Jamf Cloud: Under the Hood

Transcript

1. © JAMF Software, LLC
   Jamf Cloud - Under the Hood
   
   1:30 - 2:15 pm
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3. © JAMF Software, LLC
   Todd Ebersviller
   VP of Cloud & Delivery
   
   Jamf
   275x275
   
   head shot
   

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4. © JAMF Software, LLC
   Availability Guaranteed
   
   Our commitment to all Jamf
   Cloud customers
   
   Jamf Pro, School, Now, and
   even Protect
   
   Externally monitored 24x7x365
   99.9%
   Jamf Cloud SLA
   

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5. © JAMF Software, LLC
   Jamf Cloud | Global Staffing
   Global follow the sun support
   supporting Jamf Cloud customers
   
   Minneapolis, Minnesota
   
   Eau Claire, Wisconsin
   
   Amsterdam, The Netherlands
   
   Katowice, Poland
   
   Sydney, Australia
   
   Tokyo, Japan
   
   

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6. © JAMF Software, LLC
   Japan
   Australia
   Germany
   United States, East Coast
   Jamf Pro | Region Availability
   

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7. © JAMF Software, LLC
   Jamf Cloud | Global Footprint
   Jamf Government Cloud
   United Kingdom
   United States, West Coast
   Jamf Pro | Region Availability
   

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8. © JAMF Software, LLC
   Jamf School | Region Availability
   United States, East Coast Germany
   Australia
   

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9. © JAMF Software, LLC
   Jamf Cloud Distribution Service
   Distribute software packages to
   devices anywhere
   
   Global content delivery network
   
   All Jamf Cloud regions support JCDS
   
   No throttling imposed
   
   Included for all Jamf Cloud customers
   

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10. © JAMF Software, LLC
    Jamf Cloud Distribution Service
    Feb 6: 7 new Edge locations across United
    States and France
    
    June 18: 7 new Edge locations in North
    America, Europe, and Australia
    
    May 7: 11 new Edge locations in India, Japan,
    and the United States
    
    Jun 18: Seven new Edge locations in North
    America, Europe, and Australia
    
    Aug 13: First Edge location in Tel Aviv
    
    Aug 27: First Edge location in Bahrain
    
    Sept 4: First Edge location in Portugal
    
    Sept 19: First Edge location in Shenzhen, China
    
    Oct 21: First Edge location in Belgium
    
    Oct 24: 200 new Edge locations in Colombia,
    Chile, and Argentina
    

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11. © JAMF Software, LLC
    Application Performance Monitoring
    
    Server Monitoring
    
    JMX Monitoring
    
    Service Monitoring
    
    End User Monitoring
    
    Incident Communication Tooling
    
    Incident Management & Alerting
    
    Enterprise Logging
    
    Java Optimization Tooling
    
    AWS Config - Monitoring & Enforcement
    Monitoring & Observability
    

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12. © JAMF Software, LLC
    Staffing & Training
    Systems engineers: Tomcat experts, logging, monitoring, alerting, etc.
    
    Automation engineers: Build & maintain an infrastructure as code environment
    
    Security engineers: Protect the network, security lifecycle management, audit
    
    Infrastructure engineers: Linux administration + Cloud development (AWS/GCP)
    
    Software engineers: Java development experts
    
    Database engineers: Design and build expertise for MySQL
    

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13. © JAMF Software, LLC
    Subject Matter Expertise
    Dynamic instance & storage sizing
    
    Java optimization experts

    Heap, Garbage Collection (Serial Collector, Throughput
    (Parallel Collector), Concurrent Mark-Sweep (CMS),
    Garbage First collector, G1 GC Log Analysis, Thread
    optimization
    
    Database expertise

    innoDB optimization, buffer pool management, caching
    settings, max connection configuration, slow query
    monitoring
    
    Troubleshooting

    Thread dump analysis, Core dump analysis, log
    management, health analysis automation
    

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14. © JAMF Software, LLC
    Under the Hood of Jamf Cloud
    

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15. © JAMF Software, LLC
    275x275
    
    head shot
    Kraig Schroth
    Technical Program Manager
    
    Jamf
    275x275
    
    head shot
    275x275
    
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    275x275
    
    head shot
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    David Suehring
    Supervisor, Cloud Engineering
    
    Jamf
    Bryson Tyrrell
    Systems Development Engineer
    
    Jamf
    Cory Mahder
    Supervisor, Operations Engineering
    
    Jamf
    Jesse Dunn
    Cloud Operations Engineer
    
    Jamf
    

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16. © JAMF Software, LLC
    Hosting at Scale
    
    Cascading Failures
    
    Custom Tooling To Support
    
    Java Tuning
    
    Java Upgrading (Java 8->Java11)
    
    Infrastructure/Platform Changes
    
    Planning for Edge Failures
    
    Disaster Recovery Planning
    Lessons Learned at Scale
    

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17. © JAMF Software, LLC
    New Database Platform
    
    Highly Available w/ SSD Storage
    
    Database Tuning Optimizations
    
    InnoDB conversions
    
    Inbound DB Traffic Lockdown
    
    DB Backup Strategy
    Jamf Cloud Database Infrastructure
    

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18. © JAMF Software, LLC
    New Region Planning
    
    Multi Region Disaster Recovery (Premium)
    
    Instance Log Delivery (Premium)
    
    Next Generation Cloud Orchestration Tooling
    
    • Serverless Tooling
    
    • Container Based Deployments
    
    Disaster Recovery Automation
    What’s Next for Jamf Cloud
    

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19. © JAMF Software, LLC
    Thank you for listening!
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    2019 app.
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    Compliance & Identity: Doing More with Certificates in Jamf Pro
    2:45 PM
    

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