Scalable mobile customer support using helpshift

Full stack CRM for your mobile apps. Enabling you to keep track, reduce help tickets, provide exceptional customer support and increase retention.

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1. Full stack CRM for your mobile apps Trusted by
2. BRING CUSTOMER SUPPORT RIGHT INTO YOUR APP Make it easy for your users to contact you with in-app messaging.
3. BRING USERS BACK INTO YOUR APP Have a direct line of communication with your users using in-app and push notifications.
4. SOLVE COMMON PROBLEMS BEFORE THEY BECOME ISSUES With in-app native and searchable FAQ, Helpshift enables users to self-serve and deflect up to 90% of incoming ticket volume.
5. PERSONALIZE YOUR CUSTOMER SUPPORT BASED ON USER’S LANGUAGE Our knowledge base is fully internationalized, allowing you to automatically cater content based on your player’s language preferences. Our SDK supports 34 languages out of the box
6. DIVERT NEGATIVE RATINGS AS PRIVATE FEEDBACK Enable your users to send you feedback privately via Helpshift instead of posting them in the app store.
7. DON’T INTERROGATE YOUR USERS, PROVIDE SOLUTIONS INSTEAD Helpshift collects necessary device and diagnostic information, helping agents resolve customer issues up to 70% faster. Key benefits • Get detailed user device, app and location information • Use data intelligently to reduce time to first response
8. GET A STEP-BY-STEP VIEW OF USER ACTIVITY Key benefits • Helps product managers better understand how users interact with the app • Makes it easier for QA Engineers to reproduce customer problems Track what a user was doing in the app, right before they contact customer support.
9. GET A 360° VIEW OF YOUR USER With Helpshift you can collect real-time data about how your users are interacting with your app. Custom metadata allows you to pass key-value pairs of useful data to track relevant user information.
10. ANALYTICS Get a pulse of how users are interacting with in-app support. See metrics on how many users open help, self-serve or file tickets.
11. ADVANCED ANALYTICS Get complete insight into your support team’s performance.
12. ADVANCED ANALYTICS Track how users are interacting with your knowledge base. Understand which content is working better for your users and what needs updating.
13. ENABLE YOUR TEAM TO GET MORE DONE Helpshift’s custom workflows and team management features allow your team to better organize and manage large ticket volumes.
14. WEB & EMAIL SUPPORT Helpshift provides you with a fully customizable web support so your users can contact you on the web and also, over email. Embeddable Web Support Email Support
15. START ENGAGING WITH YOUR USERS NOW helpshift.com