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Avatar for Christian Lafrance

Christian Lafrance

madeinlafrance
3 Stars

au.linkedin.com/in/madeinlafrance/

Decks

JTBD - The 4 Forces of Progress
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110
Switchers: the Best customers for CX managers? (Keynote - Customer Experience Management Forum Sydney 2015)
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1
110
Switchers, a shortcut to improve the focus and adoption of your innovation (DIG Festival 2014)
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2
120
Sydney JTBD Meetup 1 - JTBD introduction
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1
170
Interviewing Switchers: a Reliable Shortcut to Feature Definition & Prioritisation (ProductCamp Sydney 2014)
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3
290
What 'Milkshakes' and 'Jobs-To-Be-Done' can teach UX (UX New Zealand 2013)
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190
Staff Centric Change Management (Customer Experience Australia 2013)
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53

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