people, process and technology that maps, optimizes, visualizes, measures, and governs business value flow through heterogeneous software delivery pipelines from idea through development and into production.” Forrester Delighted customers mean higher organizational performance Optimizing value flow and realization results in sublime customer experience Value stream management optimizes value flow and realization
Outcomes (customer experience) Flow is the journey of work from idea to realization. Its travel should be friction-free. It’s a continuous steady stream of value for customers. Realization is the fulfillment of desired outcomes. It’s when a customer experiences the value intended. • Speed of flow • Frequency of delivery • Waste in the value stream • The work types underway • Customers actively using capability • Rate at which new customers arrive • Customers’ description of experience • Value stream finance health