The State Of Chatbots in 2018

The State Of Chatbots in 2018

This talk is about chatbots! What is it, why is it important to know about it and how can it help you, your company or your clients.

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Christoph Rumpel

February 02, 2018
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Transcript

  1. None
  2. Hello :)

  3. State Of The Chatbots In 2018

  4. ABOUT ME

  5. Christoph Rumpel Developer @christophrumpel christoph-rumpel.com

  6. None
  7. None
  8. Stay up to date Try new stuff ourselves Be prepared

    for our partners Shape their digital future OUR GOALS
  9. NELA

  10. None
  11. KLICKMAL

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  13. TIM

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  15. WIENER STÄDTISCHE

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  17. A CHATBOT IS…

  18. A chatbot is just a service behind a chat interface.

  19. A CHATBOT IS…

  20. IT IS RELEVANT BECAUSE…

  21. GRAFIK

  22. FACEBOOK MESSENGER 1.3 BIL. Whatasapp 1.3 BIL. Wechat 889 MIL.

    Skype 300 MIL. Telegram 100 MIL.
  23. Information Overload - Users have troubles finding the information they

    are looking for.
  24. TYPES OF CHATBOTS

  25. 1 on 1 Group Bot TYPES OF CHATBOTS

  26. INTEGRATIONS

  27. MESSENGER

  28. WEBSITES

  29. APPS

  30. MESSAGE App ANALYZER

  31. None
  32. BENEFITS

  33. No installation Costs Deeper relationship 24 / 7 Automatic Be

    where your users are Natural language History
  34. 2017

  35. CHATBOTS ARE REALLY HAPPENING RIGHT NOW

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  37. Ecosystem

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  39. SELF-SERVICE IS A THING!

  40. STILL A LONG WAY TO GO

  41. AI and real conversations Bot discovery Bot awareness WE NEED

    TO IMPROVE
  42. SO WHAT ABOUT E-COMMERCE

  43. Self-Service Personalisation Covering the whole process IT FITS GREAT BECAUSE

  44. None
  45. 4 THINGS TO TAKEAWAY

  46. 1. Chatbots is not a hype anymore, they are really

    happening right now.
  47. 2. They will change how we interact with companies.

  48. 3. You should start now dealing with chatbots, for yourself

    and your clients.
  49. None
  50. THANKS ;)

  51. QUESTIONS?

  52. THANKS AGAIN ;) @christophrumpel