Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Switchers: the Best customers for CX managers? ...

Sponsored · Ship Features Fearlessly Turn features on and off without deploys. Used by thousands of Ruby developers. →
Avatar for Christian Lafrance Christian Lafrance
February 25, 2015
Business
1
120

Switchers: the Best customers for CX managers? (Keynote - Customer Experience Management Forum Sydney 2015)

Avatar for Christian Lafrance

Christian Lafrance

February 25, 2015
Tweet

More Decks by Christian Lafrance

See All by Christian Lafrance
JTBD - The 4 Forces of Progress
Avatar for Christian Lafrance madeinlafrance
0
120
Switchers, a shortcut to improve the focus and adoption of your innovation (DIG Festival 2014)
Avatar for Christian Lafrance madeinlafrance
2
120
Sydney JTBD Meetup 1 - JTBD introduction
Avatar for Christian Lafrance madeinlafrance
1
180
Interviewing Switchers: a Reliable Shortcut to Feature Definition & Prioritisation (ProductCamp Sydney 2014)
Avatar for Christian Lafrance madeinlafrance
3
310
What 'Milkshakes' and 'Jobs-To-Be-Done' can teach UX (UX New Zealand 2013)
Avatar for Christian Lafrance madeinlafrance
0
200
Staff Centric Change Management (Customer Experience Australia 2013)
Avatar for Christian Lafrance madeinlafrance
0
59

Other Decks in Business

See All in Business
（41枚）目標管理の全スキル 目標の立て方・課題の設定の仕方・計画の立て方・仕組みの作り方・進捗管理のやり方等すべてを解説
Avatar for 横山信弘／絶対達成スライド館 nyattx
PRO
2
890
三井物産グループのデジタル証券～東横INN・優待あり～（譲渡制限付）徹底解説セミナー
Avatar for 三井物産デジタル・アセットマネジメント株式会社 c0rp_mdm
PRO
0
2.9k
enechain company deck
Avatar for enechain Recruitment Team enechain
PRO
10
170k
AIエージェント時代のハーネスエンジニアリング Claude Code実装編
Avatar for ため tame
0
120
特定領域から複数領域へ、そのとき何を求められるのか？縦と横、2つの影響力：統合型を目指す大規模な開発組織での実践
Avatar for keitatomozawa keitatomozawa
3
530
人々にとってかけがえのないプロダクトを作るには ～顧客の日常に紛れる "not not" を見つけろ！～ #pdmyy
Avatar for Takeo Imai bonotake
2
240
GMO Flatt Security 会社紹介資料
Avatar for GMO Flatt Security flatt_security
0
29k
LEVELING UP OR LEVELING DOWN? THE IMPACT OF GENERATIVE AI ON STUDENT PERFORMANCE IN BUSINESS SCHOOLS
Avatar for Innovation Copilots icopilots
PRO
0
140
2025年度ICT職専門研修（海外派遣研修）報告書 No.1
Avatar for 東京都デジタル人材確保・育成 tokyo_metropolitan_gov_digital_hr
0
360
HENNGE会社紹介資料/company_introduction
Avatar for HENNGE hennge
4
240k
Transparency Report: Second Half of 2025
Avatar for Mercari, Inc. mercari_inc
0
140
AIを"組織の武器"にする方法
Avatar for Ryo Tamoto tamoryo
0
120

Featured

See All Featured
Bootstrapping a Software Product
Avatar for Garrett Dimon garrettdimon
PRO
307
120k
Making Projects Easy
Avatar for Brett Harned brettharned
120
6.6k
Taking LLMs out of the black box: A practical guide to human-in-the-loop distillation
Avatar for Ines Montani inesmontani
PRO
3
2.1k
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
Avatar for Eileen M. Uchitelle eileencodes
141
35k
<Decoding/> the Language of Devs - We Love SEO 2024
Avatar for Nikki Halliwell nikkihalliwell
1
160
How to build an LLM SEO readiness audit: a practical framework
Avatar for Nick Samuel nmsamuel
1
700
Code Review Best Practice
Avatar for Trisha Gee trishagee
74
20k
Getting science done with accelerated Python computing platforms
Avatar for Jacob Tomlinson jacobtomlinson
2
160
How to Think Like a Performance Engineer
Avatar for Harry Roberts csswizardry
28
2.5k
XXLCSS - How to scale CSS and keep your sanity
Avatar for Zaharenia Atzitzikaki sugarenia
249
1.3M
Keith and Marios Guide to Fast Websites
Avatar for Keith Pitt keithpitt
413
23k
Mind Mapping
Avatar for Hélio Medeiros helmedeiros
PRO
1
130

Transcript

  1. None
  2. None
  3. None
  4. None

  5. From UserOnboard.com

  6. None
  7. None

  8. adapted from UserOnboard.com

  9. – > – > – >

  10. None

  11. Adapted from The Re-Wired Group

  12. Adapted from The Re-Wired Group

  13. None
  14. None
  15. None
  16. None
  17. None
  18. None

  19. Adapted from The Re-Wired Group

  20. Adapted from The Re-Wired Group

  21. Adapted from The Re-Wired Group

  22. Adapted from The Re-Wired Group

  23. Adapted from The Re-Wired Group

  24. Adapted from The Re-Wired Group

  25. Adapted from The Re-Wired Group

  26. Adapted from The Re-Wired Group

  27. – > – >

  28. None

  29. From The Re-Wired Group

  30. – > – – > –

  31. – – > – >

  32. – > – >

  33. None

  34. From UserOnboard.com

  35. None
  36. None
  37. None