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Trust

Maria Skrzypek
May 08, 2015
810

 Trust

Presentation given at Lead@Ocado

Why should we care about trust? How to measure and build it? The presentation is to review some materials about it and have an open discussion about it.

Maria Skrzypek

May 08, 2015
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Transcript

  1. Trust In context of team building: “Willingness to reveal weaknesses

    and mistakes, ask for help. Confidence that teammates intentions are good” ~ Patrick Lencioni “5 dysfunction of a team”
  2. Trust “a willingness of a party to be vulnerable to

    the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that party” ~ Mayer et al. (1995)
  3. Trust “a willingness of a party to be vulnerable to

    the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that party” ~ Mayer et al. (1995)
  4. Trust “a willingness of a party to be vulnerable to

    the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that party” ~ Mayer et al. (1995)
  5. Observation - positives • Admit mistakes • Genuinely apologize •

    Know each other • Ask for help • Ask for feedback • Offer help outside of responsibility • Don’t play politics http://flpbs.fmhi.usf.edu/pdfs/Five%20Dysfunctions%20of%20a%20Team.pdf
  6. Observation - negatives • Bureaucracy • Micromanagement • Rich set

    of punishment methods • Poor communication http://www.speedoftrust.com/flash/credibility/ http://www.speedoftrust.com/flash/personal-test/ http://www.speedoftrust.com/book-promises.htm
  7. Questionnaire Generally speaking: 1. Most people can be trusted 2.

    You can never be too careful when dealing with others
  8. Let’s build - 13 behaviours 1. Talk straight 2. Demonstrate

    concern and respect 3. Be transparent 4. Repair mistakes 5. Be loyal 6. Deliver results 7. Get better 8. Confront reality 9. Clarify expectations 10. Be accountable 11. Listen first 12. Keep commitments 13. Be trustful
  9. More resources • “Measuring trust in teams: Development and validation

    of a multifaceted measure of formative and reflective indicators of team trust” Ana Cristina Costa, Neil Anderson • “5 Dysfunctions of a Team” Patrick Lencioni • “Speed of Trust” Stephen M. R. Covey • Measuring trust, Wikipedia page - http://en.wikipedia.org/wiki/Trust_metric • International Trust Index - http://www.jdsurvey.net/jds/jdsurveyActualidad.jsp? Idioma=I&SeccionTexto=0404&NOID=104 • Trust building games - http://www.youthwork-practice.com/games/games-of-trust.html • Cooperative trust games - http://www.intechopen.com/books/game-theory-relaunched/cooperative-trust-games • Bestiary of Behavioral Economics/Trust Game - http://en.wikibooks. org/wiki/Bestiary_of_Behavioral_Economics/Trust_Game