Deming's 14 Points

Ignite talk from John Willis

Transcript

1. Deming’s 14 Points
2. • Started out as a Physicist • Move into Statistical Process (Quality) • Studied under Walter Shewhart • Dedicated his life to understanding and explaining variation
3. • His first significant contribution • His first job was at the BLS • He introduced sampling for the first time into Census gathering • His sampling techniques are still used today
4. ! • His second major contribution • Taught his management techniques during WW11 • Some have credited him to helping winning the war • After the war they went back to the old style of management
5. • Third feat .. he basically invented Lean • However, after the war Douglas MacArthur sent him over to Japan • He starting teaching his principle in Japan • His 1950 Mt. Hakone Conference speech
6. • Forth - The father TQM and Six Sigma • 1980 - If Japan can... Why can't we? • Ford Motors
7. #1 Create constancy of purpose ! • Deming called this the AIM • Goldratt called it the Goal • Simon Sinek calls it the Why
8. #2 Adopt the new philosophy ! • Lead not manage • Replace top down command and control management • Create cooperative leadership models
9. #3 Cease dependence on inspection to achieve quality ! • Don’t wait till it’s done to test it • Build quality from start to end (flow) • Make sure the door fits before it’s built (SPC) • Core principles of Lean/Devops
10. #4 End the practice of awarding business on the basis of a price tag ! • Top line ROI vs Bottom line ROI • It’s not how much it cost to make • It’s how much money you make once it’s built • Work towards a mission not a budget • Lean Startup/MVP
11. #5 Improve constantly and forever the system of production and service ! • Gene Kim’s “The Second Way” • Create feedback loops (PDCA) • The Andon-Chord • Devs wearing pagers • Tests, TDD/BDD
12. #6 Institute training on the job ! • Create team and systems thinking • Create a learning organization • Deming and Peter Senge’s (Fifth Discipline)
13. #7 Help people and machines and gadgets do a better job ! • Modern complex systems are based on humans and machines • Deming understood this 60 years ago. • Human/Machine relationships need to be non- deterministic not deterministic • Deming, Goldratt and Burgess all started out as physicists
14. #8 Drive out fear, so that everyone may work effectively for the company ! • Failure is the new black • Deming understood this 60 years ago. • Chaos Monkey,/Antifragile • Blameless Post-Mortem • Embrace failure by normalizing fear
15. #9 Break down barriers between departments ! • Devops survey ( Organization culture is the strongest predictor to IT performance) • High trust • Cross functional collaboration • Shared responsibilities
16. #10 Stop Management by Slogans ! • Stop slogan slaying • Zero Defects/ Never Fail • Quotas are a form of local optimization • Read the Goal
17. #11 Supervisors must change from sheer numbers to quality ! • Workers must feel pride in what they do • Intent not demand driven management • Quantity focus creates volume but not quality
18. #12 Abolishment of the annual or merit rating and MBO’s ! • Deming hated MBO’s • Deming’s ideas stemmed from(NP) • Management should not be driven by determinism • Another expression of mgmt by intent
19. #13 Institute a vigorous program of education and self-improvement ! • Kaizen (Self Improvement) • Kata (Vigorous Self Improvement) • Moving from improvement to an art form
20. #14 The transformation is everybody's job ! • Back to the AIM/Goal/Why • Transformation must be global • If one org optimized it is local optima • Global optima eats local optima for breakfast