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AWS Executive Summit - Helpshift Story
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Helpshift Inc.
September 30, 2014
Technology
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AWS Executive Summit - Helpshift Story
Presented at AWS Executive Summit Bangalore
Helpshift Inc.
September 30, 2014
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Transcript
Bangalore
Growing Fast at Mobile Scale The Helpshift Story Vinayak Hegde
Helpshift - What we do A SDK that makes it
easy for mobile users to contact support without leaving the app • Native • For iOS and Android
Helpshift - What we do Powerful admin dashboard equipped with
rich CRM features for teams large and small
Helpshift - What we do Data Driven CRM: Deliver deep
analytics and rich insights for teams to make plan and scale better
Helpshift by the Numbers − Serving 100Million+ Monthly Active Users
− Handling 4.3Billion+ Analytics events every month − Handling 4.2Million+ FAQs read every month − 300K+ Issues filed per month
Helpshift – Diverse Tech Stack
Helpshift – AWS services Amazon EC2 Elastic Load Balancer Route
53 Auto Scaling Amazon RDS Amazon Cloudsearch Amazon SNS Amazon Cloudfront Amazon S3
Helpshift - Innovate while growing fast • How to scale
fast – Handle spikes of multiple millions of events, issues, users – Unpredictable • How to experiment quickly – Form and validate hypothesis – Innovate quickly • How to manage cost – Capital efficiency and low capex
Key Benefits • Business Benefits – Spin up instances on-demand
– Agility & Faster go-to-market – Low upfront investment • Technical Benefits – Loose coupling – Resilient architecture – Elasticity to handle spiky traffic