$30 off During Our Annual Pro Sale. View Details »

Switchers: the Best customers for CX managers? ...

Avatar for Christian Lafrance Christian Lafrance
February 25, 2015
Business
1
120

Switchers: the Best customers for CX managers? (Keynote - Customer Experience Management Forum Sydney 2015)

Avatar for Christian Lafrance

Christian Lafrance

February 25, 2015
Tweet

More Decks by Christian Lafrance

See All by Christian Lafrance
JTBD - The 4 Forces of Progress
Avatar for Christian Lafrance madeinlafrance
0
120
Switchers, a shortcut to improve the focus and adoption of your innovation (DIG Festival 2014)
Avatar for Christian Lafrance madeinlafrance
2
120
Sydney JTBD Meetup 1 - JTBD introduction
Avatar for Christian Lafrance madeinlafrance
1
180
Interviewing Switchers: a Reliable Shortcut to Feature Definition & Prioritisation (ProductCamp Sydney 2014)
Avatar for Christian Lafrance madeinlafrance
3
310
What 'Milkshakes' and 'Jobs-To-Be-Done' can teach UX (UX New Zealand 2013)
Avatar for Christian Lafrance madeinlafrance
0
200
Staff Centric Change Management (Customer Experience Australia 2013)
Avatar for Christian Lafrance madeinlafrance
0
56

Other Decks in Business

See All in Business
pmconf2025_-_現役教師のたこ焼き屋さん___現役PMの駄菓子屋さんが未来に挑む___ユーザーコミュニティ主導のプロダクトマネジメント_.pdf
Avatar for NAGASHIMA Hiroki mindman
0
2.7k
2025.11_中途採用資料.pdf
Avatar for SUPER STUDIO INC. superstudio
PRO
3
91k
Crisp Code inc.｜コーポレート・サービス紹介 - Corporate & Services Introduction
Avatar for So Kotani / Crisp Code inc. CEO so_kotani
0
380
CREALを知る
Avatar for CREAL creal
PRO
0
1.3k
株式会社マイクロアド　会社説明資料
Avatar for 株式会社マイクロアド yuiiii0412
0
1.5k
イークラウド会社紹介　~挑戦で、つながる社会へ~
Avatar for Ecrowd ecrowd
1
4.1k
株式会社ヤプリ　AI研修
Avatar for risa.tsujimura tsujimura14
1
220
【pmconf2025】大企業でPdMとして貢献するために、5社で学んだ組織適応と価値創造の手法
Avatar for Wekkyyy wekkyyyy
1
2.7k
「なんか好き」を設計する 情緒的価値をPMの武器にする3つのポイント
Avatar for inagaki inagakikay
8
6.9k
goooods株式会社 / Company Deck
Avatar for goooods, Inc. goooodsdesign
0
690
コーポレートストーリー（新規投資家様向け会社説明資料）
Avatar for GA technologies gatechnologies
1
15k
PIGG Culture Deck / 株式会社サイバーエージェント AmebaLIFE事業本部
Avatar for AmebaLIFE cyberagent_amebalife
2
2.2k

Featured

See All Featured
Producing Creativity
Avatar for Steve Smith orderedlist
PRO
348
40k
A Modern Web Designer's Workflow
Avatar for Chris Coyier chriscoyier
698
190k
Rebuilding a faster, lazier Slack
Avatar for samanthasiow samanthasiow
84
9.3k
Easily Structure & Communicate Ideas using Wireframe
Avatar for Afnizar Nur Ghifari afnizarnur
194
17k
VelocityConf: Rendering Performance Case Studies
Avatar for Addy Osmani addyosmani
333
24k
A Tale of Four Properties
Avatar for Chris Coyier chriscoyier
162
23k
Side Projects
Avatar for Sacha Greif sachag
455
43k
Responsive Adventures: Dirty Tricks From The Dark Corners of Front-End
Avatar for Vitaly Friedman smashingmag
254
22k
YesSQL, Process and Tooling at Scale
Avatar for Rocio Delgado rocio
174
15k
Visualizing Your Data: Incorporating Mongo into Loggly Infrastructure
Avatar for mongodb mongodb
48
9.8k
Understanding Cognitive Biases in Performance Measurement
Avatar for Philip Tellis bluesmoon
32
2.7k
The Straight Up "How To Draw Better" Workshop
Avatar for Dennis Kardys denniskardys
239
140k

Transcript

  1. None
  2. None
  3. None
  4. None

  5. From UserOnboard.com

  6. None
  7. None

  8. adapted from UserOnboard.com

  9. – > – > – >

  10. None

  11. Adapted from The Re-Wired Group

  12. Adapted from The Re-Wired Group

  13. None
  14. None
  15. None
  16. None
  17. None
  18. None

  19. Adapted from The Re-Wired Group

  20. Adapted from The Re-Wired Group

  21. Adapted from The Re-Wired Group

  22. Adapted from The Re-Wired Group

  23. Adapted from The Re-Wired Group

  24. Adapted from The Re-Wired Group

  25. Adapted from The Re-Wired Group

  26. Adapted from The Re-Wired Group

  27. – > – >

  28. None

  29. From The Re-Wired Group

  30. – > – – > –

  31. – – > – >

  32. – > – >

  33. None

  34. From UserOnboard.com

  35. None
  36. None
  37. None