/photos/danibora/980513952/in/set-72157601162184237
    

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22. Even
    ONLINE
    

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23. http://lacity.org/index.htm
    

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24. You`re
    thrown back
    to the web`s
    early days
    

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25. http://www.people-press.org/2010/04/18/public-trust-in-government-1958-2010/
    

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26. People
    REACT
    

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27. http://www.loc.gov/pictures/item/97502760/
    Exit
    

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28. http://www.flickr.com/photos/kapkap/6189131120/
    Voice
    

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29. A
    THIRD WAY
    

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30. UP THE ANTE
    on what it means
    to be a citizen
    

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31. MAKE
    SOMETHING
    BETTER
    

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32. This
    MATTERS
    

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33. The best minds of my
    generation are thinking
    about how to make
    people click ads...
    that sucks.
    http://www.businessweek.com/magazine/content/11_17/b4225060960537.htm
    

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34. We
    don't
    need
    another
    FaceTweeter.
    

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35. Choose
    better problems
    to solve
    - Mike Monteiro
    http://www.netmagazine.com/features/10-new-year-s-resolutions-designers
    

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36. We don`t need
    another app
    to rate your
    sandwich.
    

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37. http://www.flickr.com/photos/simonhn/568522168/
    

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47. 311 Story slide
    @sf311 GG Park sprinklers on full blast this AM;
    ground already soaked & mud starting from
    heavy fog - very wasteful, anything you can do?
    @cydharrell: thanks, we'll look into it, your ticket number is xxxxxx
    …about 45 minutes…
    

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48. Citizen > User
    1. government is a monopoly
    2. but we're all owners
    

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49. public experience
    DESIGN VALUES
    

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50. RESPECT
    

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51. PARTICIPATION
    

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52. UNITY
    

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53. (almost none)
    % of cities and gov`t agencies employing a UX team:
    

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54. Enter
    CIVIC HACKING
    

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55. 311 Story slide
    We have some data, what can we build?
    

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62. Hackathon problems
    (maybe not a slide)
    the importance of design thinking in
    addressing long-standing civic and
    social issues.
    

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63. Crowd-sourcing civic symbols
    in 2011
    

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64. Invite everyone
    Don`t go it alone
    Don`t (just) offer cash prizes
    Plan for the future
    - Jake Levitas
    

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65. Design-only unhackathons: no prototype
    

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66. I was very impressed with many of the ideas
    that came out of the teams. Many of the taxi
    solutions were very innovative and will likely
    play a role...overall super happy how things
    went and I think it reinforces the importance of
    design thinking in addressing long-standing
    civic and social issues.
    --Jay Nath, SF CIO
    

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67. So how do we
    MAKE THIS
    HAPPEN?
    

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68. How about
    a little research?
    

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70. Observing People
    1. A real citizen who cares about this.
    2. You, zipping your lips and listening.
    3. Recording what happens.
    

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72. 80% of success
    is showing up
    

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75. Setting up hackathons to welcome
    designers
    What's your
    PRO BONO
    POLICY?
    

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76. Hack the Change, March 16-18, Philadelphia
    Hack the Elections!, March 17, Paris
    Boston Baseball Hack Day, March 24, Boston
    Transporter Hackathon/Designathon, March 24, San Francisco
    Hack On the Record (National Archives Hackathon), March 24-25, Richmond, UK
    OK Open Data Hackathon, April 13-15, Tulsa
    Tech Week Open Gov Hackathon, April 28, Philadelphia
    Voting Information Project Hackathon, April 30, Arlington
    Transparency Camp Hackathon, April 30, Arlington
    SHOW UP HERE
    

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79. We`re not going to fix
    government until we
    fix citizenship.
    - Jen Pahlka
    

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80. LET`S DO THIS
    TOGETHER
    

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81. Questions
    hackgov.org
    @atogle @cydharrell
    

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82. boltpeters.com
    openplans.org
    

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