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Jamf Cloud: Under the Hood

November 13, 2019

Jamf Cloud: Under the Hood


November 13, 2019


  1. © JAMF Software, LLC
    Jamf Cloud - Under the Hood

    1:30 - 2:15 pm

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  3. © JAMF Software, LLC
    Todd Ebersviller
    VP of Cloud & Delivery


    head shot

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  4. © JAMF Software, LLC
    Availability Guaranteed

    Our commitment to all Jamf
    Cloud customers

    Jamf Pro, School, Now, and
    even Protect

    Externally monitored 24x7x365
    Jamf Cloud SLA

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  5. © JAMF Software, LLC
    Jamf Cloud | Global Staffing
    Global follow the sun support
    supporting Jamf Cloud customers

    Minneapolis, Minnesota

    Eau Claire, Wisconsin

    Amsterdam, The Netherlands

    Katowice, Poland

    Sydney, Australia

    Tokyo, Japan

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  6. © JAMF Software, LLC
    United States, East Coast
    Jamf Pro | Region Availability

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  7. © JAMF Software, LLC
    Jamf Cloud | Global Footprint
    Jamf Government Cloud
    United Kingdom
    United States, West Coast
    Jamf Pro | Region Availability

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  8. © JAMF Software, LLC
    Jamf School | Region Availability
    United States, East Coast Germany

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  9. © JAMF Software, LLC
    Jamf Cloud Distribution Service
    Distribute software packages to
    devices anywhere

    Global content delivery network

    All Jamf Cloud regions support JCDS

    No throttling imposed

    Included for all Jamf Cloud customers

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  10. © JAMF Software, LLC
    Jamf Cloud Distribution Service
    Feb 6: 7 new Edge locations across United
    States and France

    June 18: 7 new Edge locations in North
    America, Europe, and Australia

    May 7: 11 new Edge locations in India, Japan,
    and the United States

    Jun 18: Seven new Edge locations in North
    America, Europe, and Australia

    Aug 13: First Edge location in Tel Aviv

    Aug 27: First Edge location in Bahrain

    Sept 4: First Edge location in Portugal

    Sept 19: First Edge location in Shenzhen, China

    Oct 21: First Edge location in Belgium

    Oct 24: 200 new Edge locations in Colombia,
    Chile, and Argentina

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  11. © JAMF Software, LLC
    Application Performance Monitoring

    Server Monitoring

    JMX Monitoring

    Service Monitoring

    End User Monitoring

    Incident Communication Tooling

    Incident Management & Alerting

    Enterprise Logging

    Java Optimization Tooling

    AWS Config - Monitoring & Enforcement
    Monitoring & Observability

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  12. © JAMF Software, LLC
    Staffing & Training
    Systems engineers: Tomcat experts, logging, monitoring, alerting, etc.

    Automation engineers: Build & maintain an infrastructure as code environment

    Security engineers: Protect the network, security lifecycle management, audit

    Infrastructure engineers: Linux administration + Cloud development (AWS/GCP)

    Software engineers: Java development experts

    Database engineers: Design and build expertise for MySQL

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  13. © JAMF Software, LLC
    Subject Matter Expertise
    Dynamic instance & storage sizing

    Java optimization experts

    Heap, Garbage Collection (Serial Collector, Throughput
    (Parallel Collector), Concurrent Mark-Sweep (CMS),
    Garbage First collector, G1 GC Log Analysis, Thread

    Database expertise

    innoDB optimization, buffer pool management, caching
    settings, max connection configuration, slow query


    Thread dump analysis, Core dump analysis, log
    management, health analysis automation

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  14. © JAMF Software, LLC
    Under the Hood of Jamf Cloud

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  15. © JAMF Software, LLC

    head shot
    Kraig Schroth
    Technical Program Manager


    head shot

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    David Suehring
    Supervisor, Cloud Engineering

    Bryson Tyrrell
    Systems Development Engineer

    Cory Mahder
    Supervisor, Operations Engineering

    Jesse Dunn
    Cloud Operations Engineer


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  16. © JAMF Software, LLC
    Hosting at Scale

    Cascading Failures

    Custom Tooling To Support

    Java Tuning

    Java Upgrading (Java 8->Java11)

    Infrastructure/Platform Changes

    Planning for Edge Failures

    Disaster Recovery Planning
    Lessons Learned at Scale

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  17. © JAMF Software, LLC
    New Database Platform

    Highly Available w/ SSD Storage

    Database Tuning Optimizations

    InnoDB conversions

    Inbound DB Traffic Lockdown

    DB Backup Strategy
    Jamf Cloud Database Infrastructure

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  18. © JAMF Software, LLC
    New Region Planning

    Multi Region Disaster Recovery (Premium)

    Instance Log Delivery (Premium)

    Next Generation Cloud Orchestration Tooling

    • Serverless Tooling

    • Container Based Deployments

    Disaster Recovery Automation
    What’s Next for Jamf Cloud

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  19. © JAMF Software, LLC
    Thank you for listening!
    Give us feedback by
    completing the 2-question
    session survey in the JNUC
    2019 app.
    Compliance & Identity: Doing More with Certificates in Jamf Pro
    2:45 PM

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