Trust

Presentation given at Lead@Ocado

Why should we care about trust? How to measure and build it? The presentation is to review some materials about it and have an open discussion about it.

Transcript

1. Trust is a foundation by Trust Workgroup
2. What exactly do we do? Who are we?
3. How would you define trust? Sooo...
4. Trust In context of team building: “Willingness to reveal weaknesses and mistakes, ask for help. Confidence that teammates intentions are good” ~ Patrick Lencioni “5 dysfunction of a team”
5. Trust “Belief in people's honesty, good intentions and competencies” ~ Stephen Covey Jr “Speed of trust”
6. Trust “a willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that party” ~ Mayer et al. (1995)
7. Trust “a willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that party” ~ Mayer et al. (1995)
8. Trust “a willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that party” ~ Mayer et al. (1995)
9. Why should we care?
10. Why Communication (Smith & Barclay, 1997)
11. Why Healthy conflict (Patrick Lencioni)
12. Why Commitment (Brockner, Siegel, Daly, Tyler & Martin, 1997)
13. Why Teamwork (Costa, Roe & Taillieu, 2001; Davis, Schoorman, Mayer)
14. Why Performance (Costa, Roe & Taillieu, 2001; Davis, Schoorman, Mayer)
15. Why Citizenship behaviour (Aryee, Budhwar & Chen, 2002)
16. Why Job satisfaction (Smith & Barclay, 1997)
17. Let’s measure and have some fun
18. Approaches Observation Survey / questionnaire Game Individual Team Organization
19. Observation - positives • Admit mistakes • Genuinely apologize • Know each other • Ask for help • Ask for feedback • Offer help outside of responsibility • Don’t play politics http://flpbs.fmhi.usf.edu/pdfs/Five%20Dysfunctions%20of%20a%20Team.pdf
20. Observation - negatives • Bureaucracy • Micromanagement • Rich set of punishment methods • Poor communication http://www.speedoftrust.com/flash/credibility/ http://www.speedoftrust.com/flash/personal-test/ http://www.speedoftrust.com/book-promises.htm
21. Questionnaire Generally speaking: 1. Most people can be trusted 2. You can never be too careful when dealing with others
22. Questionnaire “Trust climate” in your team https://drive.google.com/a/ocado. com/file/d/0BzF2hGPpIeCFZ0EwTXdfWjJqd2M/view?usp=sharing
23. Questionnaire Who Trusts You? http://www.whotrustsyou.com/
24. Game Prisoner's Dilemma http://en.wikipedia.org/wiki/Prisoner%27s_dilemma Public goods game http://en.wikipedia.org/wiki/Public_goods_game Trust fall ;) https://www.youtube.com/watch?v=Honw9i_m9hI
25. Let’s build better trust
26. Let’s build Credibility integrity intentions competencies results (Stephen Covey)
27. Let’s build Reciprocity (Das & Teng, 1998)
28. Let’s build Get to know each other (Patrick Lencioni)
29. Let’s build - 13 behaviours 1. Talk straight 2. Demonstrate concern and respect 3. Be transparent 4. Repair mistakes 5. Be loyal 6. Deliver results 7. Get better 8. Confront reality 9. Clarify expectations 10. Be accountable 11. Listen first 12. Keep commitments 13. Be trustful
30. Trust is a foundation
31. Trust is a foundation Start from yourself
32. More resources • “Measuring trust in teams: Development and validation of a multifaceted measure of formative and reflective indicators of team trust” Ana Cristina Costa, Neil Anderson • “5 Dysfunctions of a Team” Patrick Lencioni • “Speed of Trust” Stephen M. R. Covey • Measuring trust, Wikipedia page - http://en.wikipedia.org/wiki/Trust_metric • International Trust Index - http://www.jdsurvey.net/jds/jdsurveyActualidad.jsp? Idioma=I&SeccionTexto=0404&NOID=104 • Trust building games - http://www.youthwork-practice.com/games/games-of-trust.html • Cooperative trust games - http://www.intechopen.com/books/game-theory-relaunched/cooperative-trust-games • Bestiary of Behavioral Economics/Trust Game - http://en.wikibooks. org/wiki/Bestiary_of_Behavioral_Economics/Trust_Game