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Change management projects with the TrafficLightTool

Change management projects with the TrafficLightTool

TrafficLightTool is a web based talent management tool to support your qualification, training & coaching and change projects. From talent qualification to sustained learning, TLT helps both plan your resources effectively and measure the outcome of your investment. Based on a pragmatic analytical concept, the 100% web based system covers the whole change management process, including tools for booking/ordering, e-learning, day-to-day coaching, feedback and follow-up. Comprehensive analysis and benchmarking tools complement it's effectiveness.

TrafficLightTool

May 01, 2013
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  1. www.traffic-light-tool.com 2 Executive Summary §  Enhanced company’s success through this

    integrated systematic online tool with pragmatic analysis, eLearning and action plan controlling for change projects §  Measurable and sustainable success of (qualification) measures via a small investment that is paid off many times by the improvements achieved §  Higher ROI of (training) projects through sensitization of participants, selection of the necessary steps and information for trainer and coach in advance as well as continuous follow-up on agreed activities §  Wide choice of application in employee development, (customer) potential analysis, assessment center, mystery shopping, improvement measures controlling §  Collaboration with many specialized partners e.g. Agency for Neuroscientific Education as well as Fulfillment of DIN & ISO norms §  Excellent experience since 2005 in 10 countries & five languages with the patented TrafficLightTool® e.g. with Porsche, Deutsche Bank (> 5,000 evaluations already)
  2. www.traffic-light-tool.com 3 Time to change! – necessary new ways 1

    – ‘Standard entertrainment’ (old favorite subjects & jokes of trainer) 2 – ‘I have no real expectations’ (no upfront sensitization of participants) 3 – ‘My boss sent me’ (little involvement / motivation) 4 – ‘Once here and gone afterwards’ (missing follow-up on action plan) 5 – ‘No exchange with anyone’ (no support of manager & colleagues) 6 – ‘Success not measurable’ (change results not clear) 6 sins of classic training / change 1 – ‘Really tailor-made analysis“ (project specific questionnaire) 2 – ‘Early involvement’ (360° analysis of participants) 3 – ‘Individual improvement potentials’ (personal change priorities & bookings) 4 – ‘Successful implementation’ (online action plan controlling & eLearn) 5 – ‘Systematic support’ (Integration of manager & colleagues) 6 – ‘I can see my improvements’ (comparison competences before-after) Successful change with TrafficLightTool®
  3. www.traffic-light-tool.com 4 The new way with the TrafficLightTool® increases the

    success rate to 80%. Sustainable success with change controlling Kein Verständnis der Veränderung Emotionale Abwehr time Susatainable success before qualification during qualification after qualification with TrafficLightTool® Relevancy and motivation through tailored content Involvement and sensibilisation through competency anlysis Deployment and activation through action plans 20% 80 % without TrafficLightTool®
  4. www.traffic-light-tool.com 5 Fields of application The use of the TrafficLightTool®

    is universal & flexible, concerning the content of the analysis and improvement activities controlling as well as the industry. §  Leadership competencies analysis §  Employee / coachee analysis §  360°- feedback §  Mystery shopping analysis §  Customer potential analysis §  Assessment center §  Employee / customer satisfaction surveys §  Further analyses and measures controlling depending on requirements §  Automotive industries §  (Financial) services §  Retail §  Industrial goods §  (Premium) consumer goods
  5. www.traffic-light-tool.com 6 Comparison with other development instruments The TrafficLightTool® –

    in comparison with other analysis & development instruments – is a flexible, cost-effecitve and measurably successful change tool. Analysis of attitude Fitting competen ceanalysis (work situation) Measuring (business) success Flexible options Long-term experience Integrated online system Bench- marks Pragmatic approach/ visualisation Scientific proove Traffic- Light- Tool® (TLT) Motivation, experience, concerns / fears Actual analysis of behaviour (e.g. how well does the sales consultant solve customer objections) Before- After- comparison of: - qualitative competence improvements & - quantitative KPIs like discount rate §  Industry §  Company §  Department §  Level §  Participant 7 years and over 5,000 evaluations §  Tests (before & ! after) §  Seminar booking §  Feedback §  eLearning §  Action plan controlling Comparis on with other TLT® projects Red / Yellow / Green – easy to understand for everybody internationally Bachelor thesis University St. Gallen (CH) Other (personality) tests like DISC, Insights, MSA, MBTI, Golden Profiler Types, values, motivation, strengths & weaknesses No direct reference to necessary competenc es and behaviour / daily working life Mostly once and no relation to quantitative Key Performance Indicators of the company Only standard (1 for all) Very different (new to old) Only once analysis of status quo Diverse data bases Complex scales 1-10(0) – what is the difference between 78 and 83? Mostly psycho- logical models
  6. www.traffic-light-tool.com 7 Select customer opinions ‘With the TrafficLightTool® we really

    got deep into attitudes, thinking patterns as well as strengths and weaknesses in the daily working routines of our employees. In connection with the ‘hard’ Key Performance Indicators like average discount rate we were able to completely open up all involved people, define and implement necessary changes and clear activities in all relevant areas of work.’ Markus Hermes, Manager of a subsidiary with 140 employees, Furniture Ostermann ‘This stable, web-based system is understood intuitively because of its success-proven methodology based on many years of experience. The controlling login offers at any time a glance into the status quo of answer rate, (anonymous) results and needed activities. Our board of management was very satisfied with the results and defined measures.’ Martina Maletz, Retail Competence Development, Volvo Car Germany ‘This new, structured approach has enthused our colleagues from the beginning onwards, as they were involved early in the process including their needs and wishes for the qualification project. They were more sensitized as well as more motivated. Therefore we recommend very much the program and team and are looking forward to the already decided follow-up project.’ Martin Wittler, Director Major Accounts Germany, Office Depot GmbH ‘A tool should not only fit to the specific needs but also be implemented very easily. It was impressive how quickly and efficient our employees worked out a clear and relevant picture of the current dedicated situation with TrafficLightTool® .’ Armin Herla, Director Stakeholder & Service Intelligence, First Vice President, HypoVereinsbank - Member of UniCredit
  7. www.traffic-light-tool.com 8 Client success stories with the TrafficLightTool® In this

    exemplary client success story, the share of strengths has improved by 56 percent 14 months after the project’s end. Success controlling Competence analysis before project Competence analysis after project 14% 37% 46% 3% 5% 21% 72% 2% Usable strength Medium-term potential Urgent training need No reply Training need analysis
  8. www.traffic-light-tool.com 9 Overview: Integrated TrafficLightTool® System The online TrafficLightTool® system

    offers a holistic structured Change Management with only one single sign-on of the individual participants. 1. upfront analysis 2.seminar booking 4. action plan controlling Competences, processes etc. with own view and evaluations by others (up to 360° Feedback) Dates of diverse seminars, workshops & coaching incl. locations, links, further information Individual action plans, automatic reminder-emails every 2 weeks to chosen recipients Participants’ satisfaction & feedback (NPS – Net Promotor Score), One project, one system, one login! Basic Optional 3. e-learning Different additional files, texts, presentations, pictures, mp3, podcasts, videos & links 5. feedback 6. follow- up analysis My questionnaire My bookings My E-Learning My action plan My feedback My change results Success controlling, comparison before - after (scorecard), motivation
  9. www.traffic-light-tool.com 10 Exemplary Program Design Online upfront analysis TrafficLight Tool®

    §  Online execution §  Own evaluation §  Optionally 3-4 anonymous evaluations from others §  Results for individuals and groups Kick-off Workshop WORKshop- modules (WS) §  Multiple WORKshop modules with implementation phases in-between §  Content depends on WORKshop groups’ results of upfront TrafficLightTool analysis Individual Coaching (C) §  Individual Coaching §  Learning Tandems §  Content depends on individual coachee’ s results of upfront TrafficLightTool analysis KICK-OFF Implement WS WS C §  Information concerning the complete change program §  Involvement of management §  Motivation §  Introduction of TrafficLightTool Online Follow- up analysis TrafficLight Tool® §  Same questionnaire as upfront analysis §  Direct comparison and visualization of improvements for sustainable motivation of all involved parties Maßnahmenmanagement Ampeltool® Online Action Plan Controlling within TrafficLightTool® System Online feedback / eLearning / bookings within TrafficLightTool® System
  10. www.traffic-light-tool.com 11 Different Evaluation Options Additional evaluation 1: Optional feedback

    from manager or colleagues Additional evaluation 2: Optional feedback from trainer and / or coach Self evaluation: judgment of own competencies Additional evaluation 3: Optional feedback from colleagues and / or customers (also Mystery Shopping) 360° Next to the self evaluation within the TrafficLightTool® analysis, a second and third opinion from the manager or coach is very advantageous.
  11. www.traffic-light-tool.com 12 Exemplary Questions and Answers Seldom (< 25 %

    of all cases) Sometimes (25-75 % of all cases) Often (> 75 % of all cases) < Once per month 2-3 times per month > Once per week These three examples from different projects show the importance of formulating specific and objective answers (whole sentences or percentage of cases). How often does the sales or service employee lead the conversation through targeted and structured questions? How many times does the manager hold dedicated meetings with each employee?
  12. www.traffic-light-tool.com 13 Comparison of Results Example Selling Skills Conquest Needs

    investigation Value presentation Closing Up- und Cross-Selling Retention Self evaluation Feedback evaluation (e.g. from manager) The results of the TrafficLightTool® self evaluation and the feedback from others show consensus and differences, being the important basis for further discussions.
  13. www.traffic-light-tool.com 14 Examples of Results Presentation - - The TrafficLightTool®

    offers a wide variety of already implemented graphic solutions for presenting the results of the analysis. Heat map Ranking Changes House Regional comparison Scorecard NB: Further graphic solutions like pie charts are available. -­‐30 -­‐20 -­‐10 0 10 20 30 40 50 60 70 2008 2009 Veränderung
  14. www.traffic-light-tool.com 15 Benchmarking of Results 1% 47% 52% 23% 60%

    17% Next to the comparison before-after the project, we can contrast results with benchmarks from thousands answers of other projects – e.g. per industry and topic. Example 1: Sales consultants Industry: Automotive Topic: Negotiation skills Self evaluation Evaluation from others Example 2: Managers Industry: overall Topic: overall 9% 51% 40% Total results 11% 33% 56% 6% 27% 67% 8% 29% 63%
  15. www.traffic-light-tool.com 16 Your Online Demo Access Our website www.ampeltool.net provides

    you with a good overview of the prag- matic, easy to use operating mode and result diagrams of the online version. Your demo access: www.ampeltool.net User ID: demoen Password: tlt demoen tlt
  16. www.traffic-light-tool.com 17 Selected Customers Many large international enterprises as well

    as Small & Medium Businesses already had an excellent project experience with the TrafficLightTool®.
  17. www.traffic-light-tool.com 18 Value Proposition The intuitively understandable and pragmatic methodology

    of the TrafficLightTool® creates a grand advantage and value for all involved parties. Value proposition for company and HR department: §  Higher sustainability of improvement actions and projects §  Better measurability of success §  Efficient use of resources Value proposition for participants: §  Specific competence analysis (self-evaluation & feedback) §  More sensitization towards the change needs §  Particular support in using individual potentials Value proposition for trainer and coach: §  Innovative concept within change management activities §  Targeted measures and improvement activities §  Improved feedback about the success of the project Value proposition for manager: §  Systematic feedback for employees & closer dialogue §  Structured picture about the possibilities of the team §  Detailed controlling of action plans and change process Urgent improvement need Mid-term potential Useful strength