Kanban's Respect for People

Session given at London Lean Kanban Day 2013.

Transcript

1. Chris McDermott @chrisvmcd Kanban’s respect for people (was "Kanban, it’s personal" or "the other side of Kanban") Monday, 18 March 13
2. Monday, 18 March 13
3. Monday, 18 March 13
4. Monday, 18 March 13
5. Monday, 18 March 13
6. “95% of the performance of an organisation is attributable to the system (processes, technology, work design, regulations, etc) and 5% are attributable to the individual” - W. Edwards Deming Monday, 18 March 13
7. people come to work each day to do a good job the best way to do a good job is to work in a good system the best people to create a good system are the people who do the work the creation of a good system is never ending i believe/strongly suspect that: Monday, 18 March 13
8. Kanban is a respectful and understanding method for the evolutionary development of systems that help people do a good job Monday, 18 March 13
9. start with what you do now agree to purse incremental and evolutionary change initially, respect current roles, responsibilities & job titles encourage acts of leadership at all levels Monday, 18 March 13
10. start with what you do now agree to purse incremental and evolutionary change initially, respect current roles, responsibilities & job titles encourage acts of leadership at all levels no value judgement Monday, 18 March 13
11. start with what you do now agree to purse incremental and evolutionary change initially, respect current roles, responsibilities & job titles encourage acts of leadership at all levels collaborative change no value judgement Monday, 18 March 13
12. start with what you do now agree to purse incremental and evolutionary change initially, respect current roles, responsibilities & job titles encourage acts of leadership at all levels collaborative change no value judgement honesty and respect Monday, 18 March 13
13. start with what you do now agree to purse incremental and evolutionary change initially, respect current roles, responsibilities & job titles encourage acts of leadership at all levels collaborative change no value judgement valued contribution honesty and respect Monday, 18 March 13
14. shared understanding Monday, 18 March 13
15. Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** HT @Caza_no7 Monday, 18 March 13
16. Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** HT @Caza_no7 Monday, 18 March 13
17. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Monday, 18 March 13
18. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
19. choice Monday, 18 March 13
20. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
21. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
22. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
23. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
24. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
25. improvement Monday, 18 March 13
26. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
27. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
28. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
29. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
30. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Definition of Done: • Code clean & checked in • Integrated & tested • Running on a UAT env Monday, 18 March 13
31. shared purpose Monday, 18 March 13
32. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Done Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested • Running on a UAT env Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
33. belonging Monday, 18 March 13
34. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Ready to celebrate Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested • Running on a UAT env Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest HT @agilesensei Monday, 18 March 13
35. flow Monday, 18 March 13
36. Task description **/**/2011 214*** Demand (4) Analysis (5) Dev (6) Test Released In Progress Done In Progress Done In Progress (2) Ready to celebrate Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Definition of Done: • Goal is clear • First tasks defined Definition of Done: • Code clean & checked in • Integrated & tested • Running on a UAT env Definition of Done: • Customer accepted • Ready for production Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest Monday, 18 March 13
37. trust Monday, 18 March 13
38. HT @Kurt_Haeusler Monday, 18 March 13
39. expedite immediate action fixed delivery date 99% on time standard 85% on time intangible class of service Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Monday, 18 March 13
40. safety Monday, 18 March 13
41. C all C entre Sales F in an ce Developm ent Monday, 18 March 13
42. C all C entre Sales F in an ce Developm ent Monday, 18 March 13
43. C all C entre Sales F in an ce Developm ent Monday, 18 March 13
44. C all C entre Sales F in an ce Developm ent Monday, 18 March 13
45. Another late night! C all C entre Sales F in an ce Developm ent Monday, 18 March 13
46. What should I do next? Another late night! C all C entre Sales F in an ce Developm ent Monday, 18 March 13
47. What should I do next? Another late night! This is thankless work! C all C entre Sales F in an ce Developm ent Monday, 18 March 13
48. What should I do next? Another late night! This is thankless work! I am stressed C all C entre Sales F in an ce Developm ent Monday, 18 March 13
49. What should I do next? Another late night! This is thankless work! I am stressed Why don’t they just follow the process! C all C entre Sales F in an ce Developm ent Monday, 18 March 13
50. What should I do next? We get no time to think! Another late night! This is thankless work! I am stressed Why don’t they just follow the process! C all C entre Sales F in an ce Developm ent Monday, 18 March 13
51. What should I do next? We get no time to think! Another late night! This is thankless work! I am stressed Why don’t they just follow the process! @$%£!! C all C entre Sales F in an ce Developm ent Monday, 18 March 13
52. Next (5) Doing (5) Verify Done Priorities High Low Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Call Centre Sales Finance Dev Ops Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** HT @Caza_no7 Monday, 18 March 13
53. Next (5) Doing (5) Verify Done Priorities High Low Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Call Centre Sales Finance Dev Ops Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** **/**/2011 Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** Task description **/**/2011 214*** HT @Caza_no7 Monday, 18 March 13
54. Monday, 18 March 13
55. Monday, 18 March 13
56. Monday, 18 March 13
57. http://guesswhatcb.com/do-we-overestimate-the-pain-of-regret/ http://uncpressblog.com/2009/06/24/anne-rubin-follows-the-traces-of-shermans-march/ people come to work to do a good job, Kanban helps us build systems that enable that thank you! Monday, 18 March 13