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Switchers: the Best customers for CX managers? (Keynote - Customer Experience Management Forum Sydney 2015)

08bd9d6e79fb444b491d201ab6f4ded9?s=47 Christian Lafrance
February 25, 2015
Business
1
87

Switchers: the Best customers for CX managers? (Keynote - Customer Experience Management Forum Sydney 2015)

08bd9d6e79fb444b491d201ab6f4ded9?s=128

Christian Lafrance

February 25, 2015
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Transcript

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  5. From UserOnboard.com

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  8. adapted from UserOnboard.com

  9. – > – > – >

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  11. Adapted from The Re-Wired Group

  12. Adapted from The Re-Wired Group

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  19. Adapted from The Re-Wired Group

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  21. Adapted from The Re-Wired Group

  22. Adapted from The Re-Wired Group

  23. Adapted from The Re-Wired Group

  24. Adapted from The Re-Wired Group

  25. Adapted from The Re-Wired Group

  26. Adapted from The Re-Wired Group

  27. – > – >

  28. None

  29. From The Re-Wired Group

  30. – > – – > –

  31. – – > – >

  32. – > – >

  33. None

  34. From UserOnboard.com

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