Here comes 2024. Budgets have been cut, positions have been eliminated, and IT organizations are expected to do much more with much less, again. IT departments toil away tirelessly to just keep the infrastructure online, their applications maintained and reliable, often to unrealistic levels (99999999) with very little time to spare for innovation on new products and even improvement of the existing ones.
Despite this (or perhaps because of this) it’s incredibly difficult for IT to convince the business to fund any investment in paying down the technical debt, or improving the platform and reliability.