Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
AWS Executive Summit - Helpshift Story
Search
Helpshift Inc.
September 30, 2014
Technology
0
85
AWS Executive Summit - Helpshift Story
Presented at AWS Executive Summit Bangalore
Helpshift Inc.
September 30, 2014
Tweet
Share
More Decks by Helpshift Inc.
See All by Helpshift Inc.
Clojure for Functional Testing
helpshift
0
2.1k
How to build a data stack from scratch
helpshift
7
5.3k
Grouping similar messages using Topic Modelling
helpshift
0
1.9k
Scaling MongoDB to 10,000 rps & beyond
helpshift
0
3.3k
In game mobile support using helpshift
helpshift
0
220
Scalable mobile customer support using helpshift
helpshift
0
300
Other Decks in Technology
See All in Technology
DevOpsメトリクスとアウトカムの接続にトライ!開発プロセスを通して計測できるメトリクスの活用方法
ham0215
2
230
Hands-on Gemini, the Google DeepMind LLM
meteatamel
1
110
ServiceNow Knowledge 24の歩き方 EYストラテジー・アンド・コンサルティング
manarobot
0
190
Cloud Native Java with Spring Boot (CNCF Aarhus, April 2024)
thomasvitale
1
160
NgRx Signal Store
rainerhahnekamp
0
150
JSON攻略法.pdf
miyakemito
8
4.9k
[新卒向け研修資料] テスト文字列に「うんこ」と入れるな(2024年版)
infiniteloop_inc
2
11k
本当のAWS基礎
toru_kubota
0
500
Next'24 事例セッションの紹介とクラウド資格を活用したキャリア形成について語りMuscle
yasumuusan
1
430
Google Cloud の AI を支える裏側のインフラを垣間見る!
maroon1st
0
340
チームでロジカルシンキングに改めて向き合っている話 〜学習環境と実践⽅法〜
sansantech
PRO
2
2k
VSCodeの拡張機能を作っている話
ebarakazuhiro
1
300
Featured
See All Featured
Building Better People: How to give real-time feedback that sticks.
wjessup
355
18k
Bootstrapping a Software Product
garrettdimon
PRO
302
110k
Documentation Writing (for coders)
carmenintech
60
3.9k
The Invisible Side of Design
smashingmag
294
49k
Done Done
chrislema
178
15k
Creating an realtime collaboration tool: Agile Flush - .NET Oxford
marcduiker
14
1.5k
CSS Pre-Processors: Stylus, Less & Sass
bermonpainter
352
28k
What’s in a name? Adding method to the madness
productmarketing
PRO
16
2.6k
The Mythical Team-Month
searls
216
42k
Statistics for Hackers
jakevdp
789
220k
The World Runs on Bad Software
bkeepers
PRO
61
6.7k
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
eileencodes
125
32k
Transcript
Bangalore
Growing Fast at Mobile Scale The Helpshift Story Vinayak Hegde
Helpshift - What we do A SDK that makes it
easy for mobile users to contact support without leaving the app • Native • For iOS and Android
Helpshift - What we do Powerful admin dashboard equipped with
rich CRM features for teams large and small
Helpshift - What we do Data Driven CRM: Deliver deep
analytics and rich insights for teams to make plan and scale better
Helpshift by the Numbers − Serving 100Million+ Monthly Active Users
− Handling 4.3Billion+ Analytics events every month − Handling 4.2Million+ FAQs read every month − 300K+ Issues filed per month
Helpshift – Diverse Tech Stack
Helpshift – AWS services Amazon EC2 Elastic Load Balancer Route
53 Auto Scaling Amazon RDS Amazon Cloudsearch Amazon SNS Amazon Cloudfront Amazon S3
Helpshift - Innovate while growing fast • How to scale
fast – Handle spikes of multiple millions of events, issues, users – Unpredictable • How to experiment quickly – Form and validate hypothesis – Innovate quickly • How to manage cost – Capital efficiency and low capex
Key Benefits • Business Benefits – Spin up instances on-demand
– Agility & Faster go-to-market – Low upfront investment • Technical Benefits – Loose coupling – Resilient architecture – Elasticity to handle spiky traffic