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Switchers: the Best customers for CX managers? (Keynote - Customer Experience Management Forum Sydney 2015)

Switchers: the Best customers for CX managers? (Keynote - Customer Experience Management Forum Sydney 2015)

Christian Lafrance

February 25, 2015
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  1. From UserOnboard.com

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  2. adapted from UserOnboard.com

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  4. Adapted from The Re-Wired Group

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  5. Adapted from The Re-Wired Group

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  6. Adapted from The Re-Wired Group

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  7. Adapted from The Re-Wired Group

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  8. Adapted from The Re-Wired Group

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  9. Adapted from The Re-Wired Group

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  10. Adapted from The Re-Wired Group

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  11. Adapted from The Re-Wired Group

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  12. Adapted from The Re-Wired Group

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  13. Adapted from The Re-Wired Group

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  14. From The Re-Wired Group

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  16. From UserOnboard.com

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