the increasing velocity of technical change, regulatory requirements, and shifting user paradigms, their reliance on Information Technology expertise, tools, and services continues to expand. THE RIGHT PLACE @ THE RIGHT TIME
Infrastructure & Security Market o More than $81B (€67B) directly addressable for Kaseya RAPIDLY GROWING MARKET o SMBs are in early stage of complete digital transformation o MSPs are the primary driver for this transformation COMPLETE, UNIQUE & EVER-EXPANDING SOLUTION o IT Complete only purpose-built solution for SMBs and MSPs o VERY high barrier to entry for competition at this point o 8 Acquisitions in the last 5 years, bolstering platform functions. OPERATIONAL EXCELLENCE o Efficient Go-to-Market tailored for SMB buying patterns o Geo-optimized R&D and G&A enables high growth, high margin FINANCIAL SUCCESS o Estimated 2020 revenue over ~$300M (€247M), EBITDA of ~$100M (€82M) o Over 35,000 customers worldwide o Adding over 1,200 new customers per quarter
activity during the pandemic as criminals prey on the confusion, remote-working shift, and new attack vectors. While the overall economy slipped dramatically, technology spending INCREASED as the world was forced to adapt to a new way of doing ALL business. MSPs using 3 or more IT Complete solutions grew 22 while beefing up their competitive defenses and overall efficiency profile. 5 % 3 % GDP TECH 22%
to be ‘back to normal’ within the 2nd quarter of 2021 as vaccines are spread and economic restrictions loosen. 90 % POLITICS & REGULATION 89 % 89% of SMBs expect increased regulation scrutiny following the pandemic, and plan to respond with increased spend on measures to comply with new regulations. 90% of SMB executives expect tech spending to level out, but still increase in 2021 as businesses take time to institutionalize the rapid changes and increase security/compliance spending.
service offerings since the start of Q2. 798 €44k €44k per MSP in additional revenue was recognized in that same time period, at an average systems/labor cost of only ~€5k .
banded together to overcome challenges. As IT workload increased to accommodate change in 2020, techs rose to the challenge. Changing Attitudes Q3 2020 Would you (Technician) adjust technical preferences for the good of the company? Yes No Yes No January 2020 September…
slipped dramatically, technology spending INCREASED as the world was forced to adapt to a new way of doing ALL business. 5 % 3 % GDP TECH BOTTOM LINE OPPORTUNITY for those providing IT Services. Today, we want to help you identify and capture that opportunity.
not just to work, but to survive (True/False)… Healthcare Telemedicine: Eye exams, physicals, orthopedics, etc. Doctors are forced to diagnose and treat remotely. Fitness facilities shifted to online live video classes as a way stay connected to customers and maintain operations. Fitness Traditional Dine-in Restaurants shifted rapidly to online orders, rapid/touchless pick-up, and delivery. Restaurants Architects, exterior designers, and solar installers are all using satellite imagery and VR to remotely generate designs. Home The New Normal 16% True 84% True Q4 2019 Q2 2020 Digital Transformation in the SMB today This transformation is 100% powered and enabled by IT The digital transformation initiatives vary by Industry
Remote Learning • Video Fitness • Digital Reservations • Online Shopping • Curbside Pickup • Online Therapy • Cloud Services 84 % of SMBs think the changes made in 2020 are here to stay.
358% increase in VPN & ‘Zoom’ traffic Since March 15 29% average reduction in SMB Revenue Since March 15 External Service Provider MSP Internal Service Provider IT
permanently DIGITAL-FIRST small business requires. Increase the total amount of work done in a given day through better efficiency. Reduce costs – both hard and soft - through better software deals and greater technician efficiency. 1 2 3 Modern IT Platform Requirements
functionality needed to fully support business needs. 2. A mix of non-integrated solutions from different vendors. 3. High-cost relative to value provided. 78 % IT professionals on whether current IT Platform meets their needs. 19 % Q2 2019 Q3 2020 Reasons for Concern: Massive Decline In Confidence
% CUSTOMER SATISFACTION INCREASE RMM, PSA, BDR, Security, Compliance, IT Documentation, Audit Kaseya has 66% more capability in its platform COMPREHENSIVE
fail to meet their expectations and business needs. Fail To Meet My Needs 88% of users have had an integration fail to ever function correctly. Never Worked 81% of users feel they were oversold on the functionality they could expect from an integrated solution. Functionality Oversold 74% of users have seen an integration abandoned within 36 months of implementation. Abandoned INTEGRATION Should be a 4-Letter Word!
by putting embedding critical documentation and passwords directly into PSA tickets and RMM remote control BACKUP & DR WITH RMM • Manage AND backup systems through the same interface ensuring both consistency and efficiency. AUTOMATED PASSWORD INJECTION • Leverage secure password vaults to automatically manage remote control logins WITHOUT manually cutting and pasting passwords across systems. Adding 6-8 each quarter… ARCHITECTED FOR EFFICIENCY % TECHNICIAN EFFICIENCY INCREASE …by increasing workflow automation - eliminating waste switching tasks UNIFIED FUSION MOBILE • Kaseya Fusion brings together PSA/Service Desk, RMM, Password Management & IT Documentation into a single app for technicians on the go. Workflow Integrations Has more than 78 workflow integrations…
of more than 25% of their work hours/day GET MORE DONE ARCHITECTED FOR EFFICIENCY % TECHNICIAN EFFICIENCY INCREASE …by increasing workflow automation - eliminating waste switching tasks
$ $ Kaseya solutions are (on average) 33% less costly than competing software offerings. Kaseya’s workflow integration saves over 25% of technician time, leading to tangible cost savings.
Administrative Overhead €600k 60% COGS (Software Kit – Products used to deliver services) €300k 30% MSP Profit Model Example Breakdown of Revenue vs. Expenses PROFIT: €100k 10% % CASH SAVINGS INCREASE ..by reducing software KIT costs – the tools you use to deliver services. COST EFFECTIVE
Administrative Overhead €600k 60% COGS (Software Kit – Products used to deliver services) €300k 30% MSP Profit Model Example Breakdown of Revenue vs. Expenses PROFIT: €100k 10% % CASH SAVINGS INCREASE ..by reducing software KIT costs – the tools you use to deliver services. COST EFFECTIVE Increase PROFIT by 100% with a simple switch in software. €200k 20%
IT complete increases technician efficiency by 25% or more IT Complete saves at least 30% of your software costs IT Complete Adds PROFIT to MSPs and BUDGET to INTERNAL IT
investment in our customers. 4,000+ Customers aided with government relief navigation, business guidance, and direct financial assistance. From PPE information to TruMethods coaching and financial programs, Kaseya remains committed to your success.
businesses – and the world – to function through a pandemic…all while having to be away from friends & family, acting as teacher, babysitter, home manager, parent, leader, and family psychiatrist.
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