Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Switchers: the Best customers for CX managers? ...

Avatar for Christian Lafrance Christian Lafrance
February 25, 2015
Business
120
1

Switchers: the Best customers for CX managers? (Keynote - Customer Experience Management Forum Sydney 2015)

Avatar for Christian Lafrance

Christian Lafrance

February 25, 2015

More Decks by Christian Lafrance

See All by Christian Lafrance
JTBD - The 4 Forces of Progress
Avatar for Christian Lafrance madeinlafrance
0
120
Switchers, a shortcut to improve the focus and adoption of your innovation (DIG Festival 2014)
Avatar for Christian Lafrance madeinlafrance
2
120
Sydney JTBD Meetup 1 - JTBD introduction
Avatar for Christian Lafrance madeinlafrance
1
180
Interviewing Switchers: a Reliable Shortcut to Feature Definition & Prioritisation (ProductCamp Sydney 2014)
Avatar for Christian Lafrance madeinlafrance
3
310
What 'Milkshakes' and 'Jobs-To-Be-Done' can teach UX (UX New Zealand 2013)
Avatar for Christian Lafrance madeinlafrance
0
200
Staff Centric Change Management (Customer Experience Australia 2013)
Avatar for Christian Lafrance madeinlafrance
0
59

Other Decks in Business

See All in Business
（10枚）お客様のニーズ把握から商品説明までの5ステップ　（戦略的ヒアリング研修用）
Avatar for 横山信弘／絶対達成スライド館 nyattx
PRO
0
110
HENNGE会社紹介資料/company_introduction
Avatar for HENNGE hennge
4
240k
Team Topologies as the 'infrastructure for agency' with humans and AI
Avatar for Matthew Skelton matthewskelton
PRO
0
510
AI推進における「勝手に広がる仕組み」の」作り方
Avatar for 能登拓弥 notty
11
4.8k
株式会社IDOM_FACT BOOK 2026
Avatar for 株式会社IDOM idompr
0
2.7k
SpiderPlus & Co. 会社紹介資料（新卒採用）
Avatar for スパイダープラス株式会社 spiderplus_cb
0
510
2025年度ICT職専門研修（海外派遣研修）報告書 No.3
Avatar for 東京都デジタル人材確保・育成 tokyo_metropolitan_gov_digital_hr
1
370
難しすぎる組織（せかい）が僕をアジャイル好きの異端と呼ぶ
Avatar for Harady nb_rady
0
150
内定者100人の就活対策術
Avatar for ABABA ababa_company
0
3.6k
Crisp Code inc.｜わたしたちの事例 / 実績 - Works
Avatar for So Kotani / Crisp Code inc. CEO so_kotani
0
1.9k
その仕事、 ブルシット・ジョブじゃない？
Avatar for すずくま szkm555
0
850
Staffing and Procurement for Fast Flow
Avatar for Michael Plöd mploed
1
110

Featured

See All Featured
Why Our Code Smells
Avatar for Brandon Keepers bkeepers
PRO
340
58k
Keith and Marios Guide to Fast Websites
Avatar for Keith Pitt keithpitt
413
23k
Designing Dashboards & Data Visualisations in Web Apps
Avatar for Des Traynor destraynor
231
54k
Building the Perfect Custom Keyboard
Avatar for Naoto Takai takai
2
720
CSS Pre-Processors: Stylus, Less & Sass
Avatar for Bermon Painter bermonpainter
360
30k
DevOps and Value Stream Thinking: Enabling flow, efficiency and business value
Avatar for Helen Beal helenjbeal
1
150
Evolving SEO for Evolving Search Engines
Avatar for Ryan Jones ryanjones
0
170
Reflections from 52 weeks, 52 projects
Avatar for Jefferson Lam jeffersonlam
356
21k
Design of three-dimensional binary manipulators for pick-and-place task avoiding obstacles (IECON2024)
Avatar for konakalab konakalab
0
390
Digital Ethics as a Driver of Design Innovation
Avatar for Per Axbom axbom
PRO
1
250
Why Your Marketing Sucks and What You Can Do About It - Sophie Logan
Avatar for Sophie Logan marketingsoph
0
120
Building AI with AI
Avatar for Ines Montani inesmontani
PRO
1
830

Transcript

  1. None
  2. None
  3. None
  4. None

  5. From UserOnboard.com

  6. None
  7. None

  8. adapted from UserOnboard.com

  9. – > – > – >

  10. None

  11. Adapted from The Re-Wired Group

  12. Adapted from The Re-Wired Group

  13. None
  14. None
  15. None
  16. None
  17. None
  18. None

  19. Adapted from The Re-Wired Group

  20. Adapted from The Re-Wired Group

  21. Adapted from The Re-Wired Group

  22. Adapted from The Re-Wired Group

  23. Adapted from The Re-Wired Group

  24. Adapted from The Re-Wired Group

  25. Adapted from The Re-Wired Group

  26. Adapted from The Re-Wired Group

  27. – > – >

  28. None

  29. From The Re-Wired Group

  30. – > – – > –

  31. – – > – >

  32. – > – >

  33. None

  34. From UserOnboard.com

  35. None
  36. None
  37. None