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Meeting You Where You Are: A Preview of Our Future Network

Maryland Food Bank
September 21, 2018
99

Meeting You Where You Are: A Preview of Our Future Network

Learn how capacity building, tiering, and new leadership opportunities will strengthen the network.

Maryland Food Bank

September 21, 2018
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Transcript

  1. #CAUSINGCHANGEMFB

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  2. #CAUSINGCHANGEMFB
    MEETING YOU
    WHERE YOU ARE,
    A PREVIEW OF OUR
    FUTURE NETWORK

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  3. #CAUSINGCHANGEMFB
    OUR NETWORK
    Through a comprehensive plan, building a deeper
    understanding of our network including developing a
    capacity building plan, for the future.
    Presenters:
    Jennifer Small, Managing Director, Eastern Branch
    Michelle Nowak, Director of Partner Services & TEFAP
    Frank Ducey, Programs Manager, Western Branch

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  4. #CAUSINGCHANGEMFB
    Network Assessment Project Plan
    Surveying the Network Network Leadership Structure Development of Capacity Building
    • JHU survey tool sent to 300
    network partners with 162
    responses
    • MFB created tiers
    • MFB surveyed entire network
    and placed in tiers
    • MFB developed standard rating
    system for network
    • Identify leaders within the
    network
    • Build a tier mentoring program
    • Enhance the Network Partner
    Area Council (NPAC)
    • Working with External Affairs to
    educate the network on grant writing/
    fund sourcing
    • Seeking grant funding for the network
    • Begin education around capacity
    building, succession planning, and
    nutrition
    • Nurturing the Network

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  5. #CAUSINGCHANGEMFB
    JHU Survey Results
    • Surveyed Emergency Network Partners
    • 162 responses (from approximately 300 surveyed)
    • Results tabulated and analyzed by OpinionWorks, an
    Annapolis-based company that has done survey and data
    analysis work for External Affairs
    • Each survey result produced a score for the survey
    participant
    • Goal was to score all 162 respondents, then follow up with
    remaining partners through tiering process

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  6. #CAUSINGCHANGEMFB
    Section Topic Max Score Question Range
    A A. CLIENT SERVICES 70
    A1 1.Client Food Management and Client Intake Process 20 Q1-5
    A2 2.Healthy Food Availability and Nutrition Education 20 Q6-9
    A3 3.Community Relationships and Engagement 10 Q10-11
    A4 4.Client Assessment Practices. 20 Q12-15
    B B. OPERATIONAL 85
    B1 1.Coordination with the Network, MFB, and Other Service Agencies. 10 Q16-18
    B2 2.Workforce Composition, Staffing Process, and Workforce Performance 15 Q19-21
    B3 3.Organization Sustainability 10 Q22-24
    B4 4.Non-traditional Hours and Emergency Response 25 Q25-29
    B5 5.Food Transportation 5 Q30-31
    B6 6.Managing Processes and Procedures 5 Q32
    B7 7.Inventory and Record Keeping 10 Q33-34
    B8 8.Safe Food Handling 5 Q35-36
    Total 155
    Network Survey

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  7. #CAUSINGCHANGEMFB
    Network Tiering Best Practices Model
    Client Services Operational Services Sustainability Services
    • Distribution Model
    • Managing Client Food Amount &
    Frequency of Service
    • Hours of Operation
    • Client Intake Process & Customer Service
    • Healthy Food: Availability & Nutrition
    Education
    • Assessment & Innovation
    • Community Relations/Engagement
    • Additional Information or Services
    • Food Transportation
    • Computer Hardware & Software
    • Inventory/Record Keeping
    • Management Processes & Procedures
    • Infrastructure & Physical Distribution Site
    • Safe Food Handling
    • Food Storage
    • Office Equipment/Technology
    • Workforce Composition & Staffing Process
    • Workforce Performance
    • Organization Mission & Vision
    • Fundraising & Finances

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  8. #CAUSINGCHANGEMFB
    Network Tiers
    • Strategic Partners
    – Partners in this tier fulfill all categories in our best practices model. They
    provide leadership within the network, mentoring and assist other
    partners, may offer wrap around services, and work closely with MFB to
    achieve its strategic objectives.
    • Core Partners
    – Partners in this tier fulfill many of the categories in our best practices
    model. With targeted capacity building efforts, partners at this level may
    evolve to the Strategic Partner tier.

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  9. #CAUSINGCHANGEMFB
    Network Tiers
    • Community Partners
    – This tier consists of the majority of our network partners. Partners in this
    tier fulfill some of the categories in our best practices model. With
    targeted capacity building efforts, they may be able to meet more best
    practice categories. They are key to meeting the need across the network,
    but their mission, size, or capacity may restrict their growth.
    • Emerging Partners
    – This tier consists of new and existing partners who may be under some
    restriction(s). We would expect partners in this category to graduate to
    the Community tier within a year.

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  10. #CAUSINGCHANGEMFB
    Network Assessment
    JHU Survey Results
    Network Tier
    Survey Score
    Range
    Target
    Percentage
    Survey Results
    Number
    Survey Results
    Percentage
    Strategic Partner 139 and above 10% 1 0.6%
    Core Partner 108 - 138 15% 48 29.0%
    Community Partner 78 - 107 70% 90 55.0%
    Emerging Partner 77 or below 5% 25 15.4%

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  11. #CAUSINGCHANGEMFB
    Network Tier
    Central
    Partners Western Partners Eastern Partners Total Percent
    Strategic Partner 4 1 5 10 3.8%
    Core Partner 10 7 10 27 10.3%
    Community Partner 115 20 32 167 63.2%
    Emerging Partner 47 4 9 60 22.7%
    Total 176 32 56 264 100%
    Network Assessment
    MFB Assessment Results

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  12. #CAUSINGCHANGEMFB
    Partner Tier Benefits - Suggestions
    • Strategic Partner
    • Media Publicity/priority
    • Priority for outreach, fundraising
    • Priority for grant opportunities
    • Mentoring program
    • Advanced MFB support for capacity building
    • Data, mapping, other analytics
    • Workshops for capacity building
    • Core Partner
    • Considered for outreach, fundraising
    • Access to MFB support for capacity building
    • Workshops for capacity building
    • Mentoring program

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  13. #CAUSINGCHANGEMFB
    • Community Partner
    • Continued support from Network Relations
    • Targeted workshops on capacity building
    • Online ordering
    • Report assistance
    • Mentoring program
    • Emerging Partner
    • New and existing network partners
    • Support from Network Relations
    • Online ordering
    • Report assistance
    • Mentoring program
    Partner Tier Benefits - Suggestions

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  14. #CAUSINGCHANGEMFB
    Capacity Building Effort
    • Focus on specific capacity factors
    • Regional focus using MPIN data
    • Create a process of identifying high-need areas
    • Establish partner recruiting process to add
    partners where needed
    • Establish ongoing performance metrics for
    capacity building
    • Develop targeted training workshops to build
    capacity in key areas

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  15. #CAUSINGCHANGEMFB
    MFB Network Partner Area Council (NPAC)
    NPAC is a group of Maryland Food Bank partners
    (pantries, soup kitchens, shelters, etc.) that meet
    regularly to address the needs of their local community
    through communication and collaboration.
    Council meetings create a direct dialogue with the
    Maryland Food Bank, sharing information and feedback
    from network partners.

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  16. #CAUSINGCHANGEMFB
    • Exploring available resources in partner communities
    • Collaborating to ensure coverage of gaps in service
    • Collectively working together to obtain grants and volunteers
    • Sharing best practice and working through challenges
    • Building large-scale events
    • Cultivating relationships with donors and community leaders
    Evolution of NPAC

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  17. #CAUSINGCHANGEMFB
    For Causing Change and helping
    END HUNGER in MARYLAND

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