Internal system that supports LINE

Hideto Katano
LINE Executive Officer Oversight of Enterprise IT and Growth development
https://linedevday.linecorp.com/jp/2019/sessions/A2-5

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LINE、mixi、DMM、Akatsukiの4社が参加する、Corporate ITエンジニアのためのmeet upを11月23日(土)開催します！
普段あまり表に出ることのないWeb企業のCorporate IT部門。LINE、mixi、DMM、AkatsukiのCorporate IT部門の責任者が集まり、リアルな実態をお伝えいたします！
是非ご参加ください。
https://line.connpass.com/event/151782/

Transcript

1. 2019 DevDay Internal System That Supports LINE > Hideto Katano > LINE Executive Officer Oversight of Enterprise IT and Growth development
2. > LINE Executive Officer > Oversight of Enterprise IT and Growth development Hideto Katano Speaker
3. Agenda > Overview of Internal Systems > Mission of Internal Systems > Challenges & Measures
4. Overview of Internal Systems
5. We Have 8100+ Employees 0 2250 4500 6750 9000 2014 2015 2016 2017 2018 2019 700 900 1100 1500 1700 2400 1700 3100 3600 4600 6500 8100 LINE Group LINE Corp
6. Tokyo Kyoto Fukuoka Seoul Dalian Taipei Hanoi Bangkok Ho Chi Minh Jakarta 10 Development Centers in the World
7. > salesforce > kintone > In-house development > GitHub Enterprise > Jenkins, CircleCI, Drone > outsystems Development Platform SFA/CRM Core System > LINE > LINE WORKS > slack > confluenceʢwikiʣ > JiraʢBTSʣ > box Collaboration Communication Internal Systems
8. Confluence (Wiki) MAU 11,000+ Updates / Month 500,000+ Pages 1,200,000+
9. JIRA (BTS) MAU 9,200+ Comments / Month 130,000+ Projects 1,700+
10. GitHub Enterprise MAU 3,700+ PRs in the largest repository 15,000+ Repositories 45,000+
11. Mission of Internal Systems
12. Are You Happy with Current Internal Systems?
13. LINE’s IT Department Mission
14. LINE’s IT Department Mission
15. LINE’s IT Department Mission > We continue to make a No.1 workplace for LINERs by offering the best solutions
16. Internal System = Internal Service
17. > Simply developing a system will not change a user's environment Internal System = Internal Service
18. > Continous improvement will contribute to user retention > Simply developing a system will not change a user's environment Internal System = Internal Service
19. Challenges & Measures
20. Challenges System account integration WOW-full internal systems Onboarding & User Support
21. System Account Integration
22. System Account Integration > No single source of truth > Multiple IDs and passwords per user
23. Authentication Internal 
 SSO Internal services Cloud
 services User SAML & 2FA
24. User Sync Cloud
 services Active
 Directory IM HR system Internal
 apps Confluence
 JIRA Sync script > HR updates
25. Display Name Issue
26. Difficult to search by real name > English characters > Hangul characters > Chinese characters • Kanji • Traditional • Simplified Display Name Issue
27. Difficult to search by real name Display Name Issue Different naming conventions > English name > nickname > English characters > Hangul characters > Chinese characters • Kanji • Traditional • Simplified
28. Users with nicknames > nickname[realname] Display Name Customization Users without a nickname > english name[realname]
29. System Account Integration 1 Account 1 Profile 1 Password
30. Onboarding & User Support
31. Onboarding & User Support > Difficult to find people to cooperate with > Difficult to find information
32. Provide Necessary Information Only When Needed
33. Lower the Bar to Ask Questions
34. LINE CARE
35. Architecture Switcher API
 Messaging API Salesforce Bot User Operator
36. Questions >november_20_first day >09:00-18:00 >november_20_first day >09:00-18:00 >date/november 20-21 >place/grand nikko tokyo >november_20_first day >09:00-18:00 >november_20_first day >09:00-18:00 >date/november 20-21 >place/grand nikko tokyo ʢSalesforce sampleʣ
37. OPERA
38. OPERA Project
 Information Employee
 Information ×
39. Ƃ Project
40. Ƃ Employee
41. Ƃ Relation Map
42. “WOW-IS” Project
43. WOW-IS > Initiate EXCITING development projects! > Create a WOW-full internal systems !
44. Time Attendance Assistant
45. Time Attendance Assistant LINE Beacon bot DB Bot server Attendance system LINE server SAML IdP
46. Time Attendance Assistant Link accounts Follow the official account Go to work
47. Floormap
48. Floormap
49. Floormap
50. Environmental Sensor
51. Environmental Sensor
52. LINE’s IT Department Mission > We continue to make a No.1 workplace for LINERs by offering the best solutions
53. Users Rule શͯͷݪ఺͸ɺϢʔβʔχʔζ Enjoy the Challenges ϫΫϫΫ͠ͳ͚Ε͹ɺ࢓ࣄ͡Όͳ͍ LINE STYLE
54. Users Rule શͯͷݪ఺͸ɺϢʔβʔχʔζ Enjoy the Challenges ϫΫϫΫ͠ͳ͚Ε͹ɺ࢓ࣄ͡Όͳ͍ LINE STYLE
55. Thank You