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Switchers: the Best customers for CX managers? ...

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Avatar for Christian Lafrance Christian Lafrance
February 25, 2015
Business
1
120

Switchers: the Best customers for CX managers? (Keynote - Customer Experience Management Forum Sydney 2015)

Avatar for Christian Lafrance

Christian Lafrance

February 25, 2015
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Transcript

  1. None
  2. None
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  4. None

  5. From UserOnboard.com

  6. None
  7. None

  8. adapted from UserOnboard.com

  9. – > – > – >

  10. None

  11. Adapted from The Re-Wired Group

  12. Adapted from The Re-Wired Group

  13. None
  14. None
  15. None
  16. None
  17. None
  18. None

  19. Adapted from The Re-Wired Group

  20. Adapted from The Re-Wired Group

  21. Adapted from The Re-Wired Group

  22. Adapted from The Re-Wired Group

  23. Adapted from The Re-Wired Group

  24. Adapted from The Re-Wired Group

  25. Adapted from The Re-Wired Group

  26. Adapted from The Re-Wired Group

  27. – > – >

  28. None

  29. From The Re-Wired Group

  30. – > – – > –

  31. – – > – >

  32. – > – >

  33. None

  34. From UserOnboard.com

  35. None
  36. None
  37. None