The 15 Minute Incident Workout (Devops Days Berlin 2014)

Devops Days 2014

Transcript

1. THE 15 MINUTE INCIDENT WORKOUT JOERG MUELLER (@JOERGM) HYPOPORT AG
2. 2.5 YEARS AGO …started DevOps
3. „OMG this also means 
 Incident Management!“
4. IN THE MEANTIME AT NETFLIX
5. DRILLS, MANEUVERS & …muscle memory
6. Introducing … THE 15 MINUTE INCIDENT WORKOUT
7. GETTING DEV AND OPS IN ONE PLACE
8. FIRST SESSION … brainstorm failures
9. POTENTIAL ISSUES … as specific as possible
10. All other Sessions … FIXED QUESTION SCHEME
11. How do we 
 recognize it?
12. REVEALS MONITORING ISSUES … and trains the eyes
13. What's the impact for the customer?
14. REALIZE HOW CRITICAL IT IS … helps prioritizing
15. What can we do 
 to fix it?
16. THIS IS WHERE … the learning happens
17. What else should we do?
18. ALL THE TIME … capture tasks and learnings
19. TRY FIXING FOUND ISSUES UNTIL NEXT MEETING
20. Once a week 15 minutes - helps you become fit for incidents!