The State Of Chatbots in 2018

This talk is about chatbots! What is it, why is it important to know about it and how can it help you, your company or your clients.

Transcript

2. Hello :)
3. State Of The Chatbots In 2018
4. ABOUT ME
5. Christoph Rumpel Developer @christophrumpel christoph-rumpel.com
8. Stay up to date Try new stuff ourselves Be prepared for our partners Shape their digital future OUR GOALS
9. NELA
11. KLICKMAL
13. TIM
15. WIENER STÄDTISCHE
17. A CHATBOT IS…
18. A chatbot is just a service behind a chat interface.
19. A CHATBOT IS…
20. IT IS RELEVANT BECAUSE…
21. GRAFIK
22. FACEBOOK MESSENGER 1.3 BIL. Whatasapp 1.3 BIL. Wechat 889 MIL. Skype 300 MIL. Telegram 100 MIL.
23. Information Overload - Users have troubles finding the information they are looking for.
24. TYPES OF CHATBOTS
25. 1 on 1 Group Bot TYPES OF CHATBOTS
26. INTEGRATIONS
27. MESSENGER
28. WEBSITES
29. APPS
30. MESSAGE App ANALYZER
32. BENEFITS
33. No installation Costs Deeper relationship 24 / 7 Automatic Be where your users are Natural language History
35. CHATBOTS ARE REALLY HAPPENING RIGHT NOW
37. Ecosystem
39. SELF-SERVICE IS A THING!
40. STILL A LONG WAY TO GO
41. AI and real conversations Bot discovery Bot awareness WE NEED TO IMPROVE
42. SO WHAT ABOUT E-COMMERCE
43. Self-Service Personalisation Covering the whole process IT FITS GREAT BECAUSE
45. 4 THINGS TO TAKEAWAY
46. 1. Chatbots is not a hype anymore, they are really happening right now.
47. 2. They will change how we interact with companies.
48. 3. You should start now dealing with chatbots, for yourself and your clients.
50. THANKS ;)
51. QUESTIONS?
52. THANKS AGAIN ;) @christophrumpel