Internal system that supports LINE

Internal system that supports LINE

Hideto Katano
LINE Executive Officer Oversight of Enterprise IT and Growth development
https://linedevday.linecorp.com/jp/2019/sessions/A2-5

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LINE、mixi、DMM、Akatsukiの4社が参加する、Corporate ITエンジニアのためのmeet upを11月23日(土)開催します!
普段あまり表に出ることのないWeb企業のCorporate IT部門。LINE、mixi、DMM、AkatsukiのCorporate IT部門の責任者が集まり、リアルな実態をお伝えいたします!
是非ご参加ください。
https://line.connpass.com/event/151782/

Be4518b119b8eb017625e0ead20f8fe7?s=128

LINE DevDay 2019

November 21, 2019
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Transcript

  1. 2019 DevDay Internal System That Supports LINE > Hideto Katano

    > LINE Executive Officer Oversight of Enterprise IT and Growth development
  2. > LINE Executive Officer > Oversight of Enterprise IT and

    Growth development Hideto Katano Speaker
  3. Agenda > Overview of Internal Systems > Mission of Internal

    Systems > Challenges & Measures
  4. Overview of Internal Systems

  5. We Have 8100+ Employees 0 2250 4500 6750 9000 2014

    2015 2016 2017 2018 2019 700 900 1100 1500 1700 2400 1700 3100 3600 4600 6500 8100 LINE Group LINE Corp
  6. Tokyo Kyoto Fukuoka Seoul Dalian Taipei Hanoi Bangkok Ho Chi

    Minh Jakarta 10 Development Centers in the World
  7. > salesforce > kintone > In-house development > GitHub Enterprise

    > Jenkins, CircleCI, Drone > outsystems Development Platform SFA/CRM Core System > LINE > LINE WORKS > slack > confluenceʢwikiʣ > JiraʢBTSʣ > box Collaboration Communication Internal Systems
  8. Confluence (Wiki) MAU 11,000+ Updates / Month 500,000+ Pages 1,200,000+

  9. JIRA (BTS) MAU 9,200+ Comments / Month 130,000+ Projects 1,700+

  10. GitHub Enterprise MAU 3,700+ PRs in the largest repository 15,000+

    Repositories 45,000+
  11. Mission of Internal Systems

  12. Are You Happy with Current Internal Systems?

  13. LINE’s IT Department Mission

  14. LINE’s IT Department Mission

  15. LINE’s IT Department Mission > We continue to make a

    No.1 workplace for LINERs by offering the best solutions
  16. Internal System = Internal Service

  17. > Simply developing a system will not change a user's

    environment Internal System = Internal Service
  18. > Continous improvement will contribute to user retention > Simply

    developing a system will not change a user's environment Internal System = Internal Service
  19. Challenges & Measures

  20. Challenges System account integration WOW-full internal systems Onboarding & User

    Support
  21. System Account Integration

  22. System Account Integration > No single source of truth >

    Multiple IDs and passwords per user
  23. Authentication Internal 
 SSO Internal services Cloud
 services User SAML

    & 2FA
  24. User Sync Cloud
 services Active
 Directory IM HR system Internal


    apps Confluence
 JIRA Sync script > HR updates
  25. Display Name Issue

  26. Difficult to search by real name > English characters >

    Hangul characters > Chinese characters • Kanji • Traditional • Simplified Display Name Issue
  27. Difficult to search by real name Display Name Issue Different

    naming conventions > English name > nickname > English characters > Hangul characters > Chinese characters • Kanji • Traditional • Simplified
  28. Users with nicknames > nickname[realname] Display Name Customization Users without

    a nickname > english name[realname]
  29. System Account Integration 1 Account 1 Profile 1 Password

  30. Onboarding & User Support

  31. Onboarding & User Support > Difficult to find people to

    cooperate with > Difficult to find information
  32. Provide Necessary Information Only When Needed

  33. Lower the Bar to Ask Questions

  34. LINE CARE

  35. Architecture Switcher API
 Messaging API Salesforce Bot User Operator

  36. Questions >november_20_first day >09:00-18:00 >november_20_first day >09:00-18:00 >date/november 20-21 >place/grand

    nikko tokyo >november_20_first day >09:00-18:00 >november_20_first day >09:00-18:00 >date/november 20-21 >place/grand nikko tokyo ʢSalesforce sampleʣ
  37. OPERA

  38. OPERA Project
 Information Employee
 Information ×

  39. Ƃ Project

  40. Ƃ Employee

  41. Ƃ Relation Map

  42. “WOW-IS” Project

  43. WOW-IS > Initiate EXCITING development projects! > Create a WOW-full

    internal systems !
  44. Time Attendance Assistant

  45. Time Attendance Assistant LINE Beacon bot DB Bot server Attendance

    system LINE server SAML IdP
  46. Time Attendance Assistant Link accounts Follow the official account Go

    to work
  47. Floormap

  48. Floormap

  49. Floormap

  50. Environmental Sensor

  51. Environmental Sensor

  52. LINE’s IT Department Mission > We continue to make a

    No.1 workplace for LINERs by offering the best solutions
  53. Users Rule શͯͷݪ఺͸ɺϢʔβʔχʔζ Enjoy the Challenges ϫΫϫΫ͠ͳ͚Ε͹ɺ࢓ࣄ͡Όͳ͍ LINE STYLE

  54. Users Rule શͯͷݪ఺͸ɺϢʔβʔχʔζ Enjoy the Challenges ϫΫϫΫ͠ͳ͚Ε͹ɺ࢓ࣄ͡Όͳ͍ LINE STYLE

  55. Thank You