Delivered at SXSW 2012 by Cyd Harrell & Aaron Ogle.
Thank you for coming
boltpeters.com | @cydharrell
openplans.org | @atogle
THE YEAR WE GAVE UP ON GOVERNMENT
"The DMVS office in Evans, GA. Had to get my address updated
on my license. I was first in line... I didn't want to waste half of my
morning waiting in line. Especially on a Saturday."
to the web`s
UP THE ANTE
on what it means
to be a citizen
The best minds of my
generation are thinking
about how to make
people click ads...
- Mike Monteiro
We don`t need
to rate your
311 Story slide
@sf311 GG Park sprinklers on full blast this AM;
ground already soaked & mud starting from
heavy fog - very wasteful, anything you can do?
@cydharrell: thanks, we'll look into it, your ticket number is xxxxxx
…about 45 minutes…
Citizen > User
1. government is a monopoly
2. but we're all owners
% of cities and gov`t agencies employing a UX team:
311 Story slide
We have some data, what can we build?
(maybe not a slide)
the importance of design thinking in
addressing long-standing civic and
Crowd-sourcing civic symbols
Don`t go it alone
Don`t (just) offer cash prizes
Plan for the future
- Jake Levitas
Design-only unhackathons: no prototype
I was very impressed with many of the ideas
that came out of the teams. Many of the taxi
solutions were very innovative and will likely
play a role...overall super happy how things
went and I think it reinforces the importance of
design thinking in addressing long-standing
civic and social issues.
--Jay Nath, SF CIO
So how do we
a little research?
1. A real citizen who cares about this.
2. You, zipping your lips and listening.
3. Recording what happens.
80% of success
is showing up
Setting up hackathons to welcome
Hack the Change, March 16-18, Philadelphia
Hack the Elections!, March 17, Paris
Boston Baseball Hack Day, March 24, Boston
Transporter Hackathon/Designathon, March 24, San Francisco
Hack On the Record (National Archives Hackathon), March 24-25, Richmond, UK
OK Open Data Hackathon, April 13-15, Tulsa
Tech Week Open Gov Hackathon, April 28, Philadelphia
Voting Information Project Hackathon, April 30, Arlington
Transparency Camp Hackathon, April 30, Arlington
SHOW UP HERE
We`re not going to fix
government until we
- Jen Pahlka
LET`S DO THIS