Carrying out Usability tests

Transcript

1. Carrying out usability tests Thelma Dike Treford.org
2. To start off, we’re going to do a little exercise Treford.org
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4. What did you see ? first Treford.org
5. Treford.org This is the 5-seconds test The 5-seconds test is a method of usability testing that’s . There are other methods like the . used to guage a users first response to a screen Question Test, Navigation Test, Click Test, Preference Test, A/B Test
6. Treford.org The only way to get UX design right is to test it. - Nielsen Norman Group
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8. Treford.org What is Usability testing? Usability testing is the process of assessing a product or interface prototype with a group of representative users. It is a crucial part of the user-centered design process. A one-on-one usability test can quickly reveal an immense amount of information about how people use a prototype, whether functional, mockup, or just paper. They come in many forms; from casual cafeteria studies, to formal lab testing, remote online task-based studies and more.
9. Treford.org How does this work? A list of tasks to be accomplished are set by the researcher. These tasks are then carried out by the selected users, under the observation of the researcher. There’d be recordings and notes taken for future references and analysis. After a number of these tests, researchers compare the observations, collecting the most common issues into a list of functionality and presentation problems.
10. Treford.org Why Usability testing? 6 It is 6 You the user$ 6 It is . affordable$ are not convincing
11. Treford.org Goals of Usability testing? Usability testing leads to creating the right product and experience. t in your productV t Discover and independently; also the to complete that taskV t See with your productV t Identify changes required to . Identify flaws whether participants can complete tasks successfully duration it takes how satisfied users are improve user performance and satisfaction
12. Treford.org Qualitative collecting insights, findings, and anecdotes usability testing is focused on about how people use the product or service. Best for discovering problems in the user experience. Quantitative collecting metrics task success time on task usability testing is focused on that describe the user experience. The two common metrics usually tracked are and . Types of Usability Testing
13. Treford.org In-person usability tests is a formal live testing of representative users. It requires an empathetic moderator to note testers experiences. Remote require less time and money moderated unmoderated usability tests are popular because they often than in-person studies. There are two types of remote usability testing: and . Remote vs In-person
14. Treford.org ) Create your ) your test pla ) participant ) testin ) findings prototypG Prepare Recruit Moderate/facilitate Analyze How to conduct Usability Testing
15. Treford.org Get the designs you’ll like to use ready. if it’s a prototype, ensure everything is properly linked and ready. Create your prototype
16. Treford.org Set the that you’ll like to achieve. Define how you’ll like to test - . and prioritize the most important ones goals or objectives remote or inperson Set user tasks Prepare your test plan
17. Treford.org Define your . Use and questionnaires to find suitable candidates. . Find contacts through user groups. participant requirements surveys Advertise and offer incentives Recruit participants
18. Treford.org Send reminders to participants days/minutes prior to the testing time scheduled so they don’t forget. Bring in participants and colleagues. Introduce & welcome users to the session, confirm their names. mention team members or observers. Ask for consent and permission to record. Then ask user to share their screen to start. Facilitate testing
19. Treford.org Analyze findings
20. Treford.org É È Time É Recruiting CostsÈ É Participant CompensationÈ É Rental Costs. Factors to consider when budgeting for your test
21. Treford.org Tips to carrying out usability testing S and let the users struggleP S Ask questionE S if you need toP S Try the and methodsP S the task/plan list verbatim. Keep shut S Say okay and yeah oftenP reverse Use pauses and silences Echo, Boomerand columbo Don’t follow
22. Now it’s time to get our hands dirty. Treford.org