Hacking the Citizen Experience

Delivered at SXSW 2012 by Cyd Harrell & Aaron Ogle.

Transcript

1. Hacking the CITIZEN EXPERIENCE
2. Thank you for coming #hackgov
3. Why hello Cyd Harrell boltpeters.com | @cydharrell
4. Greetings Aaron Ogle openplans.org | @atogle
5. Hello Back
6. Hacking the WHAT?
7. http://www.flickr.com/photos/iirraa/204049597/
8. http://www.flickr.com/photos/22280677@N07/3544218239/
9. http://www.flickr.com/photos/simonhn/568522168/
10. http://icanhascheezburger.com/2009/05/04/funny-pictures-again-not-cool/
11. 2011 THE YEAR WE GAVE UP ON GOVERNMENT
12. http://www.nytimes.com/2011/08/05/world/europe/05iht-letter05.html?_r=3&ref=europe
14. http://www.economist.com/node/21525446
15. http://uk.reuters.com/article/2011/11/09/uk-eurozone-democracy-idUKTRE7A863620111109
16. http://www.nytimes.com/2011/04/11/world/asia/11japan.html
17. Close to HOME
18. http://www.flickr.com/photos/cdharrison/423978073/sizes/o/in/photostream/ "The DMVS office in Evans, GA. Had to get my address updated on my license. I was first in line... I didn't want to waste half of my morning waiting in line. Especially on a Saturday."
19. http://www.businessinsider.com/record-low-revenue-record-austerity-measures-for-us-cities-2010-10#revenues-have-fallen-for-four-straight-years- austerity-really-kicked-in-this-year-4
20. http://www.flickr.com/photos/titoperez/3437322060/
21. http://www.flickr.com/photos/danibora/980513952/in/set-72157601162184237
22. Even ONLINE
23. http://lacity.org/index.htm
24. You`re thrown back to the web`s early days
25. http://www.people-press.org/2010/04/18/public-trust-in-government-1958-2010/
26. People REACT
27. http://www.loc.gov/pictures/item/97502760/ Exit
28. http://www.flickr.com/photos/kapkap/6189131120/ Voice
29. A THIRD WAY
30. UP THE ANTE on what it means to be a citizen
31. MAKE SOMETHING BETTER
32. This MATTERS
33. The best minds of my generation are thinking about how to make people click ads... that sucks. http://www.businessweek.com/magazine/content/11_17/b4225060960537.htm
34. We don't need another FaceTweeter.
35. Choose better problems to solve - Mike Monteiro http://www.netmagazine.com/features/10-new-year-s-resolutions-designers
36. We don`t need another app to rate your sandwich.
37. http://www.flickr.com/photos/simonhn/568522168/
47. 311 Story slide @sf311 GG Park sprinklers on full blast this AM; ground already soaked & mud starting from heavy fog - very wasteful, anything you can do? @cydharrell: thanks, we'll look into it, your ticket number is xxxxxx …about 45 minutes…
48. Citizen > User 1. government is a monopoly 2. but we're all owners
49. public experience DESIGN VALUES
50. RESPECT
51. PARTICIPATION
52. UNITY
53. (almost none) % of cities and gov`t agencies employing a UX team:
54. Enter CIVIC HACKING
55. 311 Story slide We have some data, what can we build?
62. Hackathon problems (maybe not a slide) the importance of design thinking in addressing long-standing civic and social issues.
63. Crowd-sourcing civic symbols in 2011
64. Invite everyone Don`t go it alone Don`t (just) offer cash prizes Plan for the future - Jake Levitas
65. Design-only unhackathons: no prototype
66. I was very impressed with many of the ideas that came out of the teams. Many of the taxi solutions were very innovative and will likely play a role...overall super happy how things went and I think it reinforces the importance of design thinking in addressing long-standing civic and social issues. --Jay Nath, SF CIO
67. So how do we MAKE THIS HAPPEN?
68. How about a little research?
70. Observing People 1. A real citizen who cares about this. 2. You, zipping your lips and listening. 3. Recording what happens.
72. 80% of success is showing up
75. Setting up hackathons to welcome designers What's your PRO BONO POLICY?
76. Hack the Change, March 16-18, Philadelphia Hack the Elections!, March 17, Paris Boston Baseball Hack Day, March 24, Boston Transporter Hackathon/Designathon, March 24, San Francisco Hack On the Record (National Archives Hackathon), March 24-25, Richmond, UK OK Open Data Hackathon, April 13-15, Tulsa Tech Week Open Gov Hackathon, April 28, Philadelphia Voting Information Project Hackathon, April 30, Arlington Transparency Camp Hackathon, April 30, Arlington SHOW UP HERE
79. We`re not going to fix government until we fix citizenship. - Jen Pahlka
80. LET`S DO THIS TOGETHER
81. Questions hackgov.org @atogle @cydharrell
82. boltpeters.com openplans.org