Hacking the Citizen Experience

Hacking the Citizen Experience

Delivered at SXSW 2012 by Cyd Harrell & Aaron Ogle.

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boltpeters

March 11, 2012
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Transcript

  1. Hacking the CITIZEN EXPERIENCE

  2. Thank you for coming #hackgov

  3. Why hello Cyd Harrell boltpeters.com | @cydharrell

  4. Greetings Aaron Ogle openplans.org | @atogle

  5. Hello Back

  6. Hacking the WHAT?

  7. http://www.flickr.com/photos/iirraa/204049597/

  8. http://www.flickr.com/photos/22280677@N07/3544218239/

  9. http://www.flickr.com/photos/simonhn/568522168/

  10. http://icanhascheezburger.com/2009/05/04/funny-pictures-again-not-cool/

  11. 2011 THE YEAR WE GAVE UP ON GOVERNMENT

  12. http://www.nytimes.com/2011/08/05/world/europe/05iht-letter05.html?_r=3&ref=europe

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  14. http://www.economist.com/node/21525446

  15. http://uk.reuters.com/article/2011/11/09/uk-eurozone-democracy-idUKTRE7A863620111109

  16. http://www.nytimes.com/2011/04/11/world/asia/11japan.html

  17. Close to HOME

  18. http://www.flickr.com/photos/cdharrison/423978073/sizes/o/in/photostream/ "The DMVS office in Evans, GA. Had to get

    my address updated on my license. I was first in line... I didn't want to waste half of my morning waiting in line. Especially on a Saturday."
  19. http://www.businessinsider.com/record-low-revenue-record-austerity-measures-for-us-cities-2010-10#revenues-have-fallen-for-four-straight-years- austerity-really-kicked-in-this-year-4

  20. http://www.flickr.com/photos/titoperez/3437322060/

  21. http://www.flickr.com/photos/danibora/980513952/in/set-72157601162184237

  22. Even ONLINE

  23. http://lacity.org/index.htm

  24. You`re thrown back to the web`s early days

  25. http://www.people-press.org/2010/04/18/public-trust-in-government-1958-2010/

  26. People REACT

  27. http://www.loc.gov/pictures/item/97502760/ Exit

  28. http://www.flickr.com/photos/kapkap/6189131120/ Voice

  29. A THIRD WAY

  30. UP THE ANTE on what it means to be a

    citizen
  31. MAKE SOMETHING BETTER

  32. This MATTERS

  33. The best minds of my generation are thinking about how

    to make people click ads... that sucks. http://www.businessweek.com/magazine/content/11_17/b4225060960537.htm
  34. We don't need another FaceTweeter.

  35. Choose better problems to solve - Mike Monteiro http://www.netmagazine.com/features/10-new-year-s-resolutions-designers

  36. We don`t need another app to rate your sandwich.

  37. http://www.flickr.com/photos/simonhn/568522168/

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  47. 311 Story slide @sf311 GG Park sprinklers on full blast

    this AM; ground already soaked & mud starting from heavy fog - very wasteful, anything you can do? @cydharrell: thanks, we'll look into it, your ticket number is xxxxxx …about 45 minutes…
  48. Citizen > User 1. government is a monopoly 2. but

    we're all owners
  49. public experience DESIGN VALUES

  50. RESPECT

  51. PARTICIPATION

  52. UNITY

  53. (almost none) % of cities and gov`t agencies employing a

    UX team:
  54. Enter CIVIC HACKING

  55. 311 Story slide We have some data, what can we

    build?
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  62. Hackathon problems (maybe not a slide) the importance of design

    thinking in addressing long-standing civic and social issues.
  63. Crowd-sourcing civic symbols in 2011

  64. Invite everyone Don`t go it alone Don`t (just) offer cash

    prizes Plan for the future - Jake Levitas
  65. Design-only unhackathons: no prototype

  66. I was very impressed with many of the ideas that

    came out of the teams. Many of the taxi solutions were very innovative and will likely play a role...overall super happy how things went and I think it reinforces the importance of design thinking in addressing long-standing civic and social issues. --Jay Nath, SF CIO
  67. So how do we MAKE THIS HAPPEN?

  68. How about a little research?

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  70. Observing People 1. A real citizen who cares about this.

    2. You, zipping your lips and listening. 3. Recording what happens.
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  72. 80% of success is showing up

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  75. Setting up hackathons to welcome designers What's your PRO BONO

    POLICY?
  76. Hack the Change, March 16-18, Philadelphia Hack the Elections!, March

    17, Paris Boston Baseball Hack Day, March 24, Boston Transporter Hackathon/Designathon, March 24, San Francisco Hack On the Record (National Archives Hackathon), March 24-25, Richmond, UK OK Open Data Hackathon, April 13-15, Tulsa Tech Week Open Gov Hackathon, April 28, Philadelphia Voting Information Project Hackathon, April 30, Arlington Transparency Camp Hackathon, April 30, Arlington SHOW UP HERE
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  79. We`re not going to fix government until we fix citizenship.

    - Jen Pahlka
  80. LET`S DO THIS TOGETHER

  81. Questions hackgov.org @atogle @cydharrell

  82. boltpeters.com openplans.org