Mike Burrows - Kanban is like onions!

213b852f8c860e54b26f98ce2995de5d?s=47 Lean Agile Scotland
October 03, 2013
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Mike Burrows - Kanban is like onions!

Kanban's value system can be organised into three layers - a familiar core that drives change, a middle layer that is about giving direction and alignment, and a protective outer layer of discipline and working agreements. Or from the outside in: discipline, direction, and drive.

This system (comprising nine values in all) can be put to practical use: it can help us engage more effectively with the organisation as it currently is; it encourages us to self-reflect on our responsibilities as change agents; it provides a convenient framework for the capture of community stories.

There is strong resonance too with the unifying ideal of the Learning Organisation, suggesting that this values-based approach may have broader applicability.

213b852f8c860e54b26f98ce2995de5d?s=128

Lean Agile Scotland

October 03, 2013
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  1. @asplake: Kanban through its values #lascot13 Kanban through its values

    Mike Burrows @asplake mike@djaa.com positiveincline.com meldstrong.com Friday, 4 October 13
  2. @asplake: Kanban through its values #lascot13 What is Kanban? Friday,

    4 October 13
  3. @asplake: Kanban through its values #lascot13 What is Kanban? Something

    from the factory floor? Friday, 4 October 13
  4. @asplake: Kanban through its values #lascot13 What is Kanban? A

    personal productivity tool? Friday, 4 October 13
  5. @asplake: Kanban through its values #lascot13 What is Kanban? The

    new name for a card wall or standup meeting? Friday, 4 October 13
  6. @asplake: Kanban through its values #lascot13 What is Kanban? The

    Kanban method [1] is an evolutionary approach to change Friday, 4 October 13
  7. @asplake: Kanban through its values #lascot13 What is Kanban? Kanban

    is the humane, “start with what you do now” approach to change Friday, 4 October 13
  8. @asplake: Kanban through its values #lascot13 Kanban is like onions!

    Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13
  9. @asplake: Kanban through its values #lascot13 Drive Drive Direction Discipline

     transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13
  10. @asplake: Kanban through its values #lascot13 CP1: Visualize CP4: Make

    policies explicit CP5: Implement feedback loops Drive 1: transparency Friday, 4 October 13
  11. @asplake: Kanban through its values #lascot13 Transparency: make knowledge work

    visible Friday, 4 October 13
  12. @asplake: Kanban through its values #lascot13 Transparency: self-organise around the

    work Friday, 4 October 13
  13. @asplake: Kanban through its values #lascot13 Transparency: capture learning Friday,

    4 October 13
  14. @asplake: Kanban through its values #lascot13 Transparency: explicit policies Friday,

    4 October 13
  15. @asplake: Kanban through its values #lascot13 “When taking on a

    new piece of work, inform the sponsors of any existing work that will be impacted as a result” Transparency: explicit policies Friday, 4 October 13
  16. @asplake: Kanban through its values #lascot13 “Production > Test >

    Dev” Transparency: explicit policies Friday, 4 October 13
  17. @asplake: Kanban through its values #lascot13 0 38 75 113

    150 17-Aug 18-Aug 19-Aug 31-Aug 1-Sept 2-Sept 3-Sept 15-Sept 16-Sept 17-Sept 18-Sept 30-Sept 1-O ct 5-O ct 8-O ct 13-O ct 15-O ct 16-O ct 20-O ct 21-O ct 22-O ct 27-O ct 28-O ct 28-O ct 6-N ov 9-N ov 10-N ov 11-N ov 12-N ov 13-N ov 18-N ov 1-D ec 4-D ec 7-D ec 8-D ec 10-D ec 11-D ec 14-D ec 15-D ec 16-D ec 17-D ec 18-D ec 5-Jan 7-Jan 14-Jan 19-Jan 21-Jan 22-Jan 25-Jan 26-Jan 27-Jan 28-Jan 29-Jan 2-Feb 3-Feb 5-Feb 17-Feb 22-Feb 24-Feb 26-Feb 4-M ar 8-M ar 10-M ar 12-M ar 16-M ar 23-M ar 24-M ar 25-M ar 29-M ar 30-M ar 31-M ar 20-Apr 27-Apr 28-Apr 5-M ay 10-M ay 11-M ay 12-M ay 13-M ay 14-M ay 17-M ay 24-M ay 25-M ay 27-M ay 7-Jun 8-Jun 21-Jun 24-Jun 4-Jul 5-Jul 8-Jul 12-Jul 15-Jul 16-Jul 22-Jul 29-Jul Implemented Released Ready for Release Testing Dev Ready for Dev Prioritised Proposed On hold Transparency: feedback loops Friday, 4 October 13
  18. @asplake: Kanban through its values #lascot13 Transparency: feedback loops Friday,

    4 October 13
  19. @asplake: Kanban through its values #lascot13 CP2: Limit work-in-progress (WIP)

    Drive 2: balance Friday, 4 October 13
  20. @asplake: Kanban through its values #lascot13 Balance: pull systems for

    knowledge work Friday, 4 October 13
  21. @asplake: Kanban through its values #lascot13 Balance: pull systems for

    knowledge work Friday, 4 October 13
  22. @asplake: Kanban through its values #lascot13 Balance: pull systems for

    knowledge work Friday, 4 October 13
  23. @asplake: Kanban through its values #lascot13 Balance: demand vs capacity

    Friday, 4 October 13
  24. @asplake: Kanban through its values #lascot13 Balance: planned vs unplanned

    Friday, 4 October 13
  25. @asplake: Kanban through its values #lascot13 Balance: urgency-driven vs date-driven

    Friday, 4 October 13
  26. @asplake: Kanban through its values #lascot13 Balance: date-bound vs interrupt-driven

    Friday, 4 October 13
  27. @asplake: Kanban through its values #lascot13 Balance: short, medium &

    long term Friday, 4 October 13
  28. @asplake: Kanban through its values #lascot13 Balance: delivery, improvement, experiment

    Friday, 4 October 13
  29. @asplake: Kanban through its values #lascot13 Balance: customer, team, organisation

    Friday, 4 October 13
  30. @asplake: Kanban through its values #lascot13 CP6: Improve collaboratively, evolve

    experimentally [using models [and the scientific method]] Drive 3: collaboration Friday, 4 October 13
  31. @asplake: Kanban through its values #lascot13 Collaboration: creative & effective

    relationships Friday, 4 October 13
  32. @asplake: Kanban through its values #lascot13 Collaboration: creative & effective

    relationships Friday, 4 October 13
  33. @asplake: Kanban through its values #lascot13 Increasingly, the needs of

    business require a level of collaboration impossible at the [individualistic] “I’m great” level David Logan [10] Collaboration: not just the means, a focus Friday, 4 October 13
  34. @asplake: Kanban through its values #lascot13 Collaboration: the small print

    CP6: Improve collaboratively, evolve experimentally [using models [and the scientific method]] Friday, 4 October 13
  35. @asplake: Kanban through its values #lascot13 Collaboration: be open to

    inspiration Models External Internal How things work How to change them ✔ ✔ ✔ ✔ Friday, 4 October 13
  36. @asplake: Kanban through its values #lascot13 Collaboration: evolve experimentally Plan

    Do Check Act Friday, 4 October 13
  37. @asplake: Kanban through its values #lascot13 Drive Drive Direction Discipline

     transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13
  38. @asplake: Kanban through its values #lascot13 Direction Drive Direction Discipline

     transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13
  39. @asplake: Kanban through its values #lascot13 CP3: Manage flow Outlook

    1: customer focus Friday, 4 October 13
  40. @asplake: Kanban through its values #lascot13 CP3 (expanded): Manage to

    timely completion the smooth flow of customer-recognised value over a range of timescales Outlook 1: customer focus Friday, 4 October 13
  41. @asplake: Kanban through its values #lascot13 “Know what you’re delivering,

    to whom, and why” Outlook 1: customer focus Friday, 4 October 13
  42. @asplake: Kanban through its values #lascot13 Customer focus: it needs

    to be everywhere Friday, 4 October 13
  43. @asplake: Kanban through its values #lascot13 Customer focus: assure satisfaction

    Friday, 4 October 13
  44. @asplake: Kanban through its values #lascot13 Customer focus: discover what

    will be needed Friday, 4 October 13
  45. @asplake: Kanban through its values #lascot13 Customer focus: discover what

    will be needed Friday, 4 October 13
  46. @asplake: Kanban through its values #lascot13 Customer focus: …and how

    best to deliver it Friday, 4 October 13
  47. @asplake: Kanban through its values #lascot13 Customer focus: …and how

    best to deliver it Friday, 4 October 13
  48. @asplake: Kanban through its values #lascot13 Customer focus: …and how

    best to deliver it Friday, 4 October 13
  49. @asplake: Kanban through its values #lascot13 Customer focus: beyond “on

    time & as asked” ...anticipating the mobility needs of people and society ahead of time from The Toyota Promise Friday, 4 October 13
  50. @asplake: Kanban through its values #lascot13 CP3 (expanded): Manage to

    timely completion the smooth flow of customer-recognised value over a range of timescales Direction 2: flow Friday, 4 October 13
  51. @asplake: Kanban through its values #lascot13 Flow: pay explicit attention

    [7] to flow Friday, 4 October 13
  52. @asplake: Kanban through its values #lascot13 Flow: pay explicit attention

    [7] to flow Friday, 4 October 13
  53. @asplake: Kanban through its values #lascot13 Flow: pay explicit attention

    [7] to flow Friday, 4 October 13
  54. @asplake: Kanban through its values #lascot13 Flow: pay explicit attention

    [7] to flow Friday, 4 October 13
  55. @asplake: Kanban through its values #lascot13 Flow: pay explicit attention

    [7] to flow Friday, 4 October 13
  56. @asplake: Kanban through its values #lascot13 Flow: pay explicit attention

    [7] to flow Friday, 4 October 13
  57. @asplake: Kanban through its values #lascot13 Flow: pay explicit attention

    [7] to flow Friday, 4 October 13
  58. @asplake: Kanban through its values #lascot13 …learn to see it

    and to value it Flow: pay explicit attention [7] to flow Friday, 4 October 13
  59. @asplake: Kanban through its values #lascot13 Balance & Flow: Little’s

    law lead time = work-in-progress (WIP) throughput1 1We tend to use “delivery rate” for throughput here but “arrival rate” is more correct Friday, 4 October 13
  60. @asplake: Kanban through its values #lascot13 Balance & Flow: Little’s

    law Limit WIP until the flow does it for you lead time = work-in-progress (WIP) throughput Friday, 4 October 13
  61. @asplake: Kanban through its values #lascot13 FP4: Encourage acts of

    leadership at all levels in your organization – from individual contributor to senior management Direction 3: leadership Friday, 4 October 13
  62. @asplake: Kanban through its values #lascot13 Leadership: small acts of

    leadership Friday, 4 October 13
  63. @asplake: Kanban through its values #lascot13 Leadership: small acts of

    leadership [13] Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13
  64. @asplake: Kanban through its values #lascot13 1. What is the

    process? 2. How can we see that it is working? 3. How is it improving? Leadership: a leadership routine (or kata) Friday, 4 October 13
  65. @asplake: Kanban through its values #lascot13 Direction Drive Direction Discipline

     transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13
  66. @asplake: Kanban through its values #lascot13 Discipline Drive Direction Discipline

     transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13
  67. @asplake: Kanban through its values #lascot13 FP1: Start with what

    you do now Discipline 1: understanding Friday, 4 October 13
  68. @asplake: Kanban through its values #lascot13 FP1 (expanded): Start with

    what you do now, understanding [4]: • how it serves and frustrates the customer • how the process works and fails to work for you • how it might be changed Discipline 1: understanding Friday, 4 October 13
  69. @asplake: Kanban through its values #lascot13 “tampering” – Deming [5]

    “bravado” – Collins [6] understanding: its absence is a safety issue Friday, 4 October 13
  70. @asplake: Kanban through its values #lascot13 Here There Transition understanding:

    the sales pitch for change Friday, 4 October 13
  71. @asplake: Kanban through its values #lascot13 understanding: likely reality, two

    questions Friday, 4 October 13
  72. @asplake: Kanban through its values #lascot13 understanding: likely reality, two

    questions Q1. Are we compromising on safety? Friday, 4 October 13
  73. @asplake: Kanban through its values #lascot13 understanding: likely reality, two

    questions Q2. Do we have the patience? Friday, 4 October 13
  74. @asplake: Kanban through its values #lascot13 FP2: Agree to pursue

    incremental, evolutionary change Discipline 2: agreement Friday, 4 October 13
  75. @asplake: Kanban through its values #lascot13 Pursue increasing “fitness”, growing

    understanding Pursue increasing capability for change agreement: ambition with safety Friday, 4 October 13
  76. @asplake: Kanban through its values #lascot13 agreement from vs agreement

    between agreement: a leadership discipline Friday, 4 October 13
  77. @asplake: Kanban through its values #lascot13 agreement in principle, vs

    agreement in practice agreement: a leadership discipline Friday, 4 October 13
  78. @asplake: Kanban through its values #lascot13 agreement: less this… Managers,

    Higher Organisation, Corporate Systems Customers Peers, Others Impacted Team YOU Friday, 4 October 13
  79. @asplake: Kanban through its values #lascot13 agreement: …more this Customers

    Peers, Others Impacted Team Im pacted Im plem entors D esigners Instigators The Change Team Friday, 4 October 13
  80. @asplake: Kanban through its values #lascot13 FP3: Initially, respect current

    roles, responsibilities & job titles Discipline 3: respect Friday, 4 October 13
  81. @asplake: Kanban through its values #lascot13 respect: the ultimate test

    of a humane method Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13
  82. @asplake: Kanban through its values #lascot13 respect: Yes we Kanban!

    [14] …the dream of an empowered, self- organizing, trusting, respectful workplace… …the dream of organizations that deliver high quality and delight customers with designs that empower rather than frustrate… …the dream of a workplace where cycle times are so short that ideas are turned into valuable functionality when they are needed… Yes we Kanban! David J Anderson [14] Friday, 4 October 13
  83. @asplake: Kanban through its values #lascot13 Discipline Drive Direction Discipline

     transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13
  84. @asplake: Kanban through its values #lascot13 What is Kanban? Kanban

    is the humane, “start with what you do now” approach to change Friday, 4 October 13
  85. @asplake: Kanban through its values #lascot13 How does Kanban work?

    It: 1. Drives change through practices aligned to the values of transparency, balance and collaboration 2. Provides direction in the form of customer focus, flow and leadership, to the benefit of stakeholders inside and outside the system 3. Helps create the environment in which learning can flourish, through the leadership disciplines of understanding, agreement and respect Friday, 4 October 13
  86. @asplake: Kanban through its values #lascot13 To what effect? •

    Improving predictability & performance • Improving safety & satisfaction • Increasing adaptability & resilience • Continuous customer-focused process innovation Friday, 4 October 13
  87. @asplake: Kanban through its values #lascot13 Reflection Drive Direction Discipline

     transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13
  88. @asplake: Kanban through its values #lascot13 Homework Choose three values

    for your meldstrong.com profile Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13
  89. @asplake: Kanban through its values #lascot13 Special thanks to: Jabe

    Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White, Arne Roock, Bernd Schiffer, Dimitar Bakardzhiev, Greg Brougham, Hermanni Hyytiälä, Janice Linden-Reed, Chris Chan, Zsolt Fabok, Corinna Baldauf, Andy Carmichael, Alex Fedtke, Tom Cagley, Rob Ferguson, Yuval Yeret, Joseph Hurtado, John Miller, Kurt Häusler, Matthias Bohlen, Rodolfo Moeller, Karl Scotland, Mattias Skarin, Alan Shalloway, Pierre Nies, Fred Engel, David Shrimpton, Björn Tikkanen, Simon Thomas, Simon Marcus, Marco Melas, Jon Terry, Maria Alfredéen, Torbjörn Gyllebring, Shridhar Lolla, Jim Sutton, Stephen Parry, Klaus Leopold, Sigi Kalteneger, Gaetano Mazzanti Thank you Photos: Slide 3: http://www.flickr.com/photos/bisgovuk/8163832175/sizes/o/in/ set-72157631951890089/ Slides 5, 14: David J. Anderson & Associates Inc Slide 31: http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPG Slide 32: http://www.nobelweekdialogue.org/?attachment_id=364 Friday, 4 October 13
  90. @asplake: Kanban through its values #lascot13 Mike Burrows @asplake mike@djaa.com

    positiveincline.com meldstrong.com Contact Friday, 4 October 13
  91. @asplake: Kanban through its values #lascot13 [1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-Technology-

    Business/dp/0984521402/ref=sr_1_1?s=books&ie=UTF8&qid=1364387272&sr=1-1 [2] http://positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/ [3] http://positiveincline.com/index.php/2013/01/kanban-values-understanding-and-purpose/ [4] Thinking in Systems: A Primer, Meadows http://www.amazon.com/Thinking-Systems-Donella-H- Meadows/dp/1603580557/ref=sr_1_1?s=books&ie=UTF8&qid=1364387371&sr=1-1 [5] Out of the Crisis, Deming http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/ 0262541157/ref=sr_1_1?s=books&ie=UTF8&qid=1364387455&sr=1-1 [6] Good to Great, Collins http://www.amazon.com/Good-Great-Companies-Leap-Others/dp/ 0066620996/ref=sr_1_1?s=books&ie=UTF8&qid=1364387591&sr=1-1 [7] The Culture Game: Tools for the Agile Manager, Mezick http://www.amazon.com/Culture-Game- Tools-Agile-Manager/dp/0984875301/ref=sr_1_1?s=books&ie=UTF8&qid=1364387632&sr=1-1 [8] Steven J. Spear, The High Velocity Edge [9] http://en.wikipedia.org/wiki/Little%27s_law [10] Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, Logan http:// www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321/ref=sr_1_1? s=books&ie=UTF8&qid=1364387685&sr=1-1 [11] http://en.wikipedia.org/wiki/Learning_organization [12] The Fifth Discipline: The Art & Practice of The Learning Organization, Senge http:// www.amazon.com/Fifth-Discipline-Practice-Learning-Organization/dp/0385517254/ref=sr_1_1? s=books&ie=UTF8&qid=1364387790&sr=1-1 [13] Small acts of leadership positiveincline.com/index.php/2013/06/small-acts-of-leadership/ References Friday, 4 October 13
  92. @asplake: Kanban through its values #lascot13 Homework Choose three values

    for your meldstrong.com profile Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect Friday, 4 October 13