Effective Communication

Transcript

1. Effective Communication Topic by Kristian Guevara
3. Who U?
4. Agenda Know more on a real-world perspective about the importance of communication Case Study 01 Why people DON’T communicate properly? 02 How should you learn how to do it? 03
5. Ice Breaker
6. Think of any topic that you are comfortable to talk about and present it in a minute Games Family Music Technology Hobbies Health Environment Education Politics Science Movies Experiences Places Relationships Food Animals Goals Sports
7. Real-Life Case Study: Failure in communication
8. Patient 66 year old Hispanic Male Characters Ophthalmologist Dr. A Optometrist Dr. B
9. R: 20/60 L: 20/50
10. 1. Relied on limited Spanish skills and did not use an interpreter Conversation - 1 2. Spoke in Spanish about his cataract symptoms. Needed a special case treatment 3. Dr. A adviced a surgery. Misunderstanding the patient, she did not clarify his special case
11. 4. Proceeded with the surgery as advised 5. Found that his vision went worse. Unsure of findings, he did not communicate to Dr. A for further recommendation Conversation - 2
12. 6. Thinking that things went well, proceeded in recommending Combigen®, which isn’t the solution Conversation - 3 7. Vision went worse from 60 to 200, up to 400, now nearly permanently blinding the left-eye 8. Patient went to different doctor only to found out that the treatment was wrong. Patient accepted the permanent left-eye blindness
13. Result?
14. Lesson?
15. We spend 75% of our time communicating so why can’t we do it properly?
16. Good communication skills begin with good manners – respect for the other person and respect for yourself.
17. A bad communication is often governed by bad habits.
18. Anything that blocks the meaning of a communication is a barrier.
19. Unsure if offensive
20. No accountability involved
21. Less Confrontational
22. Multitasking while talking
23. Believe it or not, excess screen time is also bad!
24. Why should you communicate properly?
25. Communication is as important as courtesy
27. Engage on discussions
28. Open-mindedness
29. Listening and Feedback
30. Show interest, even if you do not know the topic!
32. Responding on Notifications
35. Key Takeaway? Calling out 3 people…
36. Part 2 How to communicate well? Next Session!
37. THANK YOU!