Building Blocks of a Knowledge Work Culture - NDC London 2016

Building Blocks of a Knowledge Work Culture - NDC London 2016

Re-designed presentation on Autonomy, Connection, Excellence, and Diversity. This version shows a bit more about the management styles appropriate in different domains of complexity, connects knowledge work to Complicated & Complex, and then walks through the Building Blocks.

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Michael (Doc) Norton

January 13, 2016
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Transcript

  1. 10.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Chaos unknowable unknowns Coordination
  2. 11.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices
  3. 12.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command
  4. 13.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated
  5. 14.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns
  6. 15.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices
  7. 16.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration
  8. 17.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex
  9. 18.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns
  10. 19.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices
  11. 20.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation
  12. 23.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Knowledge Work
  13. 24.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central Distributed Authority
  14. 31.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central Distributed Authority
  15. 32.

    #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Extrinsic Intrinsic Motivators
  16. 33.

    #ndclondon / #CultureACED / @DocOnDev three factors lead to better

    performance & personal satisfaction… AUTONOMY MASTERY PURPOSE
  17. 34.

    #ndclondon / #CultureACED / @DocOnDev three factors lead to better

    performance & personal satisfaction… AUTONOMY MASTERY PURPOSE individual
  18. 35.

    #ndclondon / #CultureACED / @DocOnDev three factors lead to better

    individual performance & personal satisfaction… AUTONOMY MASTERY PURPOSE
  19. 36.

    #ndclondon / #CultureACED / @DocOnDev four factors l e a

    d t o b e t t e r t e a m performance & collective satisfaction… AUTONOMY CONNECTION EXCELLENCE DIVERSITY
  20. 37.

    #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four

    factors lead to better team performance & c o l l e c t i v e satisfaction…
  21. 38.

    #ndclondon / #CultureACED / @DocOnDev AUTONOMY • Doers Decide •

    Simple Rules / Guidelines • High Fluidity • Accountable to Team
  22. 39.

    #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four

    factors lead to better team performance & c o l l e c t i v e satisfaction…
  23. 40.

    #ndclondon / #CultureACED / @DocOnDev CONNECTION • Start with Why

    • Decentralized Communication • Easy Access to Information • Listening to Customer
  24. 41.

    #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four

    factors lead to better team performance & c o l l e c t i v e satisfaction…
  25. 42.

    #ndclondon / #CultureACED / @DocOnDev EXCELLENCE • Know the Goal

    • See Progress • Adequately Challenged • Learning Organization
  26. 43.

    #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four

    factors lead to better team performance & c o l l e c t i v e satisfaction…
  27. 44.

    #ndclondon / #CultureACED / @DocOnDev DIVERSITY • Diversity of Thought

    • Cross-Disciplined Teams • Parallel Thinking • Define “Culture Fit”
  28. 45.

    #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four

    factors lead to better team performance & c o l l e c t i v e satisfaction…
  29. 47.
  30. 49.

    #ndclondon / #CultureACED / @DocOnDev • “Drive” by Daniel Pink

    - http://amzn.to/1LWkKhI • “Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1 • “Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq • “Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9 • “The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ • “Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX • “Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy • “The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus • “Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ • “Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ • Job Characteristic Theory - https://en.wikipedia.org/wiki/ Job_characteristic_theory • Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory • ERG Theory - https://en.wikipedia.org/wiki/ERG_theory • Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory • Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y • Deming’s Key principles - https://en.wikipedia.org/wiki/ W._Edwards_Deming#Key_principles • Self-determination Theory - https://en.wikipedia.org/wiki/Self- determination_theory • Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem • Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/ Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf • Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why- incentive-plans-cannot-work • Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http:// courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf • NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html Reference Material
  31. 50.

    #ndclondon / #CultureACED / @DocOnDev • Happy Boy - https://pixabay.com/

    static/uploads/photo/ 2013/11/24/11/27/ people-217246_640.jpg • Cookies - https://pixabay.com/static/ uploads/photo/2010/12/13/09/51/ cookies-1805_640.jpg • Sad Boy - https://pixabay.com/static/ uploads/photo/2013/11/24/11/27/ sad-217252_640.jpg • Money - https://www.flickr.com/ photos/epsos/8463683689/sizes/l • Compass and Map - https:// www.flickr.com/photos/calsidyrose/ 4925267732/sizes/l images