Exploring Use Cases - Hypervoice Virtual Event - May 8th
Hypervoice founders and leaders speak on the exploration into Hypervoice use cases and demonstrate their latest products released or still under development.
Hypervoice adds the context and meaning to conversations that’s been missing so far; together they make the killer combination that will drive the next wave of innovation for the most valuable carrier asset, Voice.
Manufacturing Setting: An auto manufacturer refers back to discussion with vendor about an error in part design for a new car model to enforce penalties for manufacturing delays.
Field Service Setting: Brian takes a training course covering a new transformer that will be used to replace legacy equipment on power poles. Later, he is dispatched to repair damage from a severe storm and he must replace several of the old transformers with the new one.
Travel Blog Setting: The Mason family sets off on a European trip of a lifetime. To document and share their experience, they set up a blog for family and friends to follow their journey, posting videos, audio and text along the way.
Remote Insurance Adjuster Setting: Sharon calls her insurance agent, James to report a break-in at her apartment. Since James is across town, he uses real-time collaboration to complete a remote filing process.
12 Doctor Collaboration Setting: A team of oncologist need to discuss a patients biopsy results and blood tests. This cancer is compounded as she also has complications from CHF.
13 Remote Patient Care Collaboration Setting: The patient is at home after surgery and is experiencing problems with drainage and redness in the wound. Remote care solves problems quickly for the patient and cost effectively for the healthcare provider.
Lecture – putting all the pieces together Setting: Students in a high school or college course access teaching material, personal notes and the audio lecture in one on-line interface.
Analytics The Problem Sales people forget to log their calls in their CRM (e.g. SalesForce.com) resulting in incomplete analytics and missed business opportunities. The Solution - Integrated Call Logging When a sales person receives a call, this triggers a look-up using the called number and preferred CRM package. If the number matches one of the clients phone numbers, this creates a further trigger to display the calling clients information. In addition, all communications with clients are recorded and uploaded in real-time to Salesforce.com or the preferred CRM package.
In-Call Assistant The Problem Taking notes while driving is dangerous. What if you could activate an in-call assistant to take notes, transcribe the call to text and send you an email or MMS message when you hang up? The Solution - Voice Activated In-Call Assistant Through the power of your voice: record calls, take notes that upload to Evernote, listen and send email / SMS / IM / Tweet / to do list / blog posts, receive whisper meeting alerts during calls that only you hear, add people to calls, divert calls to other devices, check your calendar to add or change appointments, and lots more… Record this call [CHIME] This call is being recorded... Recording sent
Social Weaving The Opportunity Social Networking sites like Facebook and LinkedIn have changed the way people communicate. Rather than fight this movement, operators have an opportunity to integrate the mobile experience with these services to create brand continuity and stickiness with consumers. The Solution - Social Call Activity. Social Caller ID. With Ameche, operators can weave real-time voice and text conversations into social streams. For example, a service can be created that logs call activity and SMS messages to the users public or private activity feed on Facebook, allowing then to see all their conversations in one place. Called you mom on her birthday? You get a good daughter badge :-)" Another service could trigger a real-time call Social Caller ID window on LinkedIn with the callers profiles and latest activity steam. Ameche makes these types of real-time interaction very simple for operators to deploy using public APIs.
country’s #1 Public Radio Station” “The world’s #1 Voice Recorder” Public Media Voice Recorders Conferencing Government Webcasts Training Religious Call Centers Podcasts Lectures Hosted PBX Education Webinars Web RSS Mobile Stream API Speech & Knowledge Processing Platform Parallel process extract information
Recipient of the DemoGod Award by Demo.com (out of 70 startups) Prediction by Elliott Gould: “Call recording & indexing becomes the most popular feature of conference calls by 2016, adding value to calls & revenue to CSPs.” VoiceBase named as Global Top 100 company in their Start-Up Challenge Competition.
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