$30 off During Our Annual Pro Sale. View Details »

How to Make Your Users Your New Device Managers

Jamf
November 13, 2019
24

How to Make Your Users Your New Device Managers

Jamf

November 13, 2019
Tweet

Transcript

  1. © JAMF Software, LLC
    How To Make Your Users Your New
    Device Managers
    1:30 - 2:15 p.m.
    UP NEXT

    View Slide

  2. View Slide

  3. Your logo here
    275 x 100 max
    © JAMF Software, LLC
    Joseph Jenkins
    Systems Programmer/Analyst

    NC State University Libraries
    275x275

    head shot

    View Slide

  4. Your logo here
    275 x 100 max
    © JAMF Software, LLC
    How To Make Your Users Your New
    Device Managers
    Presentation agenda:

    Overview of Self Service at the NC State University Libraries

    Dealing with the doubters (Self Service won’t work because…)

    Integration of Custom Trigger Policies with Self Service

    Empowering others and stepping back

    View Slide

  5. Your logo here
    275 x 100 max
    © JAMF Software, LLC
    In the beginning, there was darkness…
    Inspirational quote from the days before Self
    Service:

    “IT is easy. Anyone can do IT. It’s like riding a bike… except the
    bike’s on fire… you’re on fire… everything is on fire… and you’re
    in Hell…”

    - Anonymous

    View Slide

  6. Your logo here
    275 x 100 max
    © JAMF Software, LLC
    In the beginning, there was darkness…
    Service Model Before Self Service:

    User submits software request

    IT packages software

    IT dispatches technician to install, or pushes the install

    Escalations, competing priorities, and unhappy users…oh my

    Enter Self Service…

    View Slide

  7. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Overview of Self Service at NC State
    University Libraries
    Deploy Software

    Deploy Software Updates

    Update Inventory

    Deploy common issue fixes

    Pretty standard fare…but…

    View Slide

  8. Your logo here
    275 x 100 max
    © JAMF Software, LLC
    Dealing with the doubters
    Self Service won’t work because:

    My software has to be pre-installed

    The software install takes too long

    There will be confusion if all software is not available

    If the install fails, then users don’t have the software they need

    View Slide

  9. Your logo here
    275 x 100 max
    © JAMF Software, LLC
    Dealing with the doubters
    Self Service WILL work because:

    Empower users to create the environment they want

    Large installs with long install times can be automated

    Change the narrative: all software IS available in Self Service

    If the install fails, then IT needs to know to check the installer

    And the cherry on top…

    View Slide

  10. Your logo here
    275 x 100 max
    © JAMF Software, LLC
    Dealing with the doubters
    Self Service WILL work because:

    By having a smaller install base, costs can be cut by purchasing
    smaller hard drives. $$$$$

    View Slide

  11. Your logo here
    275 x 100 max
    © JAMF Software, LLC
    780 px
    650 px
    Max image dimensions
    Integrating Custom Trigger Policies
    The Libraries uses
    custom trigger policies
    for all policy
    deployments

    View Slide

  12. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Custom Trigger Software
    • Needed a method of install that would work for terminal,
    prestage enrollment, and Self Service without creating multiple
    install policies for the same package
    • Needed ability to scope installs for different licenses applying
    to different types of users (i.e. staff and patrons)
    • Needed a single Self Service policy that would serve all users,
    and use script logic to determine license type

    View Slide

  13. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Multiple License Example

    View Slide

  14. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Multiple License Example

    View Slide

  15. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Multiple License Example

    View Slide

  16. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Multiple License Example

    View Slide

  17. Your logo here
    275 x 100 max
    © JAMF Software, LLC
    Self Service - Beyond Software Installs
    Self Service is more
    than a software
    deployment tool for
    us.

    View Slide

  18. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Update Location
    • Location Update is part of device deployments for users
    • User is prompted for Building, Room and Owner ID
    • Information is collected via Jamf Recon command and
    computer object is updated in the Jamf Server

    View Slide

  19. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Update Location

    View Slide

  20. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Update Location

    View Slide

  21. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Update Location
    • Policy runs a script to collect information via AppleScript
    prompts called from oascript command in a shell script
    • Runs command to pass variables: 

    jamf recon -room ROOMNAMEHERE -endUsername
    OWNERIDHERE
    • Full script available at: 

    https://www.jamf.com/jamf-nation/discussions/29146/scripts-
    for-use-with-custom-trigger-policies

    View Slide

  22. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Nuke Computer
    • Runs a Custom Trigger policy to wipe the device, and install the
    latest supported OS
    • Use of the same Custom Trigger allows a reusable command to
    be run in Self Service, push via Apple Remote Desktop, or call
    from the Terminal
    • Computer wipes, then re-enrolls in Jamf and reconfigures itself
    “automagically”

    View Slide

  23. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Nuke Computer

    View Slide

  24. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Nuke Computer

    View Slide

  25. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Nuke Computer

    View Slide

  26. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Nuke Computer

    View Slide

  27. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Self Service - Nuke Computer

    View Slide

  28. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Empowering Others and Stepping Back
    Cultural Challenges We Are Overcoming By Embracing A Self
    Service-First Mentality
    Onsite response giving way to Service Deliverables - “It’s in Self
    Service”
    User education - “It’s OK to click the Install button”
    Dark Lord of IT no more - “Our job is to make our job
    obsolete”
    Let It Go

    View Slide

  29. © JAMF Software, LLC
    Your logo here
    275 x 100 max
    Links of Interest
    • JNUC 2018 Presentation on the use of Custom Triggers at the
    NC State University Libraries:

    https://www.jamf.com/resources/videos/utilizing-custom-
    trigger-policies-for-device-configuration/
    • Jamf Nation Discussion for scripts used with the Libraries’
    Custom Trigger Policies:

    https://www.jamf.com/jamf-nation/discussions/29146/scripts-
    for-use-with-custom-trigger-policies

    View Slide

  30. Your logo here
    275 x 100 max
    © JAMF Software, LLC
    QUESTIONS?

    View Slide

  31. © JAMF Software, LLC
    Thank you for listening!
    Give us feedback by
    completing the 2-question
    session survey in the JNUC
    2019 app.
    UP NEXT
    How Device Management Can Help Better
    Your Security Posture
    2:45 - 3:30 p.m.

    View Slide