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Building Blocks of a Knowledge Work Culture - NDC London 2016

Building Blocks of a Knowledge Work Culture - NDC London 2016

Re-designed presentation on Autonomy, Connection, Excellence, and Diversity. This version shows a bit more about the management styles appropriate in different domains of complexity, connects knowledge work to Complicated & Complex, and then walks through the Building Blocks.

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Michael (Doc) Norton

January 13, 2016
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Transcript

  1. #ndclondon / #CultureACED / @DocOnDev The building blocks of a

    knowledge work culture
  2. #ndclondon / #CultureACED / @DocOnDev Doc Norton, CEO doc@wearecto2.com @DocOnDev

    #ndclondon / #CultureACE / @DocOnDev
  3. #ndclondon / #CultureACED / @DocOnDev work Types and management

  4. #ndclondon / #CultureACED / @DocOnDev cynefin

  5. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious

  6. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns

  7. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices
  8. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination
  9. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Chaos Coordination
  10. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Chaos unknowable unknowns Coordination
  11. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices
  12. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command
  13. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated
  14. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns
  15. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices
  16. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration
  17. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex
  18. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns
  19. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices
  20. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation
  21. #ndclondon / #CultureACED / @DocOnDev Knowledge work is Complicated or

    Complex
  22. #ndclondon / #CultureACED / @DocOnDev your work is Complicated or

    Complex
  23. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Knowledge Work
  24. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central Distributed Authority
  25. #ndclondon / #CultureACED / @DocOnDev motivation and Performance

  26. #ndclondon / #CultureACED / @DocOnDev games for fun

  27. #ndclondon / #CultureACED / @DocOnDev rewards for success

  28. #ndclondon / #CultureACED / @DocOnDev Took away the rewards

  29. #ndclondon / #CultureACED / @DocOnDev financial incentives

  30. #ndclondon / #CultureACED / @DocOnDev choice incentives

  31. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central Distributed Authority
  32. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best

    Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Extrinsic Intrinsic Motivators
  33. #ndclondon / #CultureACED / @DocOnDev three factors lead to better

    performance & personal satisfaction… AUTONOMY MASTERY PURPOSE
  34. #ndclondon / #CultureACED / @DocOnDev three factors lead to better

    performance & personal satisfaction… AUTONOMY MASTERY PURPOSE individual
  35. #ndclondon / #CultureACED / @DocOnDev three factors lead to better

    individual performance & personal satisfaction… AUTONOMY MASTERY PURPOSE
  36. #ndclondon / #CultureACED / @DocOnDev four factors l e a

    d t o b e t t e r t e a m performance & collective satisfaction… AUTONOMY CONNECTION EXCELLENCE DIVERSITY
  37. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four

    factors lead to better team performance & c o l l e c t i v e satisfaction…
  38. #ndclondon / #CultureACED / @DocOnDev AUTONOMY • Doers Decide •

    Simple Rules / Guidelines • High Fluidity • Accountable to Team
  39. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four

    factors lead to better team performance & c o l l e c t i v e satisfaction…
  40. #ndclondon / #CultureACED / @DocOnDev CONNECTION • Start with Why

    • Decentralized Communication • Easy Access to Information • Listening to Customer
  41. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four

    factors lead to better team performance & c o l l e c t i v e satisfaction…
  42. #ndclondon / #CultureACED / @DocOnDev EXCELLENCE • Know the Goal

    • See Progress • Adequately Challenged • Learning Organization
  43. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four

    factors lead to better team performance & c o l l e c t i v e satisfaction…
  44. #ndclondon / #CultureACED / @DocOnDev DIVERSITY • Diversity of Thought

    • Cross-Disciplined Teams • Parallel Thinking • Define “Culture Fit”
  45. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four

    factors lead to better team performance & c o l l e c t i v e satisfaction…
  46. #ndclondon / #CultureACED / @DocOnDev Comments or Questions? AUTONOMY CONNECTION

    EXCELLENCE DIVERSITY
  47. #ndclondon / #CultureACED / @DocOnDev Doc Norton, CEO doc@wearecto2.com @DocOnDev

    #ndclondon / #CultureACE / @DocOnDev thank you!
  48. #ndclondon / #CultureACED / @DocOnDev The building blocks of a

    knowledge work culture
  49. #ndclondon / #CultureACED / @DocOnDev • “Drive” by Daniel Pink

    - http://amzn.to/1LWkKhI • “Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1 • “Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq • “Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9 • “The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ • “Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX • “Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy • “The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus • “Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ • “Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ • Job Characteristic Theory - https://en.wikipedia.org/wiki/ Job_characteristic_theory • Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory • ERG Theory - https://en.wikipedia.org/wiki/ERG_theory • Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory • Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y • Deming’s Key principles - https://en.wikipedia.org/wiki/ W._Edwards_Deming#Key_principles • Self-determination Theory - https://en.wikipedia.org/wiki/Self- determination_theory • Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem • Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/ Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf • Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why- incentive-plans-cannot-work • Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http:// courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf • NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html Reference Material
  50. #ndclondon / #CultureACED / @DocOnDev • Happy Boy - https://pixabay.com/

    static/uploads/photo/ 2013/11/24/11/27/ people-217246_640.jpg • Cookies - https://pixabay.com/static/ uploads/photo/2010/12/13/09/51/ cookies-1805_640.jpg • Sad Boy - https://pixabay.com/static/ uploads/photo/2013/11/24/11/27/ sad-217252_640.jpg • Money - https://www.flickr.com/ photos/epsos/8463683689/sizes/l • Compass and Map - https:// www.flickr.com/photos/calsidyrose/ 4925267732/sizes/l images