SRE As She Is Spoke

A personal narrative about how organizations adopt shiny new methods they don't understand, often taught to them by people who don't understand either, because they don't need to do any better.

Or else they would.

Transcript

1. Stop Chasing Buzzwords Start Working Better SRE As She Is Spoke Andrew Clay Shafer
2. Stop Chasing Buzzwords Start Working Better
3. Prologue Ergonautic
4. We don’t think and talk about what we see, we see what we are able to think and talk about. – Edgar Schein Ergonautic
5. Ergonautic
6. We are defined by the stories we tell… Ergonautic by the stories we can tell… by the stories we want to tell… and by the stories we don’t…
7. Introduction Ergonautic
8. Andrew Clay Shafer
9. Andrew Clay Shafer
10. Andrew Clay Shafer
11. @littleidea Andrew Clay Shafer
12. @littleidea Andrew Clay Shafer
13. @littleidea
14. Prelude Ergonautic
15. Once upon a time, I was a software developer Ergonautic
16. and I hated Agile Ergonautic
17. strongly disliked Ergonautic
18. the story did not make sense Ergonautic
19. banal and insipid ritual without reason Ergonautic unquestioned and not helping
20. but then I found something Ergonautic
22. technical practice that made sense to me Ergonautic at the time
23. Ergonautic fast forward >>
24. then I invented DevOps Ergonautic
26. This is embarrassing Ergonautic
27. I didn’t invent DevOps Ergonautic I stole it
28. good DevOps copy Ergonautic great DevOps steal
29. Velocity 2009
32. 2009 Gent, Belgium Patrick DeBois
33. –Werner Vogels, CTO Amazon “The traditional model is that you take your software to the wall that separates development and operations, and throw it over and then forget about it. Not at Amazon. You build it, you run it. This brings developers into contact with the day-to-day operation of their software. It also brings them into day-to-day contact with the customer. This customer feedback loop is essential for improving the quality of the service.” 2006
34. Operations is the secret sauce 2007
35. dev ops wall of confusion Traditional IT 2008
36. Agile Infrastructure 2009
37. 2006 before cloud B.C. 2009 after devops A.D.
38. met at an Agile conference Ergonautic
39. extending Agile to running software Ergonautic
40. No one decided to DevOps, DevOps evolved from necessity Ergonautic
41. evolutionary pressure to deliver Ergonautic
42. Software as a Service Ergonautic • At scale • That never stops • And never stops changing
43. my motive: competitive advantage Ergonautic
44. Ergonautic
45. continuously devops microserverless Ergonautic
46. Optimizing the human experience and performance of operating software… with software and humans —Andrew Clay Shafer Ergonautic
47. deving the ops was not devs doing ops Ergonautic but to dev the ops away with production feedback
48. Culture Automation Lean Metrics Sharing
49. some organizations ARE moving faster and safer Ergonautic
50. Ergonautic Almost a decade of State of Devops Reports
51. then one day… Ergonautic DevOps died
52. now DevOps dies every year Ergonautic
53. and I get to read all the terrible things DevOps did to deserve it Ergonautic
54. Real Talk Ergonautic
58. It is widely believed that Carolino could not speak English and that a French–English dictionary was used to translate an earlier Portuguese–French phrase book Ergonautic https://en.wikipedia.org/wiki/English_as_She_Is_Spoke
59. Nobody can add to the absurdity of this book, nobody can imitate it successfully, nobody can hope to produce its fellow; it is perfect. – Mark Twain Ergonautic
61. apply you at the study during that you are young Ergonautic
62. sometimes the problem with books is they are written by people who want you to buy books Ergonautic or to buy something else
63. Fluency cannot be bought Ergonautic the path to fluency can be long and hard even when everything in the book is flawless
64. Ergonautic The average human adult can be ‘fluent’ in a new language in 6 months Native level in 2 years under the right conditions https://www.youtube.com/watch?v=d0yGdNEWdn0
65. Ergonautic fluency is only achieved to the level of necessity
66. Ergonautic Fluent • able to speak or write smoothly, easily, or readily • easy; graceful • flowing, as a stream • easily changed or adapted
67. Ergonautic Fluent • easily changed or adapted
68. Ergonautic Fluency is not a steady state but the ability to appropriately respond in the moment
69. Ergonautic Before you can respond appropriately, you must be in the position to need to
70. Ergonautic Before you can respond appropriately, you must be able and willing to respond at all
71. Ergonautic You must be willing to respond improperly to make progress
72. Ergonautic Fluency does not come from accumulating knowledge but from a physiological response. Doing >> Knowing
73. Ergonautic No one was born fluent Progress stops when our needs our met
74. Ergonautic No one decided to SRE, SRE evolved from necessity And learning from mistakes
75. Whatness Ergonautic
76. Cloud Native models evolved from pressure to deliver both high feature velocity and reliability at scale Ergonautic
77. 3 Economies A Brief Word About Attribution
78. 2 Economies Create More Value Consistent Standards
79. 2 Economies Business Units Operations GET MORE CUSTOMERS ENTER NEW MARKETS DO THINGS DIFFERENTLY CONTROL CONSUMPTION USE BEST PRACTICES DO THE SAME THINGS REPEATEDLY
80. The Scope economy connects Differentiation and Scale to enable innovation and efficiency. Ergonautic
81. Ergonautic platforms may… be understood more conceptually as guiding principles that redefine two sides of binary relationships that reveal the "middle mass" as an opportunity for intervention. Platforms can help us “recommon” resource management through new approaches to negotiation. –Dr. Dimeji Onafuwa
82. The Scope economy emerges from an ongoing negotiation between selfish interests in favor of the collective Ergonautic
83. Ergonautic Kubernetes: your friendly neighborhood Scope Economy trading zone boundary object
84. Establishing an SLO is a ‘commoning’ exercise between SRE and SWE Ergonautic
85. What happens when a software engineer is tasked with what used to be called operations. —Benjamin Treynor Sloss Ergonautic
86. Cloud Native Ops Ergonautic
87. Ergonautic
88. SRE build and operate a platform Ergonautic A platform defines architecture
89. Cloud Native Operating Model Software Dev Platform Dev Infrastructure Dev Software Ops Platform Ops Infrastructure Ops Everyone wants to deliver SaaS optimally delivered on PaaS Software Software too Also, Software Ergonautic dependent on IaaS
90. Cloud Native Operating Model Software Dev Platform Dev Infrastructure Dev Software Ops Platform Ops Infrastructure Ops Everyone wants to deliver SaaS optimally delivered on PaaS dependent on IaaS Ergonautic SDLC PDLC IDLC
91. You build it, You run it Software Platform Infrastructure Werner meant run ‘this’ Not this Not this Ergonautic You Build It You Run It
92. You build it, you run it… lol —Werner Vogels probably Ergonautic
93. Shouldness Ergonautic
94. A ‘goal’ of SRE is not to take the toil away from software engineering, but to drive toil out of the system. Ergonautic
95. If this was easy, everyone would be good at it by now Ergonautic
96. everyone wants SRE Ergonautic well actually…
97. what they really want Ergonautic • reliability • availability • scalability • operability • usability • observability • all for free • without changing anything
98. without changing anything Ergonautic
99. without changing anything Ergonautic
100. without changing anything Ergonautic
101. Ergonautic J-Curve of Change is Hard
102. Ergonautic seeking advantage seeking legitimacy
103. words cross the chasm before understanding and practice Ergonautic
104. if an error budget falls in a forest and no one changes anything did it really make us SRE? Ergonautic
105. Ergonautic
106. The Scope economy evolves from an ongoing negotiation between selfish interests in favor of the collective Ergonautic
107. If you build it, they might run Ergonautic
108. The End of the Beginning Ergonautic
109. Institutional Theory suggests mimetic forces cause organizations to copy practices of perceived leaders without any other regard (especially in times of uncertainty) Ergonautic
110. SRE Fluency is not translating old to new, but the ability to express any context like a native Ergonautic
111. But you never get to start there Ergonautic Not even Google started there
112. An organization that doesn’t have an SRE necessity may do unnatural things and call them SRE Ergonautic
113. An organization that DOES have an SRE necessity may do superficial things and call them SRE Ergonautic
114. An organization may do unnatural superficial things and call them SRE and declare them successful Ergonautic at least until the politics change
115. SRE practices and SRE practitioners are limited by the organizational preconditions, inputs, outputs and feedback loops Ergonautic
116. New words let organizations fund new initiatives Ergonautic
117. Show me an org chart and funding model and I’ll predict everything that will be hard to accomplish Ergonautic
118. The result of adding a new function to an existing sociotechnical system can be unpredictable Ergonautic
119. Organizational Performance almost always goes down before going up Ergonautic
120. opportunity to be thoughtful about the specific socio-technical context Ergonautic
121. if it feels unnatural, superficial, banal and insipid, it’s probably not going to get great results Ergonautic
122. Are you SRE? Ergonautic Are you DevOps? Are you a new buzzword? Who cares! are you getting an advantage?
123. What could SRE be? Ergonautic What does SRE need to be?
124. Ergonautic Seek the advantage SRE sought I look forward to your stories
125. Ergonautic How many times we say something doesn’t matter as much as how many people still need to hear the message
126. Bedankt Praxis Makes Possible @ergonauticly Ergonautic People, Practices, Platforms
127. Optimizing the human experience and performance of operating software… with software and humans… and with lulz —Andrew Clay Shafer Ergonautic