In game mobile support using helpshift

Full stack CRM for your mobile apps. Enabling you to keep track, reduce help tickets, provide exceptional customer support and increase retention.

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1. Full stack CRM for your mobile games Trusted by
2. BRING CUSTOMER SUPPORT RIGHT INTO YOUR GAME Make it easy for your players to contact you with in-app messaging.
3. BRING PLAYERS BACK INTO YOUR GAME Have a direct line of communication with your players using in-app and push notifications.
4. SOLVE COMMON PROBLEMS BEFORE THEY BECOME ISSUES With in-app native and searchable FAQ, Helpshift enables players to self- serve and deflect up to 90% of incoming ticket volume.
5. PERSONALIZE YOUR CUSTOMER SUPPORT BASED ON PLAYER’S LANGUAGE Our knowledge base is fully internationalized, allowing you to automatically cater content based on your player’s language preferences. Our SDK supports 34 languages out of the box
6. DIVERT NEGATIVE RATINGS AS PRIVATE FEEDBACK Enable your players to send you feedback privately via Helpshift instead of posting them in the app store.
7. DON’T INTERROGATE YOUR PLAYERS, PROVIDE SOLUTIONS INSTEAD Helpshift collects necessary device and diagnostic information, helping agents resolve customer issues up to 70% faster. Key benefits • Get detailed player device, app and location information • Use data intelligently to reduce time to first response
8. GET A 360° VIEW OF YOUR PLAYER With Helpshift you can collect real-time data about how your players are interacting with your app. Custom metadata allows you to pass key-value pairs of useful data to track relevant player information.
9. ANALYTICS Get a pulse of how players are interacting with in-app support. See metrics on how many players open help, self-serve or file tickets.
10. ADVANCED ANALYTICS Get complete insight into your support team’s performance.
11. ADVANCED ANALYTICS Track how players are interacting with your knowledge base. Understand which content is working better for your players and what needs updating.
12. ENABLE YOUR TEAM TO GET MORE DONE Helpshift’s custom workflows and team management features allow your team to better organize and manage large ticket volumes.
13. WEB & EMAIL SUPPORT Helpshift provides you with a fully customizable web support so your players can contact you on the web and also, over email. Embeddable Web Support Email Support
14. START ENGAGING WITH YOUR PLAYERS NOW helpshift.com