Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Switchers: the Best customers for CX managers? ...

Christian Lafrance
February 25, 2015
Business
1
110

Switchers: the Best customers for CX managers? (Keynote - Customer Experience Management Forum Sydney 2015)

Christian Lafrance

February 25, 2015
Tweet

More Decks by Christian Lafrance

See All by Christian Lafrance
JTBD - The 4 Forces of Progress
madeinlafrance
0
110
Switchers, a shortcut to improve the focus and adoption of your innovation (DIG Festival 2014)
madeinlafrance
2
120
Sydney JTBD Meetup 1 - JTBD introduction
madeinlafrance
1
170
Interviewing Switchers: a Reliable Shortcut to Feature Definition & Prioritisation (ProductCamp Sydney 2014)
madeinlafrance
3
280
What 'Milkshakes' and 'Jobs-To-Be-Done' can teach UX (UX New Zealand 2013)
madeinlafrance
0
180
Staff Centric Change Management (Customer Experience Australia 2013)
madeinlafrance
0
53

Other Decks in Business

See All in Business
RightTouch Company Deck ver1.0
righttouch
PRO
3
130
スクラム2年生の私がスクラムを嫌いになったときに考えたこと / What I thought when I hated Scrum
k_takashiro
3
240
Persona-Powered Learning: Turning Audience Insights into Engagement Engines
tmiket
0
240
アッテル会社紹介資料/culture deck
attelu
10
14k
一般社団法人ディレクションサポート協会（DiSA）
masakisukeda
0
600
生成AIを活用した勉強法 ～電車内でできたAWS Certified AI Practitioner過去問対策～
yuta3110
0
350
パーソルクロステクノロジー_グループソリューション本部のご紹介 / Introduction_of_gs
pxt_gs_ssol
0
100
エメラダ Vision to Values
emerada2016
0
220
Lisse／採用ピッチ資料
lisse
0
720
PdM Days「組織と人をどう育てるか 〜プロダクトマネジメントエコシステムを紐解く〜」
muture
0
550
Works Human Intelligence
whisaiyo
1
97k
GA technologies Co.,Ltd. Corporate Story
gatechnologies
2
1k

Featured

See All Featured
It's Worth the Effort
3n
184
28k
Building Applications with DynamoDB
mza
93
6.3k
For a Future-Friendly Web
brad_frost
176
9.6k
How To Stay Up To Date on Web Technology
chriscoyier
790
250k
The Power of CSS Pseudo Elements
geoffreycrofte
75
5.5k
Why You Should Never Use an ORM
jnunemaker
PRO
55
9.2k
Dealing with People You Can't Stand - Big Design 2015
cassininazir
366
25k
Templates, Plugins, & Blocks: Oh My! Creating the theme that thinks of everything
marktimemedia
30
2.3k
Let's Do A Bunch of Simple Stuff to Make Websites Faster
chriscoyier
507
140k
Designing for Performance
lara
605
68k
Chrome DevTools: State of the Union 2024 - Debugging React & Beyond
addyosmani
4
400
Producing Creativity
orderedlist
PRO
344
40k

Transcript

  1. None
  2. None
  3. None
  4. None

  5. From UserOnboard.com

  6. None
  7. None

  8. adapted from UserOnboard.com

  9. – > – > – >

  10. None

  11. Adapted from The Re-Wired Group

  12. Adapted from The Re-Wired Group

  13. None
  14. None
  15. None
  16. None
  17. None
  18. None

  19. Adapted from The Re-Wired Group

  20. Adapted from The Re-Wired Group

  21. Adapted from The Re-Wired Group

  22. Adapted from The Re-Wired Group

  23. Adapted from The Re-Wired Group

  24. Adapted from The Re-Wired Group

  25. Adapted from The Re-Wired Group

  26. Adapted from The Re-Wired Group

  27. – > – >

  28. None

  29. From The Re-Wired Group

  30. – > – – > –

  31. – – > – >

  32. – > – >

  33. None

  34. From UserOnboard.com

  35. None
  36. None
  37. None