AWS Executive Summit - Helpshift Story

Presented at AWS Executive Summit Bangalore

Transcript

1. Bangalore
2. Growing Fast at Mobile Scale The Helpshift Story Vinayak Hegde
3. Helpshift - What we do A SDK that makes it easy for mobile users to contact support without leaving the app • Native • For iOS and Android
4. Helpshift - What we do Powerful admin dashboard equipped with rich CRM features for teams large and small
5. Helpshift - What we do Data Driven CRM: Deliver deep analytics and rich insights for teams to make plan and scale better
6. Helpshift by the Numbers − Serving 100Million+ Monthly Active Users − Handling 4.3Billion+ Analytics events every month − Handling 4.2Million+ FAQs read every month − 300K+ Issues filed per month
7. Helpshift – Diverse Tech Stack
8. Helpshift – AWS services Amazon EC2 Elastic Load Balancer Route 53 Auto Scaling Amazon RDS Amazon Cloudsearch Amazon SNS Amazon Cloudfront Amazon S3
9. Helpshift - Innovate while growing fast • How to scale fast – Handle spikes of multiple millions of events, issues, users – Unpredictable • How to experiment quickly – Form and validate hypothesis – Innovate quickly • How to manage cost – Capital efficiency and low capex
10. Key Benefits • Business Benefits – Spin up instances on-demand – Agility & Faster go-to-market – Low upfront investment • Technical Benefits – Loose coupling – Resilient architecture – Elasticity to handle spiky traffic