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Hacking the Citizen Experience

Hacking the Citizen Experience

Delivered at SXSW 2012 by Cyd Harrell & Aaron Ogle.


March 11, 2012

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  1. http://www.flickr.com/photos/cdharrison/423978073/sizes/o/in/photostream/ "The DMVS office in Evans, GA. Had to get

    my address updated on my license. I was first in line... I didn't want to waste half of my morning waiting in line. Especially on a Saturday."
  2. The best minds of my generation are thinking about how

    to make people click ads... that sucks. http://www.businessweek.com/magazine/content/11_17/b4225060960537.htm
  3. 311 Story slide @sf311 GG Park sprinklers on full blast

    this AM; ground already soaked & mud starting from heavy fog - very wasteful, anything you can do? @cydharrell: thanks, we'll look into it, your ticket number is xxxxxx …about 45 minutes…
  4. Hackathon problems (maybe not a slide) the importance of design

    thinking in addressing long-standing civic and social issues.
  5. Invite everyone Don`t go it alone Don`t (just) offer cash

    prizes Plan for the future - Jake Levitas
  6. I was very impressed with many of the ideas that

    came out of the teams. Many of the taxi solutions were very innovative and will likely play a role...overall super happy how things went and I think it reinforces the importance of design thinking in addressing long-standing civic and social issues. --Jay Nath, SF CIO
  7. Observing People 1. A real citizen who cares about this.

    2. You, zipping your lips and listening. 3. Recording what happens.
  8. Hack the Change, March 16-18, Philadelphia Hack the Elections!, March

    17, Paris Boston Baseball Hack Day, March 24, Boston Transporter Hackathon/Designathon, March 24, San Francisco Hack On the Record (National Archives Hackathon), March 24-25, Richmond, UK OK Open Data Hackathon, April 13-15, Tulsa Tech Week Open Gov Hackathon, April 28, Philadelphia Voting Information Project Hackathon, April 30, Arlington Transparency Camp Hackathon, April 30, Arlington SHOW UP HERE