Mike Burrows - Kanban is like onions!

@asplake: Kanban through its values #lascot13 Kanban through its values
Mike Burrows @asplake [email protected] positiveincline.com meldstrong.com Friday, 4 October 13

@asplake: Kanban through its values #lascot13 What is Kanban? Friday,
4 October 13

@asplake: Kanban through its values #lascot13 What is Kanban? Something
from the factory ﬂoor? Friday, 4 October 13

@asplake: Kanban through its values #lascot13 What is Kanban? A
personal productivity tool? Friday, 4 October 13

@asplake: Kanban through its values #lascot13 What is Kanban? The
new name for a card wall or standup meeting? Friday, 4 October 13

@asplake: Kanban through its values #lascot13 What is Kanban? The
Kanban method [1] is an evolutionary approach to change Friday, 4 October 13

@asplake: Kanban through its values #lascot13 What is Kanban? Kanban
is the humane, “start with what you do now” approach to change Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Kanban is like onions!
Drive Direction Discipline  transparency  balance  collaboration  customer focus  ﬂow  leadership  understanding  agreement  respect Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Drive Drive Direction Discipline
 transparency  balance  collaboration  customer focus  ﬂow  leadership  understanding  agreement  respect Friday, 4 October 13

@asplake: Kanban through its values #lascot13 CP1: Visualize CP4: Make
policies explicit CP5: Implement feedback loops Drive 1: transparency Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Transparency: make knowledge work
visible Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Transparency: self-organise around the
work Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Transparency: capture learning Friday,
4 October 13

@asplake: Kanban through its values #lascot13 Transparency: explicit policies Friday,
4 October 13

@asplake: Kanban through its values #lascot13 “When taking on a
new piece of work, inform the sponsors of any existing work that will be impacted as a result” Transparency: explicit policies Friday, 4 October 13

@asplake: Kanban through its values #lascot13 “Production > Test >
Dev” Transparency: explicit policies Friday, 4 October 13

@asplake: Kanban through its values #lascot13 0 38 75 113
150 17-Aug 18-Aug 19-Aug 31-Aug 1-Sept 2-Sept 3-Sept 15-Sept 16-Sept 17-Sept 18-Sept 30-Sept 1-O ct 5-O ct 8-O ct 13-O ct 15-O ct 16-O ct 20-O ct 21-O ct 22-O ct 27-O ct 28-O ct 28-O ct 6-N ov 9-N ov 10-N ov 11-N ov 12-N ov 13-N ov 18-N ov 1-D ec 4-D ec 7-D ec 8-D ec 10-D ec 11-D ec 14-D ec 15-D ec 16-D ec 17-D ec 18-D ec 5-Jan 7-Jan 14-Jan 19-Jan 21-Jan 22-Jan 25-Jan 26-Jan 27-Jan 28-Jan 29-Jan 2-Feb 3-Feb 5-Feb 17-Feb 22-Feb 24-Feb 26-Feb 4-M ar 8-M ar 10-M ar 12-M ar 16-M ar 23-M ar 24-M ar 25-M ar 29-M ar 30-M ar 31-M ar 20-Apr 27-Apr 28-Apr 5-M ay 10-M ay 11-M ay 12-M ay 13-M ay 14-M ay 17-M ay 24-M ay 25-M ay 27-M ay 7-Jun 8-Jun 21-Jun 24-Jun 4-Jul 5-Jul 8-Jul 12-Jul 15-Jul 16-Jul 22-Jul 29-Jul Implemented Released Ready for Release Testing Dev Ready for Dev Prioritised Proposed On hold Transparency: feedback loops Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Transparency: feedback loops Friday,
4 October 13

@asplake: Kanban through its values #lascot13 CP2: Limit work-in-progress (WIP)
Drive 2: balance Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Balance: pull systems for
knowledge work Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Balance: demand vs capacity
Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Balance: planned vs unplanned

@asplake: Kanban through its values #lascot13 Balance: urgency-driven vs date-driven

@asplake: Kanban through its values #lascot13 Balance: date-bound vs interrupt-driven

@asplake: Kanban through its values #lascot13 Balance: short, medium &
long term Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Balance: delivery, improvement, experiment

@asplake: Kanban through its values #lascot13 Balance: customer, team, organisation

@asplake: Kanban through its values #lascot13 CP6: Improve collaboratively, evolve
experimentally [using models [and the scientiﬁc method]] Drive 3: collaboration Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Collaboration: creative & effective
relationships Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Increasingly, the needs of
business require a level of collaboration impossible at the [individualistic] “I’m great” level David Logan [10] Collaboration: not just the means, a focus Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Collaboration: the small print
CP6: Improve collaboratively, evolve experimentally [using models [and the scientiﬁc method]] Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Collaboration: be open to
inspiration Models External Internal How things work How to change them ✔ ✔ ✔ ✔ Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Collaboration: evolve experimentally Plan
Do Check Act Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Drive Drive Direction Discipline

@asplake: Kanban through its values #lascot13 Direction Drive Direction Discipline

@asplake: Kanban through its values #lascot13 CP3: Manage ﬂow Outlook
1: customer focus Friday, 4 October 13

@asplake: Kanban through its values #lascot13 CP3 (expanded): Manage to
timely completion the smooth ﬂow of customer-recognised value over a range of timescales Outlook 1: customer focus Friday, 4 October 13

@asplake: Kanban through its values #lascot13 “Know what you’re delivering,
to whom, and why” Outlook 1: customer focus Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Customer focus: it needs
to be everywhere Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Customer focus: assure satisfaction

@asplake: Kanban through its values #lascot13 Customer focus: discover what
will be needed Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Customer focus: …and how
best to deliver it Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Customer focus: beyond “on
time & as asked” ...anticipating the mobility needs of people and society ahead of time from The Toyota Promise Friday, 4 October 13

@asplake: Kanban through its values #lascot13 CP3 (expanded): Manage to
timely completion the smooth ﬂow of customer-recognised value over a range of timescales Direction 2: ﬂow Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Flow: pay explicit attention
[7] to ﬂow Friday, 4 October 13

@asplake: Kanban through its values #lascot13 …learn to see it
and to value it Flow: pay explicit attention [7] to ﬂow Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Balance & Flow: Little’s
law lead time = work-in-progress (WIP) throughput1 1We tend to use “delivery rate” for throughput here but “arrival rate” is more correct Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Balance & Flow: Little’s
law Limit WIP until the ﬂow does it for you lead time = work-in-progress (WIP) throughput Friday, 4 October 13

@asplake: Kanban through its values #lascot13 FP4: Encourage acts of
leadership at all levels in your organization – from individual contributor to senior management Direction 3: leadership Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Leadership: small acts of
leadership Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Leadership: small acts of
leadership [13] Drive Direction Discipline  transparency  balance  collaboration  customer focus  ﬂow  leadership  understanding  agreement  respect Friday, 4 October 13

@asplake: Kanban through its values #lascot13 1. What is the
process? 2. How can we see that it is working? 3. How is it improving? Leadership: a leadership routine (or kata) Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Direction Drive Direction Discipline

@asplake: Kanban through its values #lascot13 Discipline Drive Direction Discipline

@asplake: Kanban through its values #lascot13 FP1: Start with what
you do now Discipline 1: understanding Friday, 4 October 13

@asplake: Kanban through its values #lascot13 FP1 (expanded): Start with
what you do now, understanding [4]: • how it serves and frustrates the customer • how the process works and fails to work for you • how it might be changed Discipline 1: understanding Friday, 4 October 13

@asplake: Kanban through its values #lascot13 “tampering” – Deming [5]
“bravado” – Collins [6] understanding: its absence is a safety issue Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Here There Transition understanding:
the sales pitch for change Friday, 4 October 13

@asplake: Kanban through its values #lascot13 understanding: likely reality, two
questions Friday, 4 October 13

questions Q1. Are we compromising on safety? Friday, 4 October 13

questions Q2. Do we have the patience? Friday, 4 October 13

@asplake: Kanban through its values #lascot13 FP2: Agree to pursue
incremental, evolutionary change Discipline 2: agreement Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Pursue increasing “ﬁtness”, growing
understanding Pursue increasing capability for change agreement: ambition with safety Friday, 4 October 13

@asplake: Kanban through its values #lascot13 agreement from vs agreement
between agreement: a leadership discipline Friday, 4 October 13

@asplake: Kanban through its values #lascot13 agreement in principle, vs
agreement in practice agreement: a leadership discipline Friday, 4 October 13

@asplake: Kanban through its values #lascot13 agreement: less this… Managers,
Higher Organisation, Corporate Systems Customers Peers, Others Impacted Team YOU Friday, 4 October 13

@asplake: Kanban through its values #lascot13 agreement: …more this Customers
Peers, Others Impacted Team Im pacted Im plem entors D esigners Instigators The Change Team Friday, 4 October 13

@asplake: Kanban through its values #lascot13 FP3: Initially, respect current
roles, responsibilities & job titles Discipline 3: respect Friday, 4 October 13

@asplake: Kanban through its values #lascot13 respect: the ultimate test
of a humane method Drive Direction Discipline  transparency  balance  collaboration  customer focus  ﬂow  leadership  understanding  agreement  respect Friday, 4 October 13

@asplake: Kanban through its values #lascot13 respect: Yes we Kanban!
[14] …the dream of an empowered, self- organizing, trusting, respectful workplace… …the dream of organizations that deliver high quality and delight customers with designs that empower rather than frustrate… …the dream of a workplace where cycle times are so short that ideas are turned into valuable functionality when they are needed… Yes we Kanban! David J Anderson [14] Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Discipline Drive Direction Discipline

@asplake: Kanban through its values #lascot13 What is Kanban? Kanban
is the humane, “start with what you do now” approach to change Friday, 4 October 13

@asplake: Kanban through its values #lascot13 How does Kanban work?
It: 1. Drives change through practices aligned to the values of transparency, balance and collaboration 2. Provides direction in the form of customer focus, flow and leadership, to the benefit of stakeholders inside and outside the system 3. Helps create the environment in which learning can flourish, through the leadership disciplines of understanding, agreement and respect Friday, 4 October 13

@asplake: Kanban through its values #lascot13 To what effect? •
Improving predictability & performance • Improving safety & satisfaction • Increasing adaptability & resilience • Continuous customer-focused process innovation Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Reﬂection Drive Direction Discipline

@asplake: Kanban through its values #lascot13 Homework Choose three values
for your meldstrong.com proﬁle Drive Direction Discipline  transparency  balance  collaboration  customer focus  ﬂow  leadership  understanding  agreement  respect Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Special thanks to: Jabe
Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White, Arne Roock, Bernd Schiffer, Dimitar Bakardzhiev, Greg Brougham, Hermanni Hyytiälä, Janice Linden-Reed, Chris Chan, Zsolt Fabok, Corinna Baldauf, Andy Carmichael, Alex Fedtke, Tom Cagley, Rob Ferguson, Yuval Yeret, Joseph Hurtado, John Miller, Kurt Häusler, Matthias Bohlen, Rodolfo Moeller, Karl Scotland, Mattias Skarin, Alan Shalloway, Pierre Nies, Fred Engel, David Shrimpton, Björn Tikkanen, Simon Thomas, Simon Marcus, Marco Melas, Jon Terry, Maria Alfredéen, Torbjörn Gyllebring, Shridhar Lolla, Jim Sutton, Stephen Parry, Klaus Leopold, Sigi Kalteneger, Gaetano Mazzanti Thank you Photos: Slide 3: http://www.ﬂickr.com/photos/bisgovuk/8163832175/sizes/o/in/ set-72157631951890089/ Slides 5, 14: David J. Anderson & Associates Inc Slide 31: http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPG Slide 32: http://www.nobelweekdialogue.org/?attachment_id=364 Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Mike Burrows @asplake [email protected]
positiveincline.com meldstrong.com Contact Friday, 4 October 13

@asplake: Kanban through its values #lascot13 [1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-Technology-
Business/dp/0984521402/ref=sr_1_1?s=books&ie=UTF8&qid=1364387272&sr=1-1 [2] http://positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/ [3] http://positiveincline.com/index.php/2013/01/kanban-values-understanding-and-purpose/ [4] Thinking in Systems: A Primer, Meadows http://www.amazon.com/Thinking-Systems-Donella-H- Meadows/dp/1603580557/ref=sr_1_1?s=books&ie=UTF8&qid=1364387371&sr=1-1 [5] Out of the Crisis, Deming http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/ 0262541157/ref=sr_1_1?s=books&ie=UTF8&qid=1364387455&sr=1-1 [6] Good to Great, Collins http://www.amazon.com/Good-Great-Companies-Leap-Others/dp/ 0066620996/ref=sr_1_1?s=books&ie=UTF8&qid=1364387591&sr=1-1 [7] The Culture Game: Tools for the Agile Manager, Mezick http://www.amazon.com/Culture-Game- Tools-Agile-Manager/dp/0984875301/ref=sr_1_1?s=books&ie=UTF8&qid=1364387632&sr=1-1 [8] Steven J. Spear, The High Velocity Edge [9] http://en.wikipedia.org/wiki/Little%27s_law [10] Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, Logan http:// www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321/ref=sr_1_1? s=books&ie=UTF8&qid=1364387685&sr=1-1 [11] http://en.wikipedia.org/wiki/Learning_organization [12] The Fifth Discipline: The Art & Practice of The Learning Organization, Senge http:// www.amazon.com/Fifth-Discipline-Practice-Learning-Organization/dp/0385517254/ref=sr_1_1? s=books&ie=UTF8&qid=1364387790&sr=1-1 [13] Small acts of leadership positiveincline.com/index.php/2013/06/small-acts-of-leadership/ References Friday, 4 October 13

@asplake: Kanban through its values #lascot13 Homework Choose three values
for your meldstrong.com proﬁle Drive Direction Discipline  transparency  balance  collaboration  customer focus  ﬂow  leadership  understanding  agreement  respect Friday, 4 October 13

Mike Burrows - Kanban is like onions!

Mike Burrows - Kanban is like onions!

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