Engineer_Mercari Bold Challenge(EN)

92cdcff298e89e2fcd2fb705155c2d4b?s=47 mercari
October 01, 2019

Engineer_Mercari Bold Challenge(EN)

■Mercari Careers
https://careers.mercari.com

The Mercari Group operates Mercari, Japan's largest marketplace app where anyone can exchange their loved goods from their smartphones, and Merpay, the easy-to-use mobile payment service within the Mercari app. With our mission to create value in a global marketplace where anyone can buy & sell, we have released the Mercari app in Japan and the US. Established in 2013, Mercari has grown in size to over 1,800 employees. Our diverse team members are from around 40 countries and regions, with each possessing different skills and backgrounds. Together, we are aiming to create a service from Japan which can be used anywhere in the world.

92cdcff298e89e2fcd2fb705155c2d4b?s=128

mercari

October 01, 2019
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  1. #BoldChallenge #BoldChallenge

  2. #BoldChallenge Bold Challenge The future of Mercari’s engineering organization

  3. #BoldChallenge Agenda 1 Current status of the engineering organization 2

    Vision the engineering organization is aiming for 3 Bold Challenge -Mercari challenges-
  4. #BoldChallenge Agenda 1 Current status of the engineering organization 2

    Vision the engineering organization is aiming for 3 Bold Challenge -Mercari challenges-
  5. #BoldChallenge What’s your impression of Mercari?

  6. #BoldChallenge They won’t make new changes or grow as much

    now that they went public The service is already complete, so I won’t be able to take on new challenges They use advanced technology, so I could improve my skills They probably have a lot of talented people Impression people often have of Mercari
  7. #BoldChallenge Rapid growth in 6 years 530.7Billion/year GMV*1 Trend (consolidated)

    Registered MAU*2 in Japan (Million people) 13.57Million FY 2015.6 FY 2016.6 FY 2017.6 FY 2018.6 2.9 5.2 8.4 10.7 144.4 250.2 370.4 FY 2016.6 FY 2017.6 FY 2018.6 (Billion JPY) 13.5 
 1. GMV after cancellation 2. Monthly Active Users in June. Number of registered users that used our app in the month
 530.7 FY 2019.6 FY 2019.6
  8. #BoldChallenge We achieved this kind of growth thanks to our

    talented engineers
  9. #BoldChallenge Our headcount tripled in 3 years 1,826 376 462

    555 596 712 795 1,014 1,140 1,357 1,639 1,786 Changes in total headcount Q1 Q2 Q3 Q4 FY 2016.6 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 FY 2017.6 FY 2018.6 FY 2019.6
  10. #BoldChallenge The number of engineers also increased greatly FY 2018

    FY 2019 FY 2017 FY 2016
  11. #BoldChallenge We thought that the best thing was to keep

    hiring engineers
  12. #BoldChallenge But then, we realized that our work environment had

    changed
  13. #BoldChallenge Training engineers wasn’t a part of our culture

  14. #BoldChallenge The development process was too dependent on specific people,

    and our organization became unable to adapt to change
  15. #BoldChallenge Our tech debt increased due to making short-term decisions

  16. #BoldChallenge Encountered language and cultural barriers when rapidly globalizing our

    development organization
  17. #BoldChallenge Agenda 1 Current status of the engineering organization 2

    Vision the engineering organization is aiming for 3 Bold Challenge -Mercari challenges-
  18. #BoldChallenge We want to achieve one thing: Provide the best

    customer experience
  19. #BoldChallenge Provide the best customer experience An organization where engineers

    can truly enjoy developing the product An organization where engineers can grow
  20. #BoldChallenge What kind of organization lets engineers grow?

  21. #BoldChallenge Product Direction A united and integrated organization Product Vision

    Excellent Product Goal
  22. #BoldChallenge What a united and integrated organization needs Share with

    all members the direction we aim to take Eliminating duties that rely on specific individuals, and having discretion to make decisions and try out things we believe are best Having a culture/system to support our engineers’ growth Goal Discretion Culture /Mechanisms
  23. #BoldChallenge Past initiatives toward the organization we want Before •

    Mission • Product vision • OKR • Development using Agile and Scrum • Onboarding/Training systems • EM/TL/PM systems • Translation/interpretation and English learning teams (company-wide) Sharing the direction we aim to take Eliminating duties that rely on specific individuals, and allowing decision making to try things Culture/system to support growth Organization requirement
  24. #BoldChallenge Current initiatives toward the organization we want Now •

    Revamping the architecture (introducing Microservices) • Engineer principles • Career ladder • Launching projects to train global talent Sharing the direction we aim to take Eliminating duties that rely on specific individuals, and allowing decision making to try things Culture/system to support growth Organization requirement Before • Mission • Product vision • OKR • Development using Agile and Scrum • Onboarding/Training systems • EM/TL/PM systems • Translation/interpretation and English learning teams (company-wide)
  25. #BoldChallenge Future initiatives toward the organization we want Going forward

    • Feature Flag • Design System • Microcomponents - aka. Modularization • Data platform Now • Revamping the architecture (introducing Microservices) • Engineer principles • Career ladder • Launching projects to train global talent Before • Mission • Product vision • OKR • Development using Agile and Scrum • Onboarding/Training systems • EM/TL/PM systems • Translation/interpretation and English learning teams (company-wide) Sharing the direction we aim to take Eliminating duties that rely on specific individuals, and allowing decision making to try things Culture/system to support growth Organization requirement
  26. #BoldChallenge We are halfway to reaching our final form

  27. #BoldChallenge That’s why we need more colleagues to help us

    overcome new challenges together
  28. #BoldChallenge Agenda 1 Current status of the engineering organization 2

    Vision the engineering organization is aiming for 3 Bold Challenge -Mercari challenges-
  29. #BoldChallenge Great social impact Big Impact

  30. #BoldChallenge Until now Mass-production/mass-consumption Throwing away items that other people

    might need Focusing on only what is absolutely necessary Going forward Items • Safety and security that technology can offer ◦ Escrow payment ◦ Detecting Violations using AI • UX and technology to make selling a breeze ◦ Barcode listing ◦ AI image recognition Mercari’s C2C Marketplace Using technology to change the way we exchange value
  31. #BoldChallenge Using technology to change the way we exchange value

    Exchanging value through money Exchanging value based on trust • Building trust with Mercari transactions • Using that trust to use deferred payments, and do things you couldn’t do before Money Merpay’s Payment Service Until now Going forward
  32. #BoldChallenge Greatly impacting the way people consume (Only C2C marketplace

    app users. Multiple-choice question. n=500; 2018 survey: n=293)
 9.7% increase in 
 comparison to last year 
 Q Have you made it a habit to think about resale value when buying new items?
 Have you made it a habit to think about resale value when buying new items? -> 60.6% of our respondents answered “Often” or “Sometimes”
  33. #BoldChallenge Influencing the daily lives of 13 million people 30,000

    0 60,000 90,000 120,000 150,000 300 0 600 900 1,200 1,500 2018 2017 2016 2015 2014 Total downloads (thousands) Total registrations in Japan (tens of thousands) Downloads Over 130M 13M Monthly MAU
  34. 34 Confidential - Do Not Share Domestic market: There’s still

    a lot of growth-potential 1. Want to list items
 2. Would like to list someday 
 People who want to list but haven’t done so yet 36.1 M Users 11.5 M Users 22.2 M Users 13.9 M Users 
   
  3. I would want to list items if it was easier to list items or if the features were improved 
 Users who have listed items in the past
 MAU 13.5 M millio n peopl 15.8 M Registered Users 20,000 4,000 6,000 8,000 0 Tens of thousands Awareness 50.4 M Users 2.6 M Users Monthly active listers 

  35. 35 Confidential - Do Not Share Global scale: The real

    battle is yet to come Note: Mercari’s net sales (1 USD=100 JPY) Net sales (USD in millions) Years
  36. #BoldChallenge You share our desire to create systems, organizations, and

    services that are relevant to the world by choosing the most appropriate technology to create the world we envision Enrolling into the Bold Challenge means...
  37. #BoldChallenge A diverse environment Diversity & Inclusion

  38. #BoldChallenge Global workforce Over 40 Countries 40 % Mercari Group

    is home to employees from over 40 countries around the world. 40% of our Software Engineers are from countries outside of Japan.
  39. #BoldChallenge However, it’s not easy to create an environment where

    individuals can perform at their best – The differences in languages and values are not overcome easily Language Barriers 言語の壁 Differences in Values 個人の価値観の違い Cultural Barriers 文化の壁
  40. #BoldChallenge We are working together to overcome these issues Language

    Education Translation & Interpretation Creating an environment that welcomes change Global Workforce Growth program *More details in Mercari Careers
  41. #BoldChallenge Using your skills in a diverse and globally competitive

    team for the accomplishment of our mission Enrolling into the Bold Challenge means...
  42. #BoldChallenge A constantly changing and evolving environment Micro decision

  43. #BoldChallenge An environment that welcomes change • Objectives (OKRs): We

    update our objectives and action plans every four months. • Organization: We frequently update our structure as optimal for the achievement of our objectives. • Investment and withdrawal: We set a clear criteria for withdrawing new business, take on bold challenges, and withdraw when necessary. • Technologies: We update our technologies without fear of change if the technologies are more relevant (Example: PHP -> Go)
  44. #BoldChallenge Becoming a company that can adapt to change Updates

    to Our Engineering Organization “Toward a united and integrated organization” Organizational Reform Project “Toward a strong and scalable organization”
  45. #BoldChallenge We want to create an environment where individuals can

    proactively test their ideas and make them a reality, to be able to provide the best customer experience Enrolling into the Bold Challenge means...
  46. #BoldChallenge We are looking for those who want to join

    our Bold Challenge
  47. #BoldChallenge Appendix Systems that support those who are enrolled into

    the Bold Challenge
  48. #BoldChallenge Benefits for those enrolled into the Bold Challenge -

    Our goal is to provide support to reduce any uneasiness or uncertainty associated with work. This will allow us to provide an environment where members can Go Bold to the fullest and maximize their performance. - In general, we do not reward people through support for their personal choices and circumstances, but compensate our people by rewarding through compensation. merci box  - Maternity, paternity, and caregiving support  - Financial support for fertility treatment  - Financial support for childcare  - Financial support for private preschools  Congratulatory/bereavement support (includes leaves and finances) * Take a look here for more information. https://careers.mercari.com/jp/benefits#page-3 Examples of our benefits Our philosophy behind our benefits
  49. #BoldChallenge Work ethic supporting those enrolled into the Bold Challenge

    - Flextime - Core hours between 12:00 PM and 4:00 PM - Sick leave - 10 days a year that are separate from our paid holidays - Relax days - Employees are free to take three days off a year without any time-restrictions. - Side-job policy
  50. #BoldChallenge Mechanism to evaluate our employees’ Bold Challenges OKR and

    Value Evaluations Peer Reviews We evaluate our employees both through their output toward OKRs and their embodiment of the company’s “values”. We use “Peer Reviews” to both maximize the objectivity of our evaluations and encourage personal growth. (We allow for employees to select not only colleagues but also managers and subordinates in their Peer Reviews.) Absolute evaluations and limitless raises We do not allocate budgets and focus on providing objective evaluations so that we can evaluate and reward employees appropriately for their success and growth.
  51. #BoldChallenge Remuneration These are issued based on expectations regarding how

    much we expect employees to contribute to the organization (This incentive system was designed so that we can share the fruits of our success through our commitment to the company’s growth). Base Salary (base salary + fixed overtime) Incentives + Cash Bonuses RSUs (Restricted Stock Units) These are issued based on performance over a certain period of time. These are issued based on the employees’ skills and ability and what we expect of their placement in the given role.
  52. #BoldChallenge Selection process 01 Applicatio n 02 Docume nt screenin

    g 03 Skill test 04 Intervie w (2-3 times) 05 Offer Submit an application through the career site. Mercari https://careers.mercari.com/jp Merpay https://jp.merpay.com/careers/ We will carry out document screenings based on the documents that you submit. Submit your technical assessment upon completion. Interviews take around 30-60 minutes. We also carry out online interviews through Google Hangouts and Skype regardless of whether you live in Japan or overseas. Candidates can have their interviews in either English or Japanese. We will reach out to successful candidates to discuss offers.
  53. #BoldChallenge #BoldChallenge