The State Of Chatbots in 2018

This talk is about chatbots! What is it, why is it important to know about it and how can it help you, your company or your clients.

Transcript

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2. Hello :)
   

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3. State Of The Chatbots In 2018
   

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4. ABOUT ME
   

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5. Christoph Rumpel
   Developer
   @christophrumpel
   christoph-rumpel.com
   

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8. Stay up to date
   Try new stuff ourselves
   Be prepared for our partners
   Shape their digital future
   OUR GOALS
   

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9. NELA
   

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11. KLICKMAL
    

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13. TIM
    

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15. WIENER STÄDTISCHE
    

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17. A CHATBOT IS…
    

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18. A chatbot is just a service behind a chat interface.
    

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19. A CHATBOT IS…
    

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20. IT IS RELEVANT BECAUSE…
    

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21. GRAFIK
    

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22. FACEBOOK MESSENGER
    1.3 BIL.
    Whatasapp
    1.3 BIL.
    Wechat
    889 MIL.
    Skype
    300 MIL.
    Telegram
    100 MIL.
    

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23. Information Overload - Users have troubles finding the
    information they are looking for.
    

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24. TYPES OF CHATBOTS
    

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25. 1 on 1
    Group Bot
    TYPES OF CHATBOTS
    

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26. INTEGRATIONS
    

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27. MESSENGER
    

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28. WEBSITES
    

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29. APPS
    

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30. MESSAGE
    App
    ANALYZER
    

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32. BENEFITS
    

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33. No installation Costs
    Deeper
    relationship
    24 / 7
    Automatic
    Be where your
    users are
    Natural language
    History
    

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35. CHATBOTS ARE REALLY
    HAPPENING RIGHT NOW
    

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37. Ecosystem
    

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39. SELF-SERVICE IS A THING!
    

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40. STILL A LONG WAY TO GO
    

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41. AI and real conversations
    Bot discovery
    Bot awareness
    WE NEED TO IMPROVE
    

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42. SO WHAT ABOUT E-COMMERCE
    

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43. Self-Service
    Personalisation
    Covering the whole process
    IT FITS GREAT BECAUSE
    

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45. 4 THINGS TO TAKEAWAY
    

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46. 1. Chatbots is not a hype anymore, they are really
    happening right now.
    

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47. 2. They will change how we interact with companies.
    

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48. 3. You should start now dealing with chatbots, for
    yourself and your clients.
    

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50. THANKS ;)
    

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51. QUESTIONS?
    

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52. THANKS AGAIN ;)
    @christophrumpel
    

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