Building Blocks of a Knowledge Work Culture - NDC London 2016

Re-designed presentation on Autonomy, Connection, Excellence, and Diversity. This version shows a bit more about the management styles appropriate in different domains of complexity, connects knowledge work to Complicated & Complex, and then walks through the Building Blocks.

Transcript

1. #ndclondon / #CultureACED / @DocOnDev The building blocks of a knowledge work culture
2. #ndclondon / #CultureACED / @DocOnDev Doc Norton, CEO doc@wearecto2.com @DocOnDev #ndclondon / #CultureACE / @DocOnDev
3. #ndclondon / #CultureACED / @DocOnDev work Types and management
4. #ndclondon / #CultureACED / @DocOnDev cynefin
5. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious
6. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns
7. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices
8. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination
9. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Chaos Coordination
10. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Chaos unknowable unknowns Coordination
11. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices
12. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command
13. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated
14. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns
15. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices
16. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration
17. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex
18. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns
19. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices
20. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation
21. #ndclondon / #CultureACED / @DocOnDev Knowledge work is Complicated or Complex
22. #ndclondon / #CultureACED / @DocOnDev your work is Complicated or Complex
23. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Knowledge Work
24. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central Distributed Authority
25. #ndclondon / #CultureACED / @DocOnDev motivation and Performance
26. #ndclondon / #CultureACED / @DocOnDev games for fun
27. #ndclondon / #CultureACED / @DocOnDev rewards for success
28. #ndclondon / #CultureACED / @DocOnDev Took away the rewards
29. #ndclondon / #CultureACED / @DocOnDev financial incentives
30. #ndclondon / #CultureACED / @DocOnDev choice incentives
31. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central Distributed Authority
32. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Extrinsic Intrinsic Motivators
33. #ndclondon / #CultureACED / @DocOnDev three factors lead to better performance & personal satisfaction… AUTONOMY MASTERY PURPOSE
34. #ndclondon / #CultureACED / @DocOnDev three factors lead to better performance & personal satisfaction… AUTONOMY MASTERY PURPOSE individual
35. #ndclondon / #CultureACED / @DocOnDev three factors lead to better individual performance & personal satisfaction… AUTONOMY MASTERY PURPOSE
36. #ndclondon / #CultureACED / @DocOnDev four factors l e a d t o b e t t e r t e a m performance & collective satisfaction… AUTONOMY CONNECTION EXCELLENCE DIVERSITY
37. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
38. #ndclondon / #CultureACED / @DocOnDev AUTONOMY • Doers Decide • Simple Rules / Guidelines • High Fluidity • Accountable to Team
39. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
40. #ndclondon / #CultureACED / @DocOnDev CONNECTION • Start with Why • Decentralized Communication • Easy Access to Information • Listening to Customer
41. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
42. #ndclondon / #CultureACED / @DocOnDev EXCELLENCE • Know the Goal • See Progress • Adequately Challenged • Learning Organization
43. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
44. #ndclondon / #CultureACED / @DocOnDev DIVERSITY • Diversity of Thought • Cross-Disciplined Teams • Parallel Thinking • Define “Culture Fit”
45. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
46. #ndclondon / #CultureACED / @DocOnDev Comments or Questions? AUTONOMY CONNECTION EXCELLENCE DIVERSITY
47. #ndclondon / #CultureACED / @DocOnDev Doc Norton, CEO doc@wearecto2.com @DocOnDev #ndclondon / #CultureACE / @DocOnDev thank you!
48. #ndclondon / #CultureACED / @DocOnDev The building blocks of a knowledge work culture
49. #ndclondon / #CultureACED / @DocOnDev • “Drive” by Daniel Pink - http://amzn.to/1LWkKhI • “Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1 • “Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq • “Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9 • “The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ • “Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX • “Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy • “The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus • “Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ • “Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ • Job Characteristic Theory - https://en.wikipedia.org/wiki/ Job_characteristic_theory • Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory • ERG Theory - https://en.wikipedia.org/wiki/ERG_theory • Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory • Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y • Deming’s Key principles - https://en.wikipedia.org/wiki/ W._Edwards_Deming#Key_principles • Self-determination Theory - https://en.wikipedia.org/wiki/Self- determination_theory • Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem • Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/ Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf • Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why- incentive-plans-cannot-work • Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http:// courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf • NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html Reference Material
50. #ndclondon / #CultureACED / @DocOnDev • Happy Boy - https://pixabay.com/ static/uploads/photo/ 2013/11/24/11/27/ people-217246_640.jpg • Cookies - https://pixabay.com/static/ uploads/photo/2010/12/13/09/51/ cookies-1805_640.jpg • Sad Boy - https://pixabay.com/static/ uploads/photo/2013/11/24/11/27/ sad-217252_640.jpg • Money - https://www.flickr.com/ photos/epsos/8463683689/sizes/l • Compass and Map - https:// www.flickr.com/photos/calsidyrose/ 4925267732/sizes/l images