Information revolution in government

Strataconf NY 2013

Transcript

1. James Stewart Head of Technology Government Digital Service @jystewart Tuesday, 29 October 13
2. James Abley Technical Architect Government Digital Service @jabley Tuesday, 29 October 13
3. We’re from the Government Digital Service GDS @jystewart Tuesday, 29 October 13
4. We’re part of the Cabinet Office GDS @jystewart Tuesday, 29 October 13
5. Which sits at the centre of the UK’s national government GDS @jystewart Tuesday, 29 October 13
6. We exist because of a letter... GDS @jystewart Tuesday, 29 October 13
7. GDS @jabley Tuesday, 29 October 13
8. GDS @jabley Tuesday, 29 October 13
9. GDS @jabley Tuesday, 29 October 13
10. It gave us a plan... GDS @jabley Tuesday, 29 October 13
11. Create GDS Fix publishing Fix transactions Go wholesale GDS @jystewart Tuesday, 29 October 13
12. GDS @jystewart GDS was formed in November 2011 Tuesday, 29 October 13
13. GDS @jystewart (though really we’d been there for 5 months by then) Tuesday, 29 October 13
14. GDS @jabley Open Tuesday, 29 October 13
15. GDS @jystewart Working in an agile way Tuesday, 29 October 13
16. GDS @jabley Multi- disciplinary teams Tuesday, 29 October 13
17. GDS @jystewart Focused on user needs Tuesday, 29 October 13
18. Our aim is to make services so good, people prefer to use them over the alternatives GDS @jabley Tuesday, 29 October 13
19. To deliver that we’ve taken on five big tasks... GDS @jystewart Tuesday, 29 October 13
20. GOV.UK GDS @jystewart Tuesday, 29 October 13
21. A single domain for government, the platform for everything 7m visitors a week, 600 publishers, with 5,000 more coming soon 2,500 code releases in our first year GDS @jystewart Tuesday, 29 October 13
22. Identity GDS @jabley Tuesday, 29 October 13
23. World-leading federated identity service Will provide proof of identity for 45 million users GDS @jabley Tuesday, 29 October 13
24. Technology GDS @jystewart Tuesday, 29 October 13
25. Reforming £6.7b technology spend 412,000 staff First year - £500m savings GDS @jystewart Tuesday, 29 October 13
26. Measurement GDS @jabley Tuesday, 29 October 13
27. GDS @jabley Tuesday, 29 October 13
28. Transformation GDS @jystewart Tuesday, 29 October 13
29. 25 of the most important transactions in government GDS @jystewart Tuesday, 29 October 13
30. GDS GDS @jabley Tuesday, 29 October 13
31. GDS GDS @jystewart Tuesday, 29 October 13
32. GDS GDS @jabley Tuesday, 29 October 13
33. GDS @jystewart Where to start? Tuesday, 29 October 13
34. GDS James GDS @jystewart Tuesday, 29 October 13
35. GDS 1. Start with needs* * user needs not government needs The design process must start with identifying and thinking about real user needs. We should design around those — not around the way the ‘official process’ is at the moment. We must understand those needs thoroughly — interrogating data, not just making assumptions — and we should remember that what users ask for is not always what they need https://www.gov.uk/designprinciples#first @jystewart Tuesday, 29 October 13
36. GDS @jystewart Tuesday, 29 October 13
37. GDS James Meet the “Need-o-tron 5000” GDS @jystewart Tuesday, 29 October 13
38. GDS James Not just about getting data GDS @jystewart Tuesday, 29 October 13
39. GDS @jystewart Tuesday, 29 October 13
40. GDS @jystewart How do we think about it? Tuesday, 29 October 13
41. GDS James Tools embed processes GDS @jystewart Tuesday, 29 October 13
42. GDS James Need-o-tron: a tool for a process GDS @jystewart Tuesday, 29 October 13
43. GDS @jystewart Tuesday, 29 October 13
44. GDS @jystewart Tuesday, 29 October 13
45. GDS @jystewart Tuesday, 29 October 13
46. GDS James GDS @jystewart Tuesday, 29 October 13
47. GDS James This data is infrastructure GDS @jystewart Tuesday, 29 October 13
48. Create GDS Fix publishing Fix transactions Go wholesale GDS @jystewart Tuesday, 29 October 13
49. GDS @jabley What transactions does the government have? Tuesday, 29 October 13
50. Tuesday, 29 October 13
51. GDS Cost @jabley Tuesday, 29 October 13
52. GDS 20 times lower than phone @jabley Tuesday, 29 October 13
53. GDS 30 times lower than postal @jabley Tuesday, 29 October 13
54. GDS 50 times lower than face-to-face @jabley Tuesday, 29 October 13
55. GDS Cost is not the only motivation @jabley Tuesday, 29 October 13
56. GDS How well are these transactions doing? @jabley Tuesday, 29 October 13
57. GDS @jabley Tuesday, 29 October 13
58. GDS This gave us a baseline @jabley Tuesday, 29 October 13
59. GDS This made us happy @jabley Tuesday, 29 October 13
60. GDS Helped move the needle @jabley Tuesday, 29 October 13
61. GDS Iterate @jabley Tuesday, 29 October 13
62. GDS @jabley What is the user need for the Performance Platform? Tuesday, 29 October 13
63. GDS @jabley Transparency Tuesday, 29 October 13
64. GDS @jabley Tuesday, 29 October 13
65. GDS @jabley Share Tuesday, 29 October 13
66. GDS @jabley Compare Tuesday, 29 October 13
67. GDS @jabley Tuesday, 29 October 13
68. GDS @jabley Tuesday, 29 October 13
69. GDS @jabley Provoke discussion Tuesday, 29 October 13
70. GDS @jabley Tuesday, 29 October 13
71. GDS @jabley Tuesday, 29 October 13
72. GDS @jabley http://www.hankstruckpictures.com/pix/trucks/len_rogers/2007/01/daf-mail.jpg Tuesday, 29 October 13
73. GDS @jabley Improve Tuesday, 29 October 13
74. GDS @jabley Make decisions based on data Tuesday, 29 October 13
75. GDS @jabley Aggregate the data Tuesday, 29 October 13
76. GDS @jabley Enable others to play too Tuesday, 29 October 13
77. GDS @jabley Be a tool- builder Tuesday, 29 October 13
78. GDS @jabley Tuesday, 29 October 13
79. James Stewart James Abley Government Digital Service @jystewart / @jabley Tuesday, 29 October 13